Find 5-Star Hotels in Colombo

This is the worst Shangri-La I have ever stayed in. The various room types are confusing. It is very unfriendly to guests who want to extend their stay. You cannot check in directly at the front desk. You must book online. Even if you book the same room type and price online, you will be forced to cancel and pay the cancellation fee before you can check in.

A great hotel. The best thing about it is the staff the guys who greet you at the door to the restaurant staff to housekeeping and the lounge staff, everyone is helpful and friendly.

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

The hotel has a beautiful view of the ocean from the roof top pool as well as from many of the rooms. The staff were very welcoming, even though we arrived before 2pm they made an effort to get our room ready quickly and let us check in early, which was very nice after an over night flight. Its easy to walk from the hotel to a number of restaurants, casinos, as well as to some of the popular attractions in the city. The restaurant in the hotel has a nice buffet, as well as a rooftop bar. The hotel was so nice that when we passed through Colombo when we were leaving Sri Lanka, we stayed there again.

The room is clean and tidy. The staffs are friendly. Facilities are nice. The sunset view is nice. There are lots of varieties during breakfast time.

Hilton’s breakfast buffet is simply outstanding! There’s such a wide variety of dishes, from local specialties to international favorites, all super fresh and full of flavor. The setup is gorgeous, and the staff are so friendly, always making sure everything is perfect. On top of that, the hotel’s overall vibe is just amazing—elegant yet relaxed, with a warm and welcoming atmosphere that makes you feel at home. It’s the perfect place to start your day feeling refreshed and pampered.

I have booked this hotel on Ctrip many times. Safety! The hotel is very grand and the service is first-rate! The breakfast has a variety of varieties, especially the fresh fruits are many and sweet, and the coconut juice is great 👍

The hotel seems to have just opened for more than a month. The hardware is basically up to standard. The beds are also qualified. The service is quite enthusiastic and hard-working. But the management is a bit chaotic and far inferior to those managed by foreign capital. I hope to become proficient in the work as soon as possible. The hotel buffet is pretty good. The Italian restaurant on the 26th floor is also OK, but the quality of the room service needs to be improved. In terms of cost performance, this hotel is very high.

Very beautiful hotel, especially the night view. It is a rare experience to watch the sunset from the sky bridge on the 29th floor. The breakfast is rich, mainly Indian style but there are many types, you can always choose the right one. The breakfast room faces the sea and it is very romantic. In addition, the waiter's attitude is really good, responsive, and treats guests as gods. But I still have to complain a little. I booked a room for 3 people and specified 2 beds, but the 2 beds they can provide are split from a 1.8m big bed. How can I sleep well? A room like this for 3 people should have at least one bed that is not less than 1.2m.

The room is clean, with a good view. The waiters are enthusiastic and have good attitudes. They will ask you what drinks you want to drink at breakfast, which is really good. They will communicate with you about your satisfaction with the service. The beach is across the room and you can take pictures of the train. There is a security check at the entrance, which feels quite safe. We were given a welcome drink when we checked in. The waiters will take the initiative to provide a lot of help.