Mercure London Staines Upon Thames Hotel

I stayed at Mercure Staines often and staff are very kind to put me in a nice room. On this occasion, I have to moved out after staying in room 19.

Location is good,

Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.

Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.

We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .

From walking to the room it felt like a hostel, the room smelt of stale smoke, the carpet was filthy and furniture, the bathroom floor was broken, and shower had no water coming from it so couldn’t wash. The whole place was horrendous, we couldn’t wait to leave as soon as we got there, will never return absolute appalling.

This hotel needs to be shut down and fully refurbished. Stayed for one night and glad we weren’t staying for longer. The professional photos are a misrepresentation of what the hotel looks like. It’s very outdated and from the outside the hotel looks unwelcoming. Inside, the halls are dark and filthy. The floors/carpets are trip hazards- they’re uneven, the carpets are threadbare, riding up in the middle and are stuck down at the ends with old bits of tape. We booked two rooms with a “river view” - what we got was a view of the adjoining wall and trees! Rooms are filthy, dark, grimy, outdated and dusty. The photos attached show how dark it is during the day! The table lamp cable was sticky and unclean. The curtains are yellow, bathroom tiles are cracked, the bath tap drips constantly and there’s mould. There’s a sign in the shower that says to use the bath mat - the mat is as yellow as the curtains! There’s thick peeling wallpaper, the fridge is mouldy and the windows don’t shut properly. There was also a lot of security with body cams on in the hotel and the upper floor was constantly manned by them which made us feel very uncomfortable as to what the hotel might expect to happen. This hotel is expensive for what it is and we regret ever stepping foot inside. What we booked and what we got/paid for are two complete opposites. We left as soon as we could in the morning and won’t be returning. I’ll think twice before booking Accor/Mercure accommodation in the future.

I normally stay in Mecure Hotels. This was by far the worst hotel I’ve ever stayed in. Extremely tried and dated, Wi-Fi wasn’t working across the hotel. The room as the hotel was tired, if the room had been cleaned it hadn’t been done very well, stains on the wall and blood stains on the radiator. The staff were welcoming l, polite and pleasant.