Tui Blue Oceana Suites "Focussed Adults"

Nice hotel

My partner and I have just returned after a one week stay at oceana , we were there to celebrate his 50th birthday I was a bit worried when I found out the hotel wasn’t a TUI blue as it was when I booked it, I need not have worried , we were greeted by the hotel manager who was super friendly, we were given a welcome drink which was great as it was so hot, I had messaged the hotel to upgrade our room to a sea view , it was so worth it , the room was very spacious and clean and the view was incredible, the pool area was very chilled and the staff at the pool bar was very helpful and incredibly hard working , the guys in the lobby bar was amazing! Fantastic drinks they were very knowledgeable and great fun especially makrahm ( I’ve probably spelt his name totally wrong! ) the food in the main restaurant was very varied , something for everyone and the staff again were great! Last but not least the lady on reception was the nicest person! So friendly and always had a smile if I had any criticisms about this hotel it would be that the beach bar doesn’t open until June and the adult only area pool needs some attention, staff were organising what looked like a new outdoor restaurant or bar which would be fantastic! We had an amazing stay at oceana the beach pool and grounds are tended to do well , the jewel in its crown tho are it’s amazing staff team , we will definitely return to this hotel

Stayed here for a week, husband and wife, flew in from Manchester. We flew with tour operator Tui, transfer from airport to resort took around 45 minutes. On arrival we saw the grounds that looked lush and well maintained. Check in was fine, had to wait a while for the room to be ready as arrived at lunchtime, reception staff were pleasant and for us the most helpful on the resort (thank you!) Rooms Bed is massive, quite firm and spacious with our own walk in wardrobe (enough for my wife’s shoes). Has shower and bathtub. Safe located in room and hangers provided. Service Bar staff in general not great. Zaharan was quite good - chatty and usually friendly, and Whalit had ignored me whilst I waited at the bar when it was open - found this to be rude. My wife was not well and needed to get her some water. I had to ask for this and got pretty much a “no” response when I asked (not doing anything wrong). Trying to keep my cool I told Whalit that my wife was not well and he begrudgingly gave a water (no apologies at all). This is NOT 5 star service. Mohammed on the beach bar staff was very miserable as were other staff members, they need a lesson in customer service. One time I gave a tip for a barman and suddenly I’m “a friend”…. My wife of course got better service than me with all the male bar staff. Bar staff at the main indoor bar were ok though. Rooms Small fridge in room we were all inclusive and had lemonade cola orange fizz water and beer there. Not always replenished and when I asked for it to be so, a local gentleman who worked on reception told me that the service had finished without a real apology. Not 5 star standard I’m afraid! Rooms were cleaned to an ok standard. Not great, on 4 different occasions I had to ask for more shower gel / shampoo (and conditioner for the wife). Toilet paper was not always replenished which was annoying. Beach In general the beach was very clean. I spoke with a security guard who said in the summer sea **** is washed ashore. I’ve seen reviews that say the beach is dirty - I tell you it was not in mid September, sand is soft and hotel right on the beach. Was a bit of a storm on last day which brought up some seaweed but that’s not an issue. Pool area and grounds Nicely maintained. Pools are cold, plenty of sun loungers to choose from. Quite a lot of flies around when we went so be warned, a fly swagger would be a good thing to bring. All in all clean and tidy on the grounds. Food and drinks I was quite happy with the quality but wife did not think it was 5 star. Service staff at lunch and dinner were rushed / muddled and often missed things we had asked for. Tipped the same server from the previous evening when we got to dinner one evening and his service was not great had to find our own glasses and no real friendliness or goodbye when we left. Dinner is done in 2 sittings either 630-8 or 830-10pm and gents need to wear trousers. The orange juice is very nice, beer with all inclusive is local beer

Staff are unbelievably friendly and service excellent, too many to name but Sameh and Saleh at Reception couldn’t have been more helpful. Had an emergency at home and mobile signal was poor. Salah quickly arranged for me to call home from reception, saving me in excess of £1000 (bank fraud). Not a massive english cooked selection for breakfast but continental was good. Food is awesome, rooms slightly dated but good and facilities great. Recommend the hot stones massage in the Spa. We are here now but leave Friday 🥺

Staff are unbelievably friendly and service excellent, too many to name but Sameh at Reception couldn’t have been more helpful. Not a massive english cooked selection for breakfast but continental was good. Food is awesome, rooms slightly dated but good and facilities great. Recommend the hot stones massage in the Spa. We are here now but leave Friday 🥺

This has to be one of the easiest, stress free holidays ever, the resort is clean, well maintained and the staff will always go the the extra mile to help you. Salah on the desk with his team are so welcoming, attentive and friendly and you immediately feel settled from the moment you walk in. The bar staff are all great, sitting in the lobby round the bar listening to an amazingly talented gentleman on the piano was a highlight. The spa facilities are great and very cheap in comparison to the UK so would highly recommend!! Always sunbeds free and the watersports available are great and the beach has it's on bar so you can sit back relax and be served from your sunbed. Great all round experience and again would highly recommend!!