I want to make a comment about a hotel we stayed at recently. First of all, for once I didn't book on the Accor website! big mistake. When we arrived there was a paper stuck on the door saying ”hotel full”. But as there were free rooms on the site, I allowed myself to knock very hard on the glass door and the guard ended up opening. This man was far from friendly. And when I told him that I hadn't made my reservation online, he replied ”fortunately, because if I hadn't wanted to take you, I would have been very annoyed” (well, almost that word). In short. I reserve the room and 2 breakfasts and finally he says to me ”ah well, there's a mistake, I only put one. It doesn't matter, you'll ask for one more tomorrow morning”. Ok. And in the morning I was glad that only one breakfast was counted. It was the berezina! Almost nothing to eat, not even a tea bag! I had to go get some in the car for my husband. I ate what I had brought in my cooler...and frankly it was better than what was available! The young man at the reception was very embarrassed not to satisfy us, ok but hey the presentation and the diversity of the products was not there anyway! It's the first time we've had this kind of problem in a Formula 1 car. But really, we were very disappointed. I think something needs to be done to fix this. We almost always book directly on the Accor website. We do not go through resellers like booking or other. But that doesn't change the quality. Frankly, it was mediocre. In addition, I would like to point out an event that took place in my presence (and joins some comments): the evening receptionist (the elderly man I dealt with and who pretended not to know how to use the 'computer) made a young man pay when it was already paid by his company, this gentleman told him. But since he didn't speak French very well, he didn't dare insist. So he paid, there the manager says to him ah damn it was already paid, and says to him ”normally you will be reimbursed but there... I very much doubt it!” How ? since on the invoice there was not written that the gentleman paid twice!
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