Roppongi Hotel S

They were so kind, supportive for everything! Kenji at reception was really kind. Breakfast has some vegies, cheese, fruits. It was small but really cozy. Want to visit here again ☺️

Overall pleasant stay. Hotel room slightly small but comfortable. Staff are very friendly.

This was the worst hotel during our long stay in Japan. And we payed a fairly high rate. We stayed in the patio room, I believe it’s supposed to be a nice room but found a room split by a bunch of dry walls and weird steps. For example the bathroom was high on a step and inside the bathroom you feel like stepping on a hollow floor and walls are dry walls full of cracks everywhere. Also nowhere to hang a hand towel in the bathroom and the sink counter is tiny so you can’t even leave the towel on the counter. The walls were also so dirty full of splashes. The hair dryer was so dirty and sticky. The room has a small wet bar with sink and fridge, our fridge didn’t work but housekeeping put waters inside but didn’t bother to report a non functional fridge. The walls around the wet bar were full of splashes easily removed with a paper, which means cleanliness was not good. They offer robes, slippers and some sort of uncomfortable viscose robe, so no pajamas just two sets of robes one fluffy and one uncomfortable. The tub was very nice, but to get there you had to jump up on a higher wall/ step and watch your head to go through a short door as you jump in and out (I’m very short myself). The room is all about the tub but no bubbles were provided, it’d be a nice touch. The room offered no body lotion, which is usually pretty standard. When we checked in they gave us a card saying they would clean our room only on one specific day of our 3 night stay, I thought that was a rude thing specially considering how poor the cleaning was and the level and rate of hotel compared to others in the area. The card did say they’d clean extra if requested, so we did ask for service everyday. Breakfast was mediocre, not western, not Japanese, I don’t know what that was. Service all around the hotel was odd, everybody seemed confused and shy everytime. Almost as if avoiding to talk to you so you don’t ask for anything. And I did not complain about anything, we just checked in, ate breakfast and checked out. Overall I’d not recommend staying here, they have a lot of work to do on cleaning, aesthetic, and functionality of the room. Service needs more training to make guests feel welcome.