Guest User
January 2, 2024
Where were these people staying? Staff working very hard. Christmas meal half undercooked, and half overcooked. Entertainers worked hard but very dated. Music from the Youth Club I never wanted, or expected to hear again. Oldsters expected to be old !!! Did anyone check their pillows. We asked for new ones, at reception, but the 'manager' hadn't, or didn't 'want', to hear about pillow case liners as said he didn't know about them being necessary and it would cost him a fortune. From friends who rent self catering, plus 4 in a bed, and The hotel inspector, understand that pillow and mattress covers a necessity. Christmas coach trip of oldsters and bedrooms, and bathrooms, totally NOT set up for their convenience or safety. Overhead bath shower impossible as bracket broken and couldn't regulate water, either boiling or cold. Slippery bathroom floor and no bathmat, only tatty hand towel. Don't start me on towels... terrible and small. Beds....didn't investigate after checking pillows because would have walked out. I had 2 blood spots on duvet cover, didn't put anywhere near face. Blankets left on top of dusty wardrobe, not in sealed cover. Bedding 'has' been white. Water inside the 'patio' door style windows and flapping electric cable crossing window and banging on window ledge. We have stayed in 6 hotel rooms, including self catering, this year and no comparison to these bad conditions. I was warned about this hotel and shouldn't have booked. Tour company doesn't want to know and neither does hotel. Room 210. Something has to be done. The staff are lovely and trying to cope. Too much food, especially meats, if you want to save money. Pitiful to see carried away.