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"The room was very clean, the front desk lady was more enthusiastic, the service was very good"

"Nice and cozy stay inside the small village, with two built-in bunk beds (4pax) in one small room. Shower and toilet are in one tiny cubicles so it was a bit difficult to change inside, but the water pressure was really strong with plenty of hot water. A bit difficult to find the reception at the beginning, it was located next to the main entrance of the village(need to turn left for the Village before going to Legacy Yen Từ). We stayed one night at Yen Tử Village to enjoy the local foods, coffee & night time shows inside the village, and next day after checking out, we left our luggage at the reception and climbed the mountain with cable car, then moved to next door Legacy Yen Tử just to relax after the long & steep walk. I think the management of both Yen Tử village and Legacy M Gallery is somehow related( they use same showers , lamps, towels, etc), they sent us to the cable car station , picked us up from the cable car station, and sent us with our luggages from the Village reception to Legacy with the yellow electric cart. It was really a nice weekend outing from Hanoi, just 2.5hours drive towards Ha Long side. The only setback is that the transport from Hanoi to Yen Tử is not so frequent, you can use Hung Cuong transport buses, or better arrange your own."

"First is not because you has an uneducated guest that mean you have the right to advise new guests…. For a 5*, tell guest that you can’t take things in room and moving things around… All resort annoyed me with an educated peoples who taking pictures… why I have to wait them finish to continue my walk For a 5 * hotel, I was expecting a more mature professional staffs… and telling a staff not doing right in front of guest is so wrong The inside restaurant services is great… And, at the end, as I booked my driver by myself, hotel staffs doesn’t care, my driver have to call me and I end up to bring luggage but my self In general, they need a big re-training all the staffs… I can’t believe is a 5* hotel For a 5* hotel, I will give a big 2/5"