Sheraton Hotels in Xi＇an

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

The accommodation is located in the heart of Xi'an City Castle which is a transportation hub for sightseeing, and is located in the Zhonglou area, and is next to the Guluo and the entrance of the Hui Min Alley, which allows guests to view both the Zhonglou and the Guluo together. The Hui Min Alley, which is densely populated with restaurants and stores for food, is right next to it, and it is convenient to take the subway, taxi, and shuttle to the Terracotta Warriors and Horses, and the distance to the nearby city wall is not far. The accommodation is clean as expected of IBIS brand, and there is enough hot water pressure of shower and friendly staff. In particular, the garden on the 5th floor has a great view.

The hotel is located next to the Bell Tower, with a bus stop at the entrance of the alley. It is also close to the airport shuttle bus and has a 24-hour laundry room. Although it is small, it also has a dryer. We even went to see China's giant pandas, which was fantastic

The hotel was in a very good location. Just a walking distance to the muslim street. As we are muslim, it is easy to find halal food around the area. We were allocated with a good room that has a view of the Bell Tower. We also really grateful for the assistance by Ms Xiaolei at the front desk for making our check in smooth and our whole stay a pleasant one. The location is also easy to get around either by Didi or by subway. Overall we had a good experience and will not mind going again to the hotel in the future. And hopefully for the same room.

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!