Huating Hotel (Yiwu Heart Branch) Reviews

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並坦率地分享您的真實體驗。對於此次未能達到您的預期，我們致以最誠摯的歉意。您反饋的問題我們已逐條梳理並落實整改，也希望藉此機會向您詳細説明處理情況。首先，關於酒店內異味問題，我們高度重視並立即展開排查。經核實，部分區域因通風不足及個別客人違規吸煙導致氣味殘留，我們已全面加強通風系統維護，增設空氣凈化設備，並在公共區域與客房內加大香薰覆蓋。針對潮濕問題，我們對建築牆體及管道進行了全面檢修，後續也將定期檢查，確保環境乾爽舒適。衞生方面，地毯污漬與浴室黴菌的出現，暴露出我們在清潔維護環節的嚴重疏漏。我們已對涉事區域地毯進行深度清潔，並計劃在近期全部更換；浴室黴菌已徹底清除，並對保潔團隊開展專項培訓，加強衞生間清潔流程的標準化管理，確保死角無遺漏。關於您提到的安全疑慮，酒店在公共區域（大堂、走廊、電梯等）均安裝有24小時監控設備。您在入住期間發現門鎖存在異常，我們深感抱歉，因未能及時察覺並解決問題是我們的失職。在收到您反饋後我們進行了檢查，發現是可以正常使用的，但可能因為使用的痕跡比較明顯，也為避免入住的客人產生不好的感覺。我們已對部分門鎖進行了換新。您提及的延遲退房服務能為您帶來便利，我們倍感欣慰，這也是我們希望傳遞的貼心關懷之一。您的反饋為我們敲響了警鐘，我們已將此次問題納入全員整改會議，從環境維護、到服務細節進行全面優化。若未來您願意再給我們一次機會，我們將為您安排專人跟進服務，全力彌補此次遺憾。衷心祝願您旅途順利，生活愉快！

Response from Property: 寶子🥰，收到你的表揚，前台小夥伴們歡呼雀躍。我們一直努力把服務做到最好，你的認可就是對我們最大的鼓勵。未來，我們會更加努力，給你營造一個温馨又有趣的酒店小天地🥳，盼着你常來！

Response from Property: 山野萬萬裏，餘生路漫漫。時光清淺處，一步一安然。親親非常感謝您能選擇我們華亭酒店（義烏火車站機場店）。自從開業以來，我們酒店都是以高標準要求自己，酒店位於丹溪北路500號，（近丹溪路和雪峯西路交叉口）交通便利，距義烏太古裏綠地朝陽門、義烏火車站、機場駕車十分鐘，距義烏之心駕車五分鐘左右，同時酒店所有客房均贈送雙份自助早餐，享免費自助洗衣服務，是家庭出遊，結伴同行以及差旅人士的優選，在房態空餘情況下，優先平台用户提前入住，並安排延遲退房至下午14點，親膚透氣床品讓您體驗家中的温暖，專利雙層隔音玻璃更是讓您美美的睡上一覺，您回來晚了也不用擔心，咱們有代客泊車的服務，入住期間可以不限次數不限時間的免費停車。您在入住期間有任何問題都可以聯繫我們酒店前台，不管多晚，前台都是24小時在線為您服務的。在沒有約定的未來，卻終有一天會不期而遇。就像一段前朝往事，一出經年的戲曲，一本古老的書。被五味雜陳的煙火浸染，被悲歡冷暖的世情沖洗，繁蕪中，依然有種地老天荒的安寧，也歡迎您的下次光臨，祝您順遂無虞，皆得所願。歲歲春無事，相逢總玉顏。朱顏相似，頭上花枝，歲歲年年。

Response from Property: 【🌸🌸乾淨衞生💜💜】【🌻🌻免費延遲退房至14點🌼🌼】【🌈🌈免費停車🅿🅿】每次相逢無論緣分如何短暫，都是累積的前緣。一直相信，人世間有一種相遇不是在路上，而是在心上。我用時光之筆，將最美的遇見寫在心間。感謝您的支持，願能與您再次相遇~

Response from Property: 山野萬萬裏，餘生路漫漫。時光清淺處，一步一安然。親親非常感謝您能選擇我們華亭酒店（義烏火車站機場店）。自從開業以來，我們酒店都是以高標準要求自己，酒店位於丹溪北路500號，（近丹溪路和雪峯西路交叉口）交通便利，距義烏太古裏綠地朝陽門、義烏火車站、機場駕車十分鐘，距義烏之心駕車五分鐘左右，同時酒店所有客房均贈送雙份自助早餐，享免費自助洗衣服務，是家庭出遊，結伴同行以及差旅人士的優選，在房態空餘情況下，優先平台用户提前入住，並安排延遲退房至下午14點，親膚透氣床品讓您體驗家中的温暖，專利雙層隔音玻璃更是讓您美美的睡上一覺，您回來晚了也不用擔心，入住期間可以不限次數不限時間的免費停車。您在入住期間有任何問題都可以聯繫我們酒店前台，不管多晚，前台都是24小時在線為您服務的。在沒有約定的未來，卻終有一天會不期而遇。就像一段前朝往事，一出經年的戲曲，一本古老的書。被五味雜陳的煙火浸染，被悲歡冷暖的世情沖洗，繁蕪中，依然有種地老天荒的安寧，也歡迎您的下次光臨，祝您順遂無虞，皆得所願。歲歲春無事，相逢總玉顏。朱顏相似，頭上花枝，歲歲年年。

Response from Property: 親親，非常感謝您的反饋，我們深知優質的住宿體驗對於每一位客人來説都至關重要。自從開業以來，我們酒店都是以高標準要求自己，部分客房智能操控，24小時服務，位於丹溪北路500號，（近丹溪路和雪峯西路交叉口）交通便利，距義烏太古裏綠地朝陽門、義烏火車站、機場駕車10分鐘，距義烏之心駕車5分鐘左右，同時酒店所有客房均贈送雙份自助早餐，享免費自助洗衣服務，是家庭出遊，結伴同行以及差旅人士的優選，在房態空餘情況下，優先平台用户提前入住，並安排延遲退房至下午14點，親膚透氣床品讓您體驗家中的温暖，專利雙層隔音玻璃更是讓您美美的睡上一覺，您回來晚了也不用擔心，咱們有代客泊車的服務，入住期間可以不限次數不限時間的免費停車。在收到您的留言後，我們已對當天的情況進行核實，目前已對阿姨進行了開會培訓，要求阿姨每次打掃完衞生後都要拍視頻發羣裏檢查也是重點培訓小細節衞生，管理層對此房間嚴格複核確保房間乾淨整潔無異味後方可再售賣。很遺憾讓您在入住期間產生不愉快，如果您在入住期間有任何問題都可以聯繫我們酒店前台，不管多晚，前台都是24小時在線為您服務的。在沒有約定的未來，卻終有一天會不期而遇。就像一段前朝往事，一出經年的戲曲，一本古老的書。被五味雜陳的煙火浸染，被悲歡冷暖的世情沖洗，繁蕪中，依然有種地老天荒的安寧，也歡迎您的下次光臨，祝您順遂無虞，皆得所願。淺予深深，長樂未央。歡愉且勝意，萬事皆可期。

Response from Property: Hello, dear guest! We are very sorry that we were unable to provide you with a 100% satisfactory stay experience. We have reflected deeply on this and have made serious rectifications. First of all, regarding the incorrect information about charging piles on Ctrip, this is a serious mistake on our part. The background information was filled in incorrectly, and we are extremely guilty. At present, we have deleted the erroneous information about charging piles on Ctrip. Secondly, we immediately convened a special meeting of the Housekeeping Department to address these issues in the room. The Engineering Department has conducted a comprehensive inspection of door frames, wall coverings and sockets, and repaired and replaced damaged parts; the Housekeeping Department has also strengthened the hygiene inspection process, and a detailed "cross-check" is carried out before each room is occupied to ensure that toilet paper is fully equipped and bathrobes are clean and tidy. In response to the problem of TV remote controls, all devices have been replaced with new ones, and all guest room electrical equipment has been thoroughly inspected to ensure normal use. Finally, regarding the breakfast issue, the hotel breakfast is pretty good, and many guests said they liked it very much. Since the hotel breakfast is served for a limited time, I don’t know what time you went to eat. You can come earlier next time! We are fully aware that service quality is the lifeline of a hotel, and this mistake has made us reflect deeply. We look forward to serving you again and regaining your trust with practical actions.

Response from Property: Hello, dear guest! We feel extremely guilty about the hygiene issues you mentioned and sincerely apologize to you. Hygiene is the foundation of hotel services and it is also the aspect we have always focused on. It is really not right that we failed to meet your expectations this time. After receiving your feedback, we immediately convened a special meeting for all housekeeping staff to conduct a comprehensive review and in-depth training on hygiene and cleaning standards and procedures. We have reviewed each step from room cleaning and item disinfection to detailed inspection, and required employees to strictly follow high standards to prevent such problems from happening again. In order to ensure the improvement of subsequent service quality, we have not only strengthened daily supervision and inspection, but also established a more stringent assessment mechanism, and will take serious measures for non-compliance. At the same time, we are also actively exploring the introduction of more advanced cleaning tools and technologies, striving to create a cleaner and more comfortable living environment for our guests. We are fully aware that a bad experience may cause you to doubt us, and we hope that you can give us another chance and let us prove our determination and efforts to improve with practical actions. If you need to stay here next time, please feel free to contact us. We will provide you with more considerate and thoughtful service to make up for this regret. Thank you again for your feedback, we look forward to seeing you again and wish you a happy life!

Response from Property: The mountains and fields are thousands of miles away, and the road to the rest of life is long. Time is clear and shallow, one step at a time is peaceful. Thank you very much for choosing our Huating Hotel (Yiwu Railway Station Airport Branch). Since its opening, our hotel has set high standards for itself. The hotel is located at No. 500 Danxi North Road (near the intersection of Danxi Road and Xuefeng West Road) with convenient transportation. It is a short distance from Yiwu Taikoo Li Greenland Chaoyang Gate and Yiwu Railway Station. , a ten-minute drive from the airport, and about a five-minute drive from the heart of Yiwu. At the same time, all hotel rooms come with double buffet breakfasts and free self-service laundry services. It is the first choice for family travel, companions and business travelers. When the room is available, Priority platform users will be given priority to check in early and arrange late check-out until 14:00 pm. The skin-friendly and breathable bedding allows you to experience the warmth of home. The patented double-layer soundproof glass allows you to have a good sleep. You are late. Don’t worry, we have valet parking service, and you can park for free for unlimited times and for any time during your stay. If you have any questions during your stay, you can contact our hotel's front desk. No matter how late it is, the front desk is online to serve you 24 hours a day. In the future where there is no agreement, one day we will meet unexpectedly. It's like a past event, a time-honored opera, or an ancient book. Infused with the mixed flavors of fireworks, washed away by the joys and sorrows of the world, there is still the tranquility of farming in the chaos. We also welcome you to visit us next time. I wish you all the best and everything you wish for. There is nothing wrong in spring every year, and the beauty is always beautiful when we meet. The beauty is similar, with flowers and branches on the head, year after year.

Response from Property: Hello, dear guest! Welcome to Huating Hotel (Yiwu Zhixin Branch). I'm sorry to have brought you a bad check-in experience. Regarding the changed bed sheets, the staff may have temporarily neglected to put them in place when they were busy. We will immediately retrain all employees to emphasize the correct placement of items, and strengthen daily supervision and inspection to ensure that similar situations will not happen again. It is true that we did not do a good job in sanitation and maintenance in the corridor. The cleaning staff did not find it in time during the cleaning process or did not clean it thoroughly. We will improve the working standards of our cleaning staff and increase the frequency of inspections of public areas such as corridors. Once problems are discovered, we will deal with them immediately to ensure a clean environment for you and other guests. We know that a bad experience may greatly dampen your impression of our hotel, but please believe that we have the determination and ability to improve. We will strengthen the training of employees to qualitatively improve their service awareness and customer experience. Thank you again for your feedback. Your opinion is very important to us. We look forward to your next visit, which will give us the opportunity to provide you with better services and make up for this shortcoming. May your life be picturesque, full of sunshine and warmth, and look forward to seeing you next time~

Response from Property: Hello, dear friends! Thank you very much for choosing to stay in our hotel and we sincerely apologize for the unpleasant experience during your stay. We are fully aware that we failed to meet your expectations this time and have caused you a lot of trouble. For sound insulation issues, we will arrange professionals to conduct a comprehensive inspection of the room and take effective measures to improve it as soon as possible. We will also strengthen employee training in terms of front desk service attitude, enhance service awareness, and ensure that every employee can treat every guest warmly and sincerely. We clean the hotel for each guest after each stay. After the auntie finishes cleaning the room, she will take a video and send it to the group for inspection. If you find any hygiene problems during your stay, you can inform us in time and we will ask the auntie to clean it again. We will also immediately strengthen the management of room cleaning and conduct more rigorous inspections on each room. We have been committed to providing guests with a quality accommodation experience. Your feedback is very important to us and is the driving force for our continuous improvement and enhancement. We hope you will have the opportunity to visit us again in the future, and we will definitely give you a completely different experience. Thank you again for your understanding and support! I wish you a happy life and all the best!

Response from Property: The mountains and fields are thousands of miles away, and the road to the rest of life is long. Time is clear and shallow, one step at a time is peaceful. Thank you very much for choosing our Huating Hotel (Yiwu Railway Station Airport Branch). Since its opening, our hotel has set high standards for itself. The hotel is located at No. 500 Danxi North Road (near the intersection of Danxi Road and Xuefeng West Road) with convenient transportation. It is a short distance from Yiwu Taikoo Li Greenland Chaoyang Gate and Yiwu Railway Station. , a ten-minute drive from the airport, and about a five-minute drive from the heart of Yiwu. At the same time, all hotel rooms come with double buffet breakfasts and free self-service laundry services. It is the first choice for family travel, companions and business travelers. When the room is available, Priority platform users will be given priority to check in early and arrange late check-out until 14:00 pm. The skin-friendly and breathable bedding allows you to experience the warmth of home. The patented double-layer soundproof glass allows you to have a good sleep. You are late. Don’t worry, we have valet parking service, and you can park for free for unlimited times and for any time during your stay. If you have any questions during your stay, you can contact our hotel's front desk. No matter how late it is, the front desk is online to serve you 24 hours a day. In the future where there is no agreement, one day we will meet unexpectedly. It's like a past event, a time-honored opera, or an ancient book. Infused with the mixed flavors of fireworks, washed away by the joys and sorrows of the world, there is still the tranquility of farming in the chaos. We also welcome you to visit us next time. I wish you all the best and everything you wish for. There is nothing wrong in spring every year, and the beauty is always beautiful when we meet. The beauty is similar, with flowers and branches on the head, year after year.

Response from Property: Dear guest: Hello! First of all, I'm very sorry for bringing you such an unpleasant stay experience. We are deeply sorry for the issues you mentioned. Regarding the odor in the bathroom, we will immediately arrange for professionals to conduct inspection and repairs to find out the source of the problem and solve it completely to ensure that this kind of situation will not happen again. If there is a problem of poor air conditioning cooling, we will arrange for technicians to conduct a comprehensive inspection and maintenance of the air conditioning system to restore its normal cooling effect as soon as possible. For rooms that seem to be very wet just after cleaning, we will strengthen the training and management of cleaning staff, improve cleaning quality and efficiency, and ensure that the room is in a dry and comfortable state when guests check in. We will seriously criticize and deal with the relevant staff, and strengthen the inspection process for room cleaning to prevent this kind of phenomenon from happening again. We are fully aware that this shortcoming has caused trouble to you, and we are very grateful that you pointed out these problems, which will spur us to continuously improve and enhance service quality. To express our apology, we are willing to provide you with certain compensation or discounts. We hope that you can give us a chance to improve and come again to experience our services.

Response from Property: The mountains and fields are thousands of miles away, and the road to the rest of life is long. Time is clear and shallow, one step at a time is peaceful. Thank you very much for choosing our Huating Hotel (Yiwu Railway Station Airport Branch). Since its opening, our hotel has set high standards for itself. The hotel is located at No. 500 Danxi North Road (near the intersection of Danxi Road and Xuefeng West Road) with convenient transportation. It is a short distance from Yiwu Taikoo Li Greenland Chaoyang Gate and Yiwu Railway Station. , a ten-minute drive from the airport, and about a five-minute drive from the heart of Yiwu. At the same time, all hotel rooms come with double buffet breakfasts and free self-service laundry services. It is the first choice for family travel, companions and business travelers. When the room is available, Priority platform users will be given priority to check in early and arrange late check-out until 14:00 pm. The skin-friendly and breathable bedding allows you to experience the warmth of home. The patented double-layer soundproof glass allows you to have a good sleep. You are late. Don’t worry, we have valet parking service, and you can park for free for unlimited times and for any time during your stay. If you have any questions during your stay, you can contact our hotel's front desk. No matter how late it is, the front desk is online to serve you 24 hours a day. In the future where there is no agreement, one day we will meet unexpectedly. It's like a past event, a time-honored opera, or an ancient book. Infused with the mixed flavors of fireworks, washed away by the joys and sorrows of the world, there is still the tranquility of farming in the chaos. We also welcome you to visit us next time. I wish you all the best and everything you wish for. There is nothing wrong in spring every year, and the beauty is always beautiful when we meet. The beauty is similar, with flowers and branches on the head, year after year.