Colombo Hotels with Balcony

I recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist. First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver. However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours. There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt. Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM. The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.

Family: 3 adults and 2 children The apartment 801: + The apartment is large and spacious; + The rooms and bed linen are clean; + The bathroom is clean; + The room was cleaned well, towels were changed every day (I left a tip); + Hair dryer, air conditioner, iron work well; + There are dishes, appliances, and a washing machine in the kitchen; - There is no frying pan and no pots. It is impossible to cook on the stove, there is no microwave. - The furniture in the living room has an unpleasant smell and is dirty; - The iron board is dirty; - The curtains need to be changed; Reception: + They are polite; + Check-in was quickly; Restaurant (breakfast and dinner): + The quality of the products is high; + Variety of dishes; + The chefs are great; - There are a lot of guests on Saturday and Sunday due to the holidays, the priority for hotel guests is falling; Guards and butlers: + They seemed competent and friendly to me; + The rest of the staff are friendly and polite; Swimming pool: + Good view; + The kids liked it;

Super convenient downtown location, close to everything! It's also not far from the beach, where you can watch the mini train. The room was really clean, and for the price in a city center, it's a great deal. I arrived exhausted at 1 AM after my flight, rushed a taxi to the hotel, and the owner was actually waiting for me! Seeing me, a woman with lots of luggage, he immediately helped me and offered me a cold bottle of water. I was so touched! He took me to my room and set up the Wi-Fi for me. It might be a tourist city, so perhaps they encourage bringing your own slippers for environmental reasons. (Definitely take some beautiful photos of this city, and experience the Ghibli movie vibe by riding the mini train!)

The room was surprisingly clean; the floor was sparkling, and the desk and drawers were dust-free. The bathroom was spotless. The lighting in the room, bedroom, and bathroom was bright, comfortable, and clear without being harsh. The water quality was excellent; I didn't need to change the filter showerhead, and there was no noticeable discoloration within the week I used it. The yellowing I saw was from use at home, but in Colombo, it didn't worsen. This water quality is much better than in high-end apartments in downtown KL. However, there were also downsides. The soundproofing was very poor, leading to significant noise. The hotel is by the sea, and there's a railway track where trains frequently pass. The city itself has a climate with frequent rain and strong winds; the wind was very strong at night, and during the day when it rained, it was a gale. On the lower floors, there are tin coverings outside the hotel that make a lot of noise when it's windy. You could also clearly hear neighbors using their hair dryers. If you're a light sleeper or have trouble falling asleep, this might not be the place for you. The beach hotel a few hundred meters away has much better soundproofing, but it's more expensive, so it might not be suitable for long stays.

I had a truly wonderful experience at this hotel. From the moment I arrived, everything exceeded my expectations. The room and bathroom were spotlessly clean – it felt like stepping into a brand-new space. The bed was incredibly comfortable, making it easy to relax and unwind after a long day. What really stood out was the service. The staff were warm, welcoming, and always ready to assist with a smile. Even after I checked out at 12:00 PM, they kindly allowed me to leave my luggage at the hotel until my airport transfer – a thoughtful gesture that made my travel day so much easier. Highly recommend this place to anyone looking for a clean, cozy stay with top-notch hospitality. I’ll definitely be coming back!

We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.

Unfortunately we were given a room which smelt of cigarette. All rooms are non-smoking but seems this guest didn’t take notice. The hotel were very apologetic and immediately changed our room. Very good service.

Berjaya Hotel is a grand entrance. Feels like premium hotel and is best for the people who want to explore the beach. The view from the hotel was very serene, waking up to the sight of beach is amazing. The train passes by every few minutes which might be a nuance if you like absolute quiet environments. There are restraunts and bars nearby on the beach which is a 2 minutes walk from the hotel. It was strange to find a lack of amenities in the room like toothbrush, toothpaste and slippers. I had a walk a couple of kilometres to find a shop to buy slippers before I could take a shower and relax after a long flight. The staff was very helpful during the checkin and checkout process helping me carry my luggage even at 4am in the morning. The complimentary breakfast was also delightfully diverse with a mix of Desi, Continental and Srilankan dishes. Overall I enjoyed my stay. I hope the hotel management can add to the amenities so the international travellers can have a more comfortable stay.

I booked this hotel on August 8 and received a confirmation. However, when I arrived at around 9 PM on August 15, the hotel had no record of my booking under my name. It was a really frustrating experience – especially after a long day of travel. I contacted Trip.com customer service immediately, and they worked on it, but unfortunately they couldn't secure a room for me at this property. I had to find another hotel last minute that night. The good news: Trip.com has already reached out to me and confirmed they'll reimburse all my costs. That's a huge relief, and I really appreciate their responsiveness. Despite this one-off glitch, I still trust Trip.com for future travels – these things happen, and they handled it professionally. Since I never actually stayed here, I can't comment on the rooms, cleanliness, or service – so I'm keeping my ratings neutral across all categories. A quick tip for fellow travelers: Always double-check your booking by calling the hotel directly a day before arrival, especially if you're arriving late. Even with confirmation, errors can slip through. That way, you avoid the stress I went through. Overall, I can't recommend or criticize this hotel – I just didn't get to stay. But full credit to Trip.com for stepping up and making things right. Will definitely book with them again.

A few if us wanted to get along with friends and have a good time and we choose this location and it did not disappoint us.