Pros:
Great location.
Comfortable mattresses
Spacious room.
Industrial modern decor
Friendly staff
Nice common areas at lobby
Luggage room
Free upgrade nice gesture
Cons:
Tv monitor, no channels.
The best thing is its location. It's very close to the train station and the Flex Bus stops. While other places are considered dirty and dangerous by their proximity to the train station, Antwerp is the opposite – clean and safe. I never go out at night, though. The lobby is beautiful and impressive. Check-in was quick. The staff tries to speak your language with the help of a translator. My first room was a standard one on the second floor. But the minibar and safe didn't work. I was moved to another room on the fifth floor. It was cold, but I tolerated it overnight. I reported the problem to reception, and the maid turned on the heating. The heating is a built-in split-system unit. The vent is in the wall above the desk. If you sit at the desk, the draft hits your shoulders; if you lie in bed, the draft hits your head and there's no escape. Of course, I understand that this is individual, but I really feel the draft. The room is an unusual shape, with a bypass corridor around the toilet. Because of this, the room's usable size is reduced. The minibar/fridge is tiny, with almost no storage space. Guests are expected to dine in the restaurants, but this isn't ideal for everyone for various reasons. Minibar items are, of course, a paid service. Slippers, a robe, toothpaste, a toothbrush, and body lotion are not provided. The room includes two thin glasses (for some reason, only one glass in a double room), and paper cups for tea and coffee. There's a coffee machine. You get two capsules free on the first day. If you want more, they'll cost 2.50 each. Water is available for a fee, at 6 euros per liter. However, there is a Bible in the desk drawer. There's no overhead light in the room. The light is so intimate and ”Moroccan” that it's impossible to read or write. On the plus side, there are copies of abstract paintings that complement the decor. The deposit you pay upon check-in is not fully refundable. A city tax of 6 euros per day is deducted from the price. There's a pool, sauna, and fitness center for 7 euros per day. Very good. All reception staff are always happy to help.
Overall, the stay was still smooth and the room had a comfortable feel, but there were a couple of things that stood out. The space itself was pleasant and easy to settle into, and most of the basics were in place. However, there was no power outlet by the bedside, which made charging devices a bit inconvenient. The bigger issue was the bed—not cleaned as it should have been, with the previous guest’s bedsheet still left on, which took away from the otherwise good experience. Everything else in the room worked fine, and the service was steady and polite, but those two points definitely left a mark on the stay.
Only 5m from the station to this excellent room with up-to-date facility around. You can change light color of the room into several ways, which really help us reduce jet lag. Receptionists are helpful and friendly which allows us to check in sooner. Besides, croissant, hot milk and cookies are available everyday and it free!
Hotel was fine, room was small but modern enough. My room wasn’t cleaned or serviced one day, which was disappointing. When I alerted reception they didn’t seem to consider it too big a deal. Some kind of acknowledgment would have been nice. Not great location if you wanted to head into the city, was a few bars and restaurants within walking distance. If I were back in Antwerp I’d likely look at alternatives but as a last resort it’s not that bad a hotel to stay in for business travel.
Stayed at this hotel for Tomorrowland festival. A great location smack in the middle of the different cities which are easily accessible by public transport (although some locations might take 1-2h travelling time). Twin room was a little small for two man but it was still a relatively comfortable stay. Free coffee and tea at the lobby was great. Do note that for sustainability, aircon automatically shuts down at noon and you have to manually on it back if you’re intending to sleep in late or chill around in your hotel room.
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
Review:
My stay at this hotel was unfortunately not without issues. Upon arrival, there was an apparent payment error, requiring me to pay again on the spot, meaning I was charged twice. Thankfully, this was corrected the next day, but it was an unnecessary inconvenience. Additionally, the breakfast was disappointing, and our double room was only provided with one set of towels. The room itself was fine, but these shortcomings made the overall experience less enjoyable.
The hotel is in a very convenient location, and you can go anywhere without taking a car or walking.
The service was very good. The concierge helped me book restaurants, spas and consult the surrounding environment, which was very helpful.
Although the food in their restaurant is a bit expensive, it is very delicious. If you fail to make a reservation at the Michelin restaurants nearby, you can still give it a try without drinking too much wine.
The room is very good, quiet and clean, with low-key luxury, the bedding is very comfortable, the bathroom has a bathtub, and the sofa bed in the living room on the loft was replaced with another bed, which is a bit harder, but you can also have your own space. Both spaces are high and very comfortable.
Great
81 reviews
9.3/10
Price from
PHP 27,686
per night
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8.7/10
Very Good
GGuest UserCheck-in was very quick and efficient.
Room was very classy, beautiful and well appointed.
Very happy that i was there.
11868882****This place is conveniently located near Antwerp Central Station, which is super handy if you have a lot of luggage. You don't have to drag your suitcases around to different hotels; I stayed for three consecutive nights and could easily take the train to visit Ghent, Bruges, and other attractions. The breakfast spread was varied and plentiful, and there are tons of dining options nearby, especially a concentration of Asian restaurants. Compared to similar hotels, the value for money here is quite high.
GGuest UserClean rooms and very close to city center. It’s a pity the parking was linited so we weren’t able to avail it but the staaf give few suggestions on nearby parking
LLouis JoeOverall, the stay was still smooth and the room had a comfortable feel, but there were a couple of things that stood out. The space itself was pleasant and easy to settle into, and most of the basics were in place. However, there was no power outlet by the bedside, which made charging devices a bit inconvenient. The bigger issue was the bed—not cleaned as it should have been, with the previous guest’s bedsheet still left on, which took away from the otherwise good experience. Everything else in the room worked fine, and the service was steady and polite, but those two points definitely left a mark on the stay.
GGuest UserWij verbleven 2 nachten in een kamertype: studio. We kwamen vroeger aan dan de voorziene check-in tijd maar werden zeer vriendelijk ontvangen. We konden ons omkleden en de bagage werd veilig bewaard aan de receptie (en nadien door een medewerker naar de kamer gebracht). Via een persoonlijke SMS werden we op de hoogte gebracht wanneer de kamer klaar was. Aangezien we toen niet meer in het hotel waren werd de code en procedure duidelijk uitgelegd om later vlot in te checken via huisnummer 115. De studio was ruim en voorzien van alles zoals voorgesteld tijdens de reservatie. Voor de rokers is er een ruime aparte 'patio'. Hier kan je rustig roken en je eigen drankje consumeren zonder de 'niet-rokers' te storen. Zowel in de kamer, kitchenette en badkamer was de hygiëne prima. Op de gang is er tevens een automaat met enkele drankjes, snoep, chips, tandenborstel,... voorzien. Dit hotel voldeed ruimschoots aan alle verwachtingen van een 3-sterren product. Het uitchecken verliep vlot en wederom hartelijk en vriendelijk. In de kamer was het geluid van de straat wel hoorbaar maar dat wisten we op voorhand gezien de ligging van het hotel (bij een volgende reservatie vragen we misschien een kamer aan de binnenzijde). Een hotelkamer in het echte centrum van de stad heeft dan weer andere geluiden. Het hotel is bijzonder gemakkelijk bereikbaar vanaf het centraal (trein)station en op 20 minuten te voet ben je in hartje Antwerpen. Bij een volgende uitstap naar Antwerpen zal onze keuze snel gemaakt zijn en kiezen we voor Arass Hôtel & Business Flats.
GGuest UserOnly 5m from the station to this excellent room with up-to-date facility around. You can change light color of the room into several ways, which really help us reduce jet lag. Receptionists are helpful and friendly which allows us to check in sooner. Besides, croissant, hot milk and cookies are available everyday and it free!
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
SShuwenThe location of this hotel is excellent, just a short walk from the train station. I didn’t bring an adapter, but the front desk kindly lent me one. Everything was great during my stay
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