Randor Residence Tokyo Grand

Randor Residence Tokyo Grand Reviews

Randor Residence Tokyo Grand

4 Chome-35-14 Higashinippori, Tokyo, JapanView Hotel Details
Randor Residence Tokyo Grand
Randor Residence Tokyo GrandRandor Residence Tokyo GrandRandor Residence Tokyo Grand
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1 night

Randor Residence Tokyo Grand Guest Reviews

2.8/5
5 review
Verified reviews
Location2.9
Amenities2.9
Service2.6
Cleanliness2.9
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All Reviews(5)
Positive reviews(2)
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Negative reviews(3)
Guest User
Deluxe Family Room
Stayed in Jan 2024
Friends
3 review
1.0/5
Posted on Feb 6, 2024
The hotel staff cannot speak English. Very very bad customer service. Please avoid at any cost. There are better options rather than this hotel.
Response from Property: Thank you very much for staying with us.We sincerely apologize for any inconvenience caused by the inadequate response of our staff during your stay.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.
Petr
Family Suite
Stayed in Jan 2024
Friends
11 review
3.7/5
Posted on Jan 11, 2024
Location good
Response from Property: Thank you very much for staying with us.We are honored that you praised our location for your stay.We will continue to do our best to help make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again.
朱古力叮噹
Family Suite
Stayed in Sep 2023
Family
7 review
4.0/5
Very Good
Posted on Oct 9, 2023
The B&Bs are all close to the station. There is a drug store as soon as you exit the station. There is a large supermarket 10 minutes away from the B&B. It is open until 12:00 at night. The entrance of the B&B is the same as that of the house. There are There are 2 rooms, one with 2 beds and the other with a bed. There is a TV and sofa in the middle. There is a large dining table in the living room. There are refrigerators, microwaves and cooking stoves. The only thing is that you have to clean the underground floor by yourself. I was surprised that there was no one to take care of the room. If you want to take care of the room, you have to pay extra per day. The bathroom and toilet are separate for everyone to use. It just so happens that I live in the fourth floor and there is only one room for us, so we don't make any noise. , but you have to check in yourself when you check in, and leave a message at the elevator if you have anything to do, so if you want to live in a spacious place, you can consider checking in. The air conditioner is cooler than a hotel🤗🤗
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Guest User
Deluxe Family Room
Stayed in Mar 2024
Family
1 review
2.7/5
Posted on Apr 10, 2024
This apar**ent is self-catering. Except for the musty smell and high humidity, it is acceptable. Although there is a kitchen attached, there are no knives to use in it. Because we are vegetarians, there is a supermarket nearby where we can buy things and cook late night snacks, which is very convenient. , although no one came to the room service for 3 days, but the garbage and bath towels and other supplies can be placed outside the door and they will replace them with new ones for you, but the boss forgot to attach garbage bags. The transportation is not bad, but the house is older. Elevator is available, so you can feel free to bring luggage with you
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Response from Property: Thank you very much for your stay. We are honored that you appreciated our convenient transportation system during your stay. On the other hand, we would also like to take this opportunity to apologize for your possible disappoin**ent due to the poor performance of our cleaning and staff. We will inform the hotel of your opinions and make improvements to provide you with considerate service. While we may not be the best at what we do, we will continue to improve our facilities and services based on your feedback and look forward to your continued patronage. We look forward to your future visits to our hotel. We look forward to welcoming you again.
Anonymous User
Deluxe Family Room
Stayed in Dec 2023
Solo travellers
12 review
1.0/5
Posted on Dec 19, 2023
Advantages: large room; Disadvantages: In a moldy room, opening windows to ventilate is ineffective. As a result, opening windows leads to colds, sore throats and runny noses. I was bedridden and very uncomfortable. Ctrip’s after-sales service is okay, but its pre-sales inspection responsibilities are not enough.
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