I booked through hotels.com I got a pet friendly hotel for us to bring my sons emotional support dog he has trouble sleeping at night with out her. On hotels.com there was nothing on there informing me that I could not leave my dog unattended. When I checked in the front desk asked me if I had any animals and I informed her of my sons emotional support dog. All she said was ok I just needed to know so the cleaners can do a pet clean. And then handed me a paper to sign. I should have read it. I gave it back and she told me about the restaurant next door that was good. Which wasn’t pet friendly so how was I supposed to go if I couldn’t bring my pet? Anywho the next day we did a few of the things we wanted to do that we could not bring our dog with us and came back and checked on her. She was fine we filled up her water. She had food left over. And we left after about an hour of hanging out there to do another thing she couldn’t come with. When we got back she was gone. We had her on the back porch because she enjoys being outside and if she had an accident easy clean up. We were all in a panic so I called the front desk and they rudely went off on me saying that they took her because she was left there unattended for forever. And neighbors were complaining that she was just left there. They told me they were going to call the cops on me and take her to the humane society. I get really bad anxiety so it’s hard for me to confront people. I went to the front desk and retrieve her. And notice they have her leash. Which they would have had to rummage through our things to get that. She went off on me saying it’s neglectful to leave a dog unattended and all I’m thinking is people leave their dogs in kennels when they go to work. The back porch is a nice size and it’s the same lady that checked me in she told me they aren’t allowed by themselves and I said if I knew that I would have figured something else out. And went back to the room. I called hotels.com and complained. And they said they would talk to the manager the next day. While we were waiting for a call from hotels.com we talked to both neighbors this morning and one didn’t even know she was back there and the other said she was perfectly fine and they even like pet her every time she stuck her head over to say hi. They were going to say something to the people taking her but decided not to get involved. Not that long after we heard a knock on the door and they sent a man up who said because we complained to hotels.com we will be getting kicked out 1 day early. They said they would be refunding us for the day and my boyfriend was upset they went through our things and the man said it’s his room he can do what he wants. We got informed later that we would not be getting a refund for the day we got kicked out even though we were gone before check out. It was very traumatizing for my children seeing their dog gone when we got to our room. And they also fed her when they shouldn’t have. Now she is s
Very Good
102 Reviews