Sercotel Sorolla Palace Reviews

Nice hotel for business, the only contra there are no hangers for the clothes!

Good hotel overall. I recommend this to others. Our floor has a special terrace so I really liked it.

*DO NOT RECOMMEND*. The hotel rooms were very plain and old. The elevators were very slow, and one was always broken. Many people were always waiting on the elevators. The worst part was one of the Managers Francisco was rude, and could not make a decision without his "manager" who I believe was the GM - Veronica. We had an issue, and he would not help. Of course Veronica does not work weekends, and never responded to our complaint about a separate issue! This Hotel Management does NOT care about you or customer service at this location!! Many other hotels to stay at in Valencia.

We have initially booked hotel for 3 people (2 adults +1 child) but reservation was done for a classic room for 2 people maximum, so we had to additionally pay 80 euro for 2 nights for our daughter during check in to hotel. Unexpectedly and very disappointingly! So, in fact we paid too much for staying in this hotel.

Good!

Great hotel. Breakfast is also very good

The hotel is big and old. The price/performance ratio is not high. The bus is very close, and the subway entrance is far away. There are not many restaurants nearby. There is **** across the road, it feels very new.

The hotel is very well located at the entrance to the city.

Very good hotel

I read comments from someone who complained about everything that if the elevators were slow, if the air conditioning if there was little hygiene…. Let's see, I'm not saying that there can't be a specific case, but for example, it seemed great to me, for the weekend I've been. As there are more than 12 floors, it is normal for the elevators to stop like in El Corte Inglés, but nothing is a problem, perfect hygiene, the bathroom accessories are all fabulous. The weather was more than enough, we are in August with a heat wave and I have slept with a sabanita…. There is a children's games service, the pool without anyone grilling you in case you have something to drink there, the parking directly to the room and the cafeteria in the hall is a luxury. So for my part I would return and if it helps you I think you will not regret it.

Book this hotel almost every time I come to Valencia. The room was spacious and the breakfast was very good.

The room was very spacious and the bed very comfortable. It has good facilities.

One night business trip arriving in the evening so not a huge amount of time to relax, but breakfast was wonderful and the service was great. I thought the bar area was a little small for the size of the hotel and a bit formal, although it's possible to take your drinks into the foyer area where there are lounge seats. Looked for the pool, but couldn't find it. Not sure if it was open. It's a little way from the old city and beach, but the tram stops right outside the back.

Staff was not helpfull. Long waiting times for the elevators. Parking expensive. Good beds.