Courtyard by Marriott Suzhou

Courtyard by Marriott Suzhou Reviews

Courtyard by Marriott Suzhou

No. 188 Xinghai Street, Suzhou, ChinaView Hotel Details
Courtyard by Marriott Suzhou
Courtyard by Marriott SuzhouCourtyard by Marriott SuzhouCourtyard by Marriott Suzhou
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Courtyard by Marriott Suzhou Guest Reviews

4.7/5
Amazing
1061 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1061)
Positive reviews(1038)
Reviews with photos/video(182)
Delicious breakfast(132)
Convenient location(124)
Easy to get around(107)
Friendly front desk staff(98)
Close to metro(44)
Perfect for business trips(29)
Stayed multiple times(12)
Delicious buffet(8)
Negative reviews(23)
Kriszticske
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
20 review
4.7/5
Amazing
Posted on Apr 8, 2024
Location is perfect. Jinji lake. Shopping mall with eateries and million shops, metro station, all in walking distance. Room was spacious. Bed was a bit soft for me, heating/AC worked well, amenities were fine. We tried the swimming pool, view was nice from the 27th floor. There was a weird noise, every 8-10 minutes a bang on the wall coming from above in the middle of the night for 1-2 hours. I guess we were just not lucky with those neighbors...
6/11
Response from Property: Dear Courtyard Guests,thank you for choosing Courtyard by Marriott Suzhou and giving us your valuable feedback! The hotel is located in the core of the central business district of the industrial park, with a convenient location and convenient transportation. The negative first floor is directly connected to the Xinghai Square Station of Metro Line 1, and it takes only 5 minutes to reach the center of Suzhou. We are sorry that this stay did not bring you the perfect experience you expected. As for the room noise isolation problem you mentioned, the hotel management team attaches great importance to it. The upgrade of guest rooms is currently in the planning process. We are working hard to improve the implementation of the project plan, including the installation of more advanced noise isolation equipment and materials to reduce the noise disturbance to the guests. The Housekeeping Service Center will also purchase tools that can help guests isolate the external noise. We will also strengthen the management of guest rooms and common areas at night. If we find that a room or a guest makes noise, we will give appropriate reminders and stop it in time. Thank you very much for your valuable opinions! We attach great importance to the voice of every guest and the suggestions that can help the hotel improve and improve! We hope that this unpleasant experience will not be your last impression of us! We look forward to your next stay to witness our improvement!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Solo travellers
8 review
4.7/5
Amazing
Posted on May 5, 2024
Excellent service while staying there, and also rerouted my courier delivery that was arrived late.
Response from Property: Dear Courtyard guest, thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise! Courtyard by Marriott has always been adhering to the warm and sincere service concept, and is committed to creating a warm and comfortable stay experience for guests. It is a great honor that our service has been recognized by you and has left a deep impression on you. In the future, we will continue to work hard to maintain the same quality as always to welcome more guests from afar, and look forward to seeing you again in the near future.
Guest User
Premier Executive Room (Double bed)
Stayed in Apr 2024
Couples
1 review
2.5/5
Posted on Apr 8, 2024
We had two bad experiences with the hotel and we won’t be booking again due to those. - despite showing passport and visa at the time of check in, the hotel staff was calling us at 11-12 mid night to get more details as they didn’t understand the visa type. We explained the visa type and gave the resident card but they still didn’t understand and asked to come again the next day. It seemed like we are at an immigration office rather than on a vacation. This is despite the fact that I am living in China for over 1.5 years and have multi entry visa. - the room electricity went off on the second night at midnight. Even though it was midnight, the hotel kept on trying to fix it for over an hour before offering us another room so we could go to sleep only after 1 am.
Response from Property: Dear valued guest, thank you for choosing Courtyard by Marriott Suzhou. We apologize for not being able to provide you with a satisfactory. We have informed relevant departments and management team of your feedback. We will also organize training to improve the quality of service. We look forward to your coming back and giving us a chance to make up for it
Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 13, 2024
This is the second time visit. This hotel is very good!!! My child enjoyed the new year' s holiday in this hotel. Thank you.
Response from Property: Dear Valued Guest, Thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise!It is a great pleasure to meet you and your family again on the occasion of the New Year. Courtyard by Marriott Suzhou always adheres to the warm and sincere service concept to welcome every guest who comes from afar. Your satisfaction is our driving force, we will continue to work hard, look forward to seeing you again in the near future, also wish you a smooth work in the New Year, a happy life.
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Solo travellers
8 review
4.5/5
Great
Posted on Feb 11, 2024
I have stayed here several times. The location is great for getting around (next to metro and big shopping mall). On my recent visit I ended up losing my phone, the staff were extremely helpful in locating it!
Response from Property: Dear Valued Guest, Thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise! As you said, Courtyard by Marriott Suzhou is located in the heart of Suzhou Industrial Park, just 5 minutes from Suzhou's landmark Oriental Gate.We have always been adhering to the warm and sincere service concept, committed to bringing every guest a comfortable experience at home.Thank you again for your recognition and praise! I look forward to seeing you again in the near future.
Guest User
Deluxe Double Room
Stayed in May 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on May 18, 2024
Excellent service, very enjoyable stay. Would go again. Yes
Response from Property: Dear Courtyard guest, thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise! Courtyard by Marriott has always been adhering to the warm and sincere service concept, and is committed to creating a warm and comfortable stay experience for guests. It is a great honor that our service has been recognized by you and has left a deep impression on you. In the future, we will continue to work hard to maintain the same quality as always to welcome more guests from afar, and look forward to seeing you again in the near future.
Roman B.
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Nice hotel with very friendly personnel having great location
Response from Property: Dear Courtyard guests: Thank you for choosing Courtyard by Marriott Suzhou and giving us your valuable recognition and praise! The hotel is located in the core of the central business district of the industrial park, with excellent location and convenient transportation. The negative first floor has direct access to the Xinghai Square Station of Metro Line 1, and it takes only 5 minutes to reach the center of Suzhou. Courtyard by Marriott Suzhou has always been adhering to the warm and sincere service concept, and is committed to creating a warm and comfortable stay experience for guests. We are honored that our service has been recognized by you and left you a deep impression. In the future, we will continue to work hard to maintain the quality as always to welcome more guests from afar. We look forward to meeting you again in the near future.
BMORE
Deluxe Room (2 beds)
Stayed in Sep 2023
Solo travellers
8 review
5.0/5
Outstanding
Posted on Oct 7, 2023
The room was clean & the beds were very comfortable. I could see around Suzhou center from my window. I would definitely stay here again.
Guest User
Deluxe Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Great staff, with little english they did their best to make you trust them and feel comfortable. Particularly Sky was our best adviser, he made the bookings for the gardens and museums, talking with the taxi drivers... Even checking my train tickets to be sure I am asking to go to the correct station... :))
Response from Property: Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back!
Thomas87_CC
Deluxe Double Room
Stayed in Jul 2023
Business travellers
2 review
4.5/5
Great
Posted on Aug 4, 2023
The hotel is located very conveniently at the Xinghai Square, having access to the subway, being very quick at the several high speed train stations or the freeway. The staff is super friendly and very very helpful in Lamy cases. The hotel itself hat aged and you can see it, nevertheless the staff always do everything to help you enjoy your stay as much as possible.
Response from Property: Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back!
GURAV
Premier Queen Room
Stayed in May 2024
Family
22 review
5.0/5
Outstanding
Posted on May 10, 2024
Very good and have a great time
Response from Property: Dear Courtyard guest, thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise! Courtyard by Marriott has always been adhering to the warm and sincere service concept, and is committed to creating a warm and comfortable stay experience for guests. It is a great honor that our service has been recognized by you and has left a deep impression on you. In the future, we will continue to work hard to maintain the same quality as always to welcome more guests from afar, and look forward to seeing you again in the near future.
Guest User
Executive Deluxe Twin Room
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 2, 2023
Very kind and helpful staff in the executive lounge, always kind, professional and proactive.
Response from Property: Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back!
Guest User
Premier Queen Room
Stayed in Feb 2023
Friends
28 review
5.0/5
Outstanding
Posted on Feb 13, 2023
Great stay, convenient location near underground and Suzhou Centre. Breakfast was good, gym food and staff friendly. Would recommend.
Response from Property: Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 29, 2023
Nice hotel and correct location for us , a shame one of our rooms wasn’t ready (cleaned) until after 8 in the evening
Response from Property: Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. Your recognition is a great encouragement of what we do, meanwhile we felt sorry for part of services did not meet your expectations. Apologize again and we will try our best improving our service to make each guest feel comfortable and professional. Wish you a fabulous life!
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jan 3, 2023
Second time staying here. Comfy rooms, fabulous breakfast and helpful staff who speak English as a bonus.
Response from Property: Dear valued guest, thank you for staying with us. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back!