The hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.
Hotel was fine, room was small but modern enough. My room wasn’t cleaned or serviced one day, which was disappointing. When I alerted reception they didn’t seem to consider it too big a deal. Some kind of acknowledgment would have been nice. Not great location if you wanted to head into the city, was a few bars and restaurants within walking distance. If I were back in Antwerp I’d likely look at alternatives but as a last resort it’s not that bad a hotel to stay in for business travel.
Overall our expectations were exceeded, we have been traveling for almost 90 days and this has been the best hotel we have stayed. The room was clean and well appointed. The location is a short walk from the central train station through a safe neighborhood. The staff was friendly and quick to make any request happen. The staff appears to care for the hotel and customers as if they had a true interest in the outcome of everyone who passed through their doors. Thanks again for the excellent stay.
The hotel's location is good for muslim travelers because it is near from a masjid, halal restaurants and asia marts. The hotel is really dirty with the fridge and drinking utensils poorly cleaned, floor and furnitures filled with dusts, hairs on the bed and towels and some cobwebs probably unseen because of the room's poor lighting. I did not complain because of the price and the location but I would not likely come back
very nice layout. lots of room in the lobby to play games or read or relax. room had a desk, small fridge and lots of room to hang clothes and spread out. it's located right across the street from the Antwerp Central train station and within a block of shops and restaurants. staff friendly and helpful. and, yes, i did climb the stairs rather than take the elevator (sometimes). we were on the 11th floor, so it was no small feat.
The location and cleanliness are perfect, so it was easy to find restaurants and cafe. It was close to the station, and the hotel has huge space to work. We worked until our train. Thee size of the room is also enough for 2 people with that price. But it was quite simple, so there was no amenities.
Super good! I was a little worried after reading the reviews, but the service and facilities are super good, and the location is even more convenient. It is in the most prosperous area in the city center and only a few steps to momu
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
GGuest UserOverall our expectations were exceeded, we have been traveling for almost 90 days and this has been the best hotel we have stayed. The room was clean and well appointed. The location is a short walk from the central train station through a safe neighborhood. The staff was friendly and quick to make any request happen. The staff appears to care for the hotel and customers as if they had a true interest in the outcome of everyone who passed through their doors. Thanks again for the excellent stay.
FFatamtamThe hotel's location is good for muslim travelers because it is near from a masjid, halal restaurants and asia marts. The hotel is really dirty with the fridge and drinking utensils poorly cleaned, floor and furnitures filled with dusts, hairs on the bed and towels and some cobwebs probably unseen because of the room's poor lighting. I did not complain because of the price and the location but I would not likely come back
GGuest UserWij verbleven 2 nachten in een kamertype: studio. We kwamen vroeger aan dan de voorziene check-in tijd maar werden zeer vriendelijk ontvangen. We konden ons omkleden en de bagage werd veilig bewaard aan de receptie (en nadien door een medewerker naar de kamer gebracht). Via een persoonlijke SMS werden we op de hoogte gebracht wanneer de kamer klaar was. Aangezien we toen niet meer in het hotel waren werd de code en procedure duidelijk uitgelegd om later vlot in te checken via huisnummer 115. De studio was ruim en voorzien van alles zoals voorgesteld tijdens de reservatie. Voor de rokers is er een ruime aparte 'patio'. Hier kan je rustig roken en je eigen drankje consumeren zonder de 'niet-rokers' te storen. Zowel in de kamer, kitchenette en badkamer was de hygiëne prima. Op de gang is er tevens een automaat met enkele drankjes, snoep, chips, tandenborstel,... voorzien. Dit hotel voldeed ruimschoots aan alle verwachtingen van een 3-sterren product. Het uitchecken verliep vlot en wederom hartelijk en vriendelijk. In de kamer was het geluid van de straat wel hoorbaar maar dat wisten we op voorhand gezien de ligging van het hotel (bij een volgende reservatie vragen we misschien een kamer aan de binnenzijde). Een hotelkamer in het echte centrum van de stad heeft dan weer andere geluiden. Het hotel is bijzonder gemakkelijk bereikbaar vanaf het centraal (trein)station en op 20 minuten te voet ben je in hartje Antwerpen. Bij een volgende uitstap naar Antwerpen zal onze keuze snel gemaakt zijn en kiezen we voor Arass Hôtel & Business Flats.
GGuest Uservery nice layout. lots of room in the lobby to play games or read or relax. room had a desk, small fridge and lots of room to hang clothes and spread out. it's located right across the street from the Antwerp Central train station and within a block of shops and restaurants. staff friendly and helpful. and, yes, i did climb the stairs rather than take the elevator (sometimes). we were on the 11th floor, so it was no small feat.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
GGuest UserGood for what it is! I would say one issue was there was drilling from the building next door very early on the Saturday morning but maybe that couldn’t be helped on the hotels part. Good value otherwise and comfortable stay.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
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