Hampton by Hilton Hotels in Xi'an

From the moment we arrived, we were impressed. The staff was incredibly helpful and friendly, going above and beyond to ensure our stay was comfortable and enjoyable. The room itself was impeccably clean and well-maintained. It was a true haven of relaxation after a busy day exploring the city. Another big plus was the hotel's willingness to accommodate our late check-out request. This flexibility was greatly appreciated, especially after a long trip. The hotel's location is also unbeatable. Situated in the heart of the city, we were within walking distance of many of the city's main attractions.

The location is very good, you can walk to the Tang Dynasty City that never sleeps. There is a very delicious restaurant next door. Xi'an's new photo-taking spot is right next to it.

This stay was great! This hotel is of high quality from the environment to the facilities, and the overall service is impeccable. I especially want to praise Miss JOJO at the front desk, her service is amazing! From the moment I checked in, she was warm and friendly, patiently answering all my questions, with a smile on her face, which made me feel warm. Knowing that I was here for a trip, she also thoughtfully planned a tour route for me and recommended nearby food. When I checked out, she also carefully reminded me not to leave anything behind. Her service was meticulous and impeccable. With her service, this stay was particularly comfortable, and I will definitely choose this place next time!

First of all, the room is very clean. The hotel is right next to Sanqiao Station on Metro Line 1, so it is very convenient to take the subway. The hotel staff is very enthusiastic. When they saw children checking in, they took the initiative to give them snacks and gift bags. When they left the hotel, they also gave adults and children souvenirs. The breakfast is first-class among hotels of the same type. The coffee in the restaurant is very delicious. I will choose this hotel next time I come to Xi'an.

The place is a little off, and the room is exactly the same as the picture. I wanted to have a good rest. From entering the store to chat to checking in for a room upgrade, I felt good. When I got to the room, I found that I forgot to mention the children's slippers and toiletries, so I called I called the front desk, and a man answered the call and said that someone would send me there soon. After waiting for an hour, I took it as a break. Then I called again and explained the situation, saying that I was sorry and would arrange it right away. Then I saw that it was four o'clock. It’s time to get ready to go out for dinner. From the time I checked in at two o’clock until I left, nothing was delivered to me. When I was done, I went out and told the front desk that I could just leave it in the room. It was too difficult. Facilities: I came back in the evening and wanted to take a shower when I was tired. What did I do half way through the shower? There was hand sanitizer hanging inside😅. Is this a surprise? I rushed out casually and called to ask for a change of shampoo, but something even more embarrassing happened again. The brother who sold the shampoo came and got a bottle that was not shampoo. After looking at it, I sighed and went back to get it. Finally, I changed it correctly. , it’s really too difficult

Hotel facilities and equipment are very satisfied, but it is worth mentioning that we booked a total of 3 big bed rooms for three nights through Trip.com . At 4 pm on the first day, the front desk could not arrange the room immediately. Because it was not cleaned up, it was only arranged for a room after half an hour. The other 2 rooms could be arranged later, but the accommodation was different floors. The next morning, the 2 rooms were returned, and the front desk was asked to coordinate the arrangement of the same floor. When I came back at night, one of the suites was brushed and found that there was luggage and no brushing (and the guests were using the room), I reported the room situation to the front desk and immediately changed the room. On the third day, because we booked a hotel room for 2 separate orders (but the same Trip.com account), we had instructions when we picked up the room on the first day. We went out to visit as usual in the morning. At about noon, the hotel front desk customer service called and said that the check-out time had passed. After we explained it, we mistakenly thought that the problem had been solved, but we went back to brush the sputum at night. The 3 rooms were not successful. The front desk customer service that night had solved the problem immediately. Suggestion: The overall hardware facilities of the hotel are in place, but some front desk staff have insufficient reception experience. We understand that group guests are very important to the hotel, but retail guests like us who have booked a room through Trip.com are also very important. The booked accommodation must be guaranteed. It is impossible to check in and allocate a good room after 4 o'clock, and the training strength needs to be strengthened.

We truly loved this hotel. Staff service was very friendly and prompt. When we needed extra shampoo or unsure how to manage the digital controls, the staff will turn up within minutes to help us. Amenities are available except for a swimming pool which is not important to us. Rooms were clean and spacious. Breakfast buffet was decent and a good spread. Location wise, there was a 24 x 7 convenience store right outside the hotel. SKP and other malls were nearby within 300m of walking distance. You could see the castle wall right in front of the hotel and the view was spectacular.