5-Star Hotels in Taichung

I wrote in my initial booking that this was an Anniversary trip, I was quite surprised that the hotel did not do nor acknowledge such things and that quite bothered me. First impressions do lasts and I also had an incident in their restaurant that serves buffet, where there was a insect (almost cockroach like) in the soup which was honestly very shocking for a 5 star restaurant but the recovery of how they handled was not great and no follow up was done. Overall, I wasn’t as happy staying here as I thought I would. But I won’t definitely be coming back.

Overall, I was quite disappointed. Right from check-in, the staff couldn't find my reservation, and they even asked for my surname in English, and the number and gender of guests, which was a bit odd. I noticed a lot of things because I was waiting for my luggage in the lobby for a very long time. The seating area around the art installation in the lobby was dusty, especially the back rows, and the outdoor area was full of fallen leaves. While I was busy with my child and family arranging crafts, my luggage had already been taken to the room. When I realized I needed my carry-on bag, the staff said they would retrieve it from the room for me (we hadn't even checked into the room yet). I had a carry-on with my child's daily essentials, and my child needed to use the restroom. So, we waited in the lobby for that bag for nearly 20 minutes. Regarding the other facilities, the welcome tea was incredibly simple. The window in our room had large water stains on the glass (I initially thought it was fog). Below our room, there was an area with weeds and what looked like abandoned moss, which felt out of place. It seemed like the most effort the hotel put in was the gardening, and I couldn't understand why this particular area existed; it was a huge contrast. Considering all meal costs are extra, it really didn't offer good value for money at all. The food, however, was very good, and the laundry service was a plus. All the staff members were friendly and welcoming. If the room rates were lower, I might consider revisiting. But if the prices and facilities remain as they are, I won't be returning.

The location of this hotel is excellent, and the staff were consistently friendly, polite, and genuinely tried to help whenever we needed anything. Unfortunately, the hotel itself has some significant issues. Our room had a strong mould smell that was impossible to ignore. This isn’t something that can be solved with air freshener or a quick spray by housekeeping—it points to a deeper moisture problem that requires a proper investment in repairs. Until that is addressed, it seriously affects the comfort of the stay. The food was also disappointing and well below what we expected. We also tried to book a massage during our stay, but every time we went down, there was no one there. The counter staff seemed unsure of what was happening, which made the experience feel disorganized. I want to emphasize that the staff did their best and were always courteous. The problems seem to be with the property and its management rather than the employees. With its excellent location, this hotel has a lot of potential, but it needs to address the mould issue properly and improve some of its facilities and services.

Pretty average for the price compared to what we paid in other ********* cities. Room smelt a bit and it felt dirty not having slippers to wear on the carpet which didn’t look clean. Bathroom was good. Few room amenities but the main reason people come is for the breakfast I think. It has a wide variety of cuisines to choose from. Quality isn’t amazing but you should find something you like. The staff at the breakfast place aren’t very friendly but I guess they running a tight ship with so many people. Breakfast also runs to 1pm which is good. 2 hr limit but you can check out at 11am and the go eat.

The service at the counter wasn't great. Is it just because I came from abroad and my attire made you uncomfortable? I'm specifically referring to one waiter, a skinny one with a bob haircut! Their attitude was terrible, and they even dragged other staff members into making fun of customers... OMG... What kind of society is this? ?????? Is it too closed off, or am I too open? Is traveling with my mom a problem? I have no idea! I'm too lazy to even mention the dust! The hotel's PR staff! Trouble! Your check-in quality is truly poor. 😒

We booked a one-night stay in a SPA-themed room with two double beds. We checked into the hotel at 7:35 PM on July 24th. Upon entering the room, we discovered the toilet wasn't flushing and there was no cold water in the private hot spring bathroom. We immediately notified the front desk, and hotel staff promptly came to fix it. They explained it might have been due to a water supply issue. Since the hot spring bathroom only had scalding hot water and no cold, it was impossible to take a bath. After urgent repairs, both hot and cold water were restored around 11:15 PM. However, by midnight, the toilet started leaking non-stop (it was still leaking when we checked out). Upon waking up in the morning, we were very concerned about a potential electrical hazard. Paying such a high price for a hotel with so many faulty facilities was truly not worth it. After checking out, the hotel offered us a pudding as an apology. However, this experience was utterly unsatisfactory, leaving a very poor impression of the hotel's facilities and overall quality. We definitely won't be returning.

The clubhouse is located in the Zhengguguan hot spring area, near many hiking trails, easy to choose. Before bathing or staying, you can come to exercise, after walking the trail and then bathing will be more comfortable. There is no parking lot in the clubhouse itself, only on both sides of the road. However, the operator will first occupy the roadside location, first to not seem to be able to stop first, but basically no problem parking. The hot spring pool is a pool made of gravel, which is less likely to slip but the cleanliness is more remarkable. This time, because there were few travelers staying, breakfast was changed to a restaurant on the first floor. Although it is also buffet style, the dishes are obviously much less, and without the top floor favorite dining beauty, a little disappointed.