Atour Hotel (Yongkang South High-speed Railway Station International Convention and Exhibition) Reviews

Response from Property: [Welcome Fruit & Mini-Refrigerator] Dear Guest: Thank you for your review! Our hotel advocates "attentive service" and we are constantly exploring ways to provide you with a more satisfying and comfortable resting environment! Your satisfaction is our pursuit! We look forward to your next visit. Yaduo Hotel is located near Yongkang South Railway Station and Paris Commercial Street, in a bustling commercial area. It's a 10-minute drive from Yongkang South Railway Station, 7 minutes from the Convention and Exhibition Center, 10 minutes from Baolong Plaza, 10 minutes from Wanda Plaza, and 10 minutes from the pedestrian street. Providing every guest with a comfortable, tranquil, warm, and simple accommodation space is the lifestyle we strive to create for you. We look forward to your frequent visits and welcoming you home!

Response from Property: （歡迎水果、小冰箱）尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦

Response from Property: Dear Guest,We are truly sorry for the extremely unpleasant experience you had during your stay. We feel deeply愧疚 and remorseful for failing to meet your expectations.Regarding the issues you mentioned—such as the discrepancy in the hotel brand, the room not matching your booking requirements (being near the elevator and having odors), the problems that persisted even after changing rooms, and the inconvenience with the surrounding access—we have recorded each one and reported them to management. We will immediately conduct a comprehensive investigation, handle the relevant issues seriously, and resolutely prevent similar situations from happening again.In particular, we are fully aware of how severe the impact of the oversight in managing non-smoking rooms is on non-smoking guests. We will immediately optimize the room labeling and inspection processes, clearly distinguish and strictly ensure the environmental quality of non-smoking rooms.Your willingness to take the time to feedback these issues is a motivation for us to improve our services. We know that no apology can make up for your dissatisfaction at this moment, but we still sincerely hope to have the opportunity to make up for it—if you are willing to give us another chance, we will arrange your stay with the highest standards and make every effort to ensure you have a comfortable experience. We apologize again for the trouble caused and look forward to the opportunity to regain your trust.

Response from Property: To Our Dearest International Guest,Hello! When we received your feedback stating that you "would not stay with us again," our entire team felt deeply guilty and regretful. You traveled across mountains and seas to visit this city, and you deserved to start your journey with anticipation. However, due to our inadequate language services, you had to rely repeatedly on your phone for translation during check-in and inquiries. This inconvenience and awkwardness are entirely our fault in service, and we must offer you our sincere apology.We fully understand that smooth communication is the foundation of a reassuring stay, especially for guests coming from afar. As a local hotel, we have always focused on enhancing core experiences like room comfort and service details, but we overlooked the language needs of international guests. You mentioned "having to use your phone for communication the whole time"—we can clearly imagine the awkwardness and hassle of switching translation apps repeatedly and worrying about inaccurate expressions. This gap stems from our lack of service capability, and we take full responsibility for it.Your feedback, though critical, is a precious reminder. It made us realize that service has no "star rating distinction"—only "differences in dedication." Even if we are not a five-star hotel, we should do our best to remove experience barriers for every guest, especially friends like you who travel from afar.Though this experience disappointed you, we sincerely hope for a chance to make amends. If you ever return to this city in the future, we earnestly ask for another opportunity. By then, our front desk staff may not yet converse fluently in English, but they will surely greet you with more thoughtful preparation and warmer attitudes, letting you feel our progress.Once again, we apologize for this oversight and sincerely thank you for your honest feedback. May you be treated gently wherever you are, and may your journeys always be filled with sunshine!

Response from Property: 歡迎水果、小冰箱】尊敬的賓客：您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了 在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任， 能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務 的機會！ 雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦。

Response from Property: Thank you so much for your kind words! We are overjoyed to hear that you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Response from Property: 【免費現磨咖啡、下午茶】）尊敬的賓客：您好！感謝您對雅朵酒店的大力支持，您的滿意就是酒店前進的動力，無需贅言，常來就好咯！祝：工作順利，天天好心情O（∩_∩）O~雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦。

Response from Property: 【免費接送高鐵南站】Thank you very much for your good comments and glad to have a good time for your trip. Welcome to our hotel next time!尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受。雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式。酒店含中西式早餐30+品種並根據季節不斷進行更新，併為顧客提供代洗衣服務，期待您的再次光臨！

Response from Property: Distinguished Guests: Hello! Thank you for your full marks, your support and encouragement, is our greatest driving force forward. Yado, the hotel to continue to create a warm and comfortable living environment for guests and efforts to the highest cost-effective to meet the different guests, guests' requirements. Yado hotel looks forward to your visit again! Yado Hotel is located in the busy business circle near Yongkang South Station, Paris shopping street. It is 10 minutes' drive from Yongkang South Station, 7 minutes' drive from convention center, 10 minutes' drive from Baolong Square, 10 minutes' drive from Wanda Square, pedestrian Street 10 minutes. To provide each guest with comfortable, quiet, warm, simple living space is our hotel dedicated to you to create a way of life, we look forward to your frequent visit, waiting for you to go home~

Response from Property: Distinguished Guests: Hello! Thank you very much for your support and recognition of all aspects of the hotel, we do everything for each guest to bring a different holiday experience, see your satisfaction and affirmation, we are really very touched, we will continue our efforts to be ready for your return any time. The hotel is located near the Yongkang South railway station, near the Paris shopping street, in the busy business circle. It is 10 minutes' drive from the Yongkang South railway station, 7 minutes' drive from the Convention and Exhibition Centre, 10 minutes' drive from the Baulong Square, and 10 minutes' drive from the Wanda Square, pedestrian Street 10 minutes.

Response from Property: 免費代客泊車、洗衣服務】尊敬的賓客：您好！感謝您選擇雅朵酒店，再多的廣告，不如大家的口口相傳，我們向 來重視口碑宣傳，更加重視每一個客人的切身感受，衹要您來到酒店，就是我們的貴客， 我們願意盡最大的努力，讓您的永康之旅變得輕鬆愉快順心，期待您的再次光臨，感受 我們不一樣的風采。祝：一切順利 雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦 回覆員工 雅朵酒店（永康高鐵南站巴黎商街店）

Response from Property: 歡迎水果、小冰箱】尊敬的賓客：您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了 在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任， 能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務 的機會！ 雅朵酒店在永康南站，巴黎商街附近，位於繁華的商業圈，開車距離永康南站10分鐘，會展中心7分鐘，寶龍廣場10分鐘，萬達廣場10分鐘，步行街10分鐘。為每一位客人提供舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦。

Response from Property: [Welcome Fruit & Mini-Refrigerator] Dear Guest: Thank you for your review! Our hotel advocates "attentive service," and we are constantly exploring opportunities to provide you with better service and a more comfortable and satisfying rest environment! Your satisfaction is our pursuit! We look forward to your next visit. Yaduo Hotel is located near Yongkang South Railway Station and Paris Commercial Street, in a bustling commercial area. It's a 10-minute drive from Yongkang South Railway Station, 7 minutes from the Convention and Exhibition Center, 10 minutes from Baolong Plaza, 10 minutes from Wanda Plaza, and 10 minutes from the pedestrian street. Providing every guest with a comfortable, tranquil, warm, and simple accommodation space is the lifestyle we strive to create for you. We look forward to your frequent visits and welcoming you home!

Response from Property: Dear valued customer, We are deeply sorry to receive your feedback. As a loyal customer who has supported us for so long, it is our greatest fault that you encountered so many problems after returning for your stay after six months. We sincerely apologize for disappointing you! Regarding your concerns about the cold receptionist, the unpleasant odor in the elevator, and the mediocre room experience, we have immediately arranged for dedicated personnel to address them: the front desk has immediately conducted a service review and etiquette enhancement training, requiring all staff to be enthusiastic, proactive, patient, and attentive; the cleaning team has thoroughly cleaned, disinfected, and deodorized the elevator area and all public areas on the floor, and will conduct regular inspections and maintenance; the housekeeping department has simultaneously checked the room details and made improvements. We know that an apology alone cannot make up for your disappointment. Only by earnestly rectifying each problem and taking concrete actions to make up for our shortcomings can we truly address your concerns. We sincerely apologize again for our oversight and negligence. Thank you for your understanding and feedback. We hope to have the opportunity to serve you again and regain your trust. We wish you all the best!