Radisson Blu Zhengzhou

The breakfast is great, the barbecue is especially great 👍🏻, it is worth recommending, the most artistic barbecue in Zhengzhou, the yard is particularly good, the vegetables are really good, the service is very good, I won't mention the name if I don't want to praise it, anyway, the handsome guy and beautiful girl provide very good service, thank you, thank you, come again next time

The room was upgraded for free. The room I booked did not include breakfast, but breakfast and afternoon tea in the lounge were also provided. I was quite satisfied with my stay. If I come here now, there is a barbecue in the outdoor garden, which is a good choice.

Some of the problems mentioned in the previous evaluation quickly attracted the attention of the hotel management. The hotel duty manager Echo contacted me and provided corresponding solutions one by one. First of all, his attitude was very good, empathetic and patient, and then very efficient. If I come to Zhengzhou again in the future, I will be very interested in staying in the hotel again. So the conclusion is that the most important and first thing in the service industry is service quality. At the same time, it is recommended that the management understand and learn the SERVQUAL model, which is a tool for measuring service quality. It is an internationally common model with five dimensions: tangibility, reliability, response speed, trust and empathy. Because not every customer complaint has a capable manager who can turn the tide, it is also necessary to improve service quality from these aspects and improve customer satisfaction. I wish the hotel better and better and prosperous business!

Radisson Hotel was once a landmark building in Wulin Square, Hangzhou. Later, it was changed to Radisson due to translation issues. I have always had some feelings for this brand because it is close to my parents' residence and I have stayed here several times when I came to Zhengzhou; but the service is much worse than before, and the quality of the hotel's toiletries is too poor (the toothbrush is very cheap and sheds hair, not as good as a fast hotel). I feel that this place mainly receives conference tour groups, so the personal customer service is not that good; I was too lazy to write a review and didn't want to give a bad review, but some of the words and practices of the front desk just now finally angered me; 1. At nearly 12 o'clock on the evening of May 5, no one answered the front desk phone, called the hotel phone several times with the internal line, and called the hotel phone with the mobile phone (it was not the line failure that the hotel front desk evaded, the line was not faulty, the phone sound was normal, but no one answered), and later I was more serious, and the internal line call was connected; if other customers encounter emergency incidents, the hotel does not respond in time, the consequences are unimaginable. I hope that the hotel staff will increase their sense of responsibility and at least answer the phone; 2. I placed an order with Ctrip. Because I went to Shaolin Temple in the middle and was not sure about the exact return time, I stayed for three days and actually placed three orders. Each order from Ctrip showed that the room could be checked out at 14:00, the room type could be upgraded, and fruits were given as gifts. Only the second night was the fruit delivered on time, and the quality of the fruit was not very good. The oranges looked like they had been stored for a long time. I consulted the front desk on May 8 and they replied that it had been delivered once, but not since then. However, my three orders showed that the room type was upgraded every day, the check-out could be extended to 14:00 every day, and fruits were given as gifts every day. It was obvious that it was not friendly to Ctrip users. 3. There was a water leak in the corridor on the 6th floor of the hotel. There was a basin on the ground. It was dripping from the night of May 5 to now May 8. Wouldn’t the hotel consider repairing it? 4. The cleaning was not clean, and the water stains on the stainless steel were always clearly visible. I just thought that everyone was bound to miss something, and I didn't want to have a conflict with the hotel, so I didn't mention it to the front desk. It has been so dirty these days, and I feel that the rating is not consistent with the actual situation; 5. A male customer service at the front desk had a good attitude and efficient communication. To express his apology, he opened some other hotel services for me on May 6, so I didn't want to give a bad review, but I was very dissatisfied with what I encountered this morning, so I still wrote this bad review; I went to the front desk to confirm my card rights Is the limit until 14:00? The front desk said it was until 12:00, but the hotel could extend it to 14:00. I think it would be better to be honest. It was originally a value-added service provided by the Ctrip platform. Your hotel does not need to pretend to be a good person. Just tell the truth. 6. Moreover, the service staff did not pay attention to the information mentioned by the customer. I had already said that I wanted to rest, but they still called me to wake me up on purpose (the ringtone of the phone in the room was too loud, I suggest you turn it down), which made me very angry. I am really sorry for your service if I don’t write this bad review for you!

Let's say we booked a parent-child room for 699 during the May Day holiday. The room is big, the hotel is in a good location, and there are plenty of parking spaces, but! There is a door in the parent-child room that can't be opened. I called the front desk, and the front desk clerk was very surprised and asked: Is there a door in the room that can't be opened? After getting a positive answer, it was obvious that the front desk didn't know about it and asked the room service staff to help check it out. After a while, a cleaning lady knocked on the door. Before I could say anything, she said: That's the room where we put our sundries. The door can't be opened, and there is no key. ***, so you put sundries in the guest's room? There is no key yet, how do you put sundries without a key? Do you treat the guests as **? ? ? ? That should obviously be the secondary bathroom! Because the room is big and it is a parent-child room, there is a secondary bathroom reserved for children! ! ! You just locked the door and didn't let people use it just to save the sanitation of one bathroom! At night, I have to go to the main bathroom in the outer room to go to the toilet! ! ! ! ! It's called a five-star restaurant, but the way they eat is too ugly!!! Not worthy of the position