Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 26, 2026|Tatami Kids-Friendly
HyjningningThe front desk staff were very friendly and helpful. The breakfast selection was abundant, and they processed my invoice very promptly. Plus, having free parking downstairs made getting around super convenient. Next time I'm in Xi'an for a business trip, I'll definitely stay at this hotel again.
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Price per night from:AU$70
Posted on Oct 3, 2026|Deluxe Room (2 beds)
Guest UserThis five-star hotel definitely didn't disappoint. The room was spacious with great natural light, and the facilities were well-maintained. The staff were polite and patiently helped resolve any issues we had. The hotel environment was quiet, ensuring an undisturbed night's rest. All the amenities were comprehensive, and the overall quality was excellent. It's a convenient and comfortable place to stay when visiting Xi'an. A very satisfying stay, highly recommend it to everyone.
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Price per night from:AU$91
Posted on Sep 29, 2026|Guestroom - Night View Double Bed
Guest UserThe infinity pool is absolutely stunning, creating an amazing ambiance. From the poolside, you can enjoy the panoramic views of the ancient city, and every picture you take turns out perfectly. The service throughout our stay was attentive and thoughtful, with all our needs promptly addressed. The room was clean and comfortable, full of thoughtful details. After a day of sightseeing, coming back here allowed us to truly relax and unwind. This was an excellent stay experience for our trip to Xi'an.
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Price per night from:AU$173
Posted on Sep 21, 2026|Roomy King Room【Whole Room Brightness + Spacious Space + Deep Sleep Memory Pillow】
Jianingnide98kThe front desk staff were excellent. During check-in, they offered stools to sit on and provided a sweet and refreshing lychee drink that wasn't overly cloying. Every time we entered or left the hotel, the front desk staff would proactively greet us. Their politeness and enthusiasm felt natural and welcoming, creating a warm atmosphere.
On our first day, the hotel recommended a noodle shop, which was only about 100 meters away on foot. Their oil-splashed noodles and dipping noodles were absolutely delicious.
We chose the 'Light Enjoy' room, which wasn't the largest or best, but the square footage was very impressive. The sunlight and outdoor windows made the room feel very spacious and bright. The front desk service and housekeeping were on par with a five-star hotel. One evening, around 10 PM, we asked for two cans of Coca-Cola, and housekeeping thoughtfully delivered them with two cups of ice 🧊 in disposable paper cups, which was a reassuring touch for hygiene. (And we weren't charged for them at check-out!)
The entire room was equipped with smart home features, the Wi-Fi was good, and breakfast was included. The breakfast was a great buffet with both Chinese and Western options, and the restaurant itself was quite spacious.
On our last morning, we had planned a visit to the Terracotta Warriors, which caused us to be about ten minutes late for check-out. We had intended to ask housekeeping to assist with check-out so as not to delay the next guests, but the hotel waited for us and didn't remove our luggage prematurely, demonstrating their commitment to excellent service from beginning to end.
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Price per night from:AU$53
Posted on May 13, 2026
Guest UserMy stay at this hotel was an unforgettable experience of warmth and professionalism. The front desk staff were incredibly attentive, not only greeting every guest with a smile but also ensuring everyone felt right at home with their thoughtful and meticulous service. Whether it was handling check-ins or simply coming and going, they were always patient and enthusiastic, as if fulfilling each guest's needs was their top priority.
The hotel's facilities and environment were also a major highlight. From the exquisite decor in the lobby to the comfortable layout of the guest rooms, every detail showcased the hotel's commitment to quality. In the rooms, the spaciousness, soft bedding, high-definition TV, and high-speed Wi-Fi all elevated the guest experience to a new level.
This hotel not only earned praise for its service attitude but also excelled in its facilities, providing every guest with a comfortable, convenient, and pleasant lodging environment. Whether for a business trip or a leisure vacation, it is an ideal choice for accommodation.
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Price per night from:AU$33
Posted on Sep 15, 2026|Beautiful View Double Bed Room 270° Night View
WirawantyI only stayed at this hotel for one night. The hotel is in a very strategic and convenient location, and the check-in process was smooth and quick. The receptionist was also friendly and welcoming.
However, I had two disappointing experiences during my stay.
1. The room was initially different from what I booked
When I first entered my room, I noticed that it did not appear to match the room I had booked through Trip.com. The layout was different, including the location of the bathtub, and the room also seemed smaller than the one shown in the photos and videos on the booking platform.
I am not sure whether the room was actually the same room category or whether I was given a different type of room by mistake.
I later mentioned this to the staff at the Club Lounge. They were very helpful and immediately assisted me in changing to another room that matched the photos and videos shown in my Trip.com booking. I really appreciated their quick response and assistance. However, I was still left wondering whether the first room was given to me by mistake or whether there was some other misunderstanding.
2. The swimming pool cap policy was confusing
The second experience was regarding the swimming pool.
When my husband and our 2-year-old child wanted to swim, the pool staff told us that swimming caps were mandatory. Since we did not bring any, we immediately went to the pool reception desk to purchase one. At first, I only intended to buy one for my husband, but the staff told us that we had to purchase two caps, including one for our child.
However, my husband noticed a sign at the pool reception desk clearly stating that swimming caps were mandatory for guests aged 3 and above.
We explained that our child was only 2 years old, but the staff still insisted that our child had to wear a swimming cap, so we ended up purchasing two.
After we finished swimming, I passed by the reception desk again and personally checked the sign. It clearly stated that the swimming cap requirement applied to children aged 3 and above.
My child is only 2 years old, and during the time in the pool, he was simply sitting/soaking in the water while being held by his father. I initially had no problem purchasing the cap because I was happy to follow the hotel’s rules. However, after seeing the actual policy on the sign, I couldn’t help but wonder why the staff insisted on making us purchase one for a 2-year-old without first asking about his age.
If the intention is for swimming caps to be mandatory for all ages, then perhaps the wording on the sign should simply be changed to reflect that rule. 😃 Otherwise, the current situation is quite confusing and, honestly, a little ironic.
When checking out, I mentioned this issue to the receptionist. She apologized and kindly gave me a small Xi’an refrigerator magnet as a gesture. Thank you — I genuinely appreciated it.
Overall, the hotel has a great location, and some of the staff were very helpful and friendly. Unfortunately, these experiences left me somewhat disappointed with my stay.
I hope the hotel can clarify these policies and improve communication between staff members in the future.
Thank you.
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Price per night from:AU$139
Posted on Sep 17, 2026|Cozy Double Room
Guest UserHighly, highly, highly recommend!!! I chose this hotel because there were very few negative reviews, and I was not disappointed! We booked a large room, and the front desk staff was incredibly warm and friendly. She recommended nearby restaurants that were delicious, and proactively gave us some helpful check-in tips, which was very thoughtful. She was also almost always able to accommodate our requests! I was so touched! Such a human touch and so enthusiastic. I'll definitely stay here again next time! 🍃Service: #FriendlyFrontDesk #FriendlyFrontDesk #WarmService
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Price per night from:AU$37
Posted on Apr 20, 2026
Guest User
This stay exceeded my expectations! The room was spacious and bright, and the cleanliness was impeccable, right down to the odor-free bathroom with plenty of stable hot water. Both the front desk and housekeeping staff were incredibly attentive and accommodating, always happy to help with a kind attitude. The surrounding area has convenient options for dining and transportation. I slept really well, and I highly recommend this place!
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Price per night from:AU$58
Posted on May 7, 2026|Family Suite - Courtyard-View
ShuriyatiThe hotel ia strategic, near and easy access to all the scenic area. Food is not a problem since the shopping street is surrounding the hotel area. We have a great time staying there. The host has been very helpful and friendly during our entire stay. Laundry services is also available at the hotel and it’s convenient for us. If you are tired from walking at the scenic area, the lower ground shop-lot have lot off massage parlours where you can relax after the hectic day. The owners’ cats are so cute and super friendly and being and additional friends for us 😍
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Price per night from:AU$34
Posted on Jul 8, 2026|Platform Capsule · Linglong Big Bed Room
Javan TArriving weary and tired to be welcomed by lively, friendly locals having drinks by the roof terrace pool. This is not the welcome I expected to Xi’an at all! But it was very fun.
The hotel is clean, the staff are friendly and helpful, going out of their way to ensure I understood what was going on, and striving to make adjustments to my booking details where necessary.
The distance from the centre means much less traffic when travelling to and from the station or other sites - making the location very convenient.
The food and drinks by the roof terrace have a very wide selection, which is all delicious and comes with great service.
I would definitely stay again.
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Price per night from:AU$36