70 Reviews
Days Inn by Wyndham Tappahannock
Tappahannock|1.53km from Acme Antiques
I booked this room for a Saturday night at least a month prior to traveling. Even called to confirm that the hotel was pet friendly and was advised it was. When I booked the reservation, I put in the notes that we would need a pet friendly room. Upon the date of arrival, we get to the hotel a little after 9pm with our dog. As soon as we enter the lobby, the hotel staff at desk states, ”We don't have any rooms.” I advise him we have a reservation, and he states, ”We still don't have any rooms.” He finshes helping the couple at the desk while I contact Wyndham. My reservation is confirmed with a pet friendly room. Wyndham cannot offer me another pet friendly hotel within an hour and a half driving distance in the opposite direction of where we are heading. I get up to the desk and advise again that we have a reservation for a pet friendly room and try to show my confirmation. The staff member was rude, and I requested to speak to the manager. Now I'm advised that the manger is not availale. I ask for a number and am advised it isn't given out. Then I get a story about how my room was given to someone else and that the cleaners never finished cleaning all the rooms, so there is nothing available. I finally get an email address to contact the manager (which is a gmail acount and not something associated with the hotel). My daughter, dog, and I are stranded with no where else to stay. We had to drive 4 hours home in the middle of the night and cancel our plans for the next day. I have filed complaints with Wyndham as well. I cann't believe that Wyndham would even associate with this hotel. Please save yourself so much trouble and find somewhere else to stay.
Excellent
51 Reviews