We've now stayed here for the third time. For over three years, neither the bar nor the rather pleasant dining room has been open. Anyone expecting these amenities will currently be disappointed. The front desk is staffed by constantly changing individuals who don't appear to be hotel employees. Since this year, guests are asked via signs at breakfast to clear their own tables. All of this points to a significant staffing issue. The service is okay, but not the friendliest. I highly doubt anyone working here has any formal hospitality training. We are now aware of these circumstances. For us, it offers space, seating, a private bathroom, and a bowling alley if you want one. It's clean and quite affordable. The breakfast buffet is quite good. Furthermore, it offers special rooms for families, which we also liked. The location is suburban, which suits us. It seems to attract many travelers passing through, as it's not far from the highway, yet it's very quietly situated.
While the hotel was generally clean and comfortable, several aspects of the stay were disappointing—especially considering the nightly room rate. One major issue was the €22 per day charge for parking. Many comparable hotels offer complimentary parking as a standard courtesy, so this felt unnecessary.
Another inconvenience was the lack of daily replenishment of bottled water in the room. This is a small but basic amenity that many hotels provide, and its absence was noticeable.
Additionally, the room itself felt quite old and in need of some updates. It didn’t quite match the standard expected for the price.
On a positive note, the hotel is conveniently located near a Rewe supermarket, just about 2 to 3 minutes away, making it easy to grab any essentials.
Overall, these added costs, the room's condition, and the overlooked details made the stay feel less guest-friendly and not quite worth the price.
The room is bright and sunny, and the area is spacious and grand, which is rare in Europe. It is clean and sanitary, equipped with a small bar, excellent sound insulation, fresh and silent air conditioning, and the sound of trains cannot be heard at all when the window is closed. The sauna room is equipped with dry steam and wet steam, as well as a comfortably designed public rest area and personal rest area. It is considerate for guests, the front desk has a friendly smile, and the service is thoughtful. The transportation is convenient, the train station is at the door, and there are many supermarkets such as Rewe nearby
Hotel near Baden-Baden,Baden-Baden100% of visitors choose this area
YYezi2023.08.28
The hotel is in a great location, and it should be the best hotel in Baden-Baden. It is located opposite the drinking fountain hall and **. As expected, I was not given the room type I booked at first, but after negotiation, I was given a larger room type. So if you don't speak English well, book a basic room in Europe, and don't pay extra for other room types, because they will definitely give you a worse room type. This is my experience. The hotel is very close to the central area, within a few minutes' walk. There is a Lion Hotel restaurant near the hotel that is very popular and basically full, and the boss lady serves in person. I ordered pork knuckle and grilled ribs, which tasted great. The hotel's breakfast is very good and the service is thoughtful. Baden-Baden is a relaxing and romantic resort city.
Breakfast: Amazing food, view from breakfast was the highlight
Room: Stayed for several nights, had sparkling water free bottle for first day, but water was not provided for the remaining days. I ended up boiling water with the coffee machine and had water with coffee taste for those days, because there were no kettles. If you like coffee, this would perfect though. Overall, would still highly recommend the hotel despite the ”coffee water”.
Noise: Very quiet and peaceful. I noted some comments said it was loud, but I couldn't hear any train sound. Great for business trip.
The location is pretty good. You can see it as soon as you look up from the train station. The hotel is generally OK.
I recommend the mushroom soup in the hotel restaurant, which is very delicious.
For breakfast, you can ask the hotel staff to make fried eggs or pancakes.
Stayed for the second time, overall it was good.
The location is very good and it is easy to find. The hotel hardware is good, in line with four stars, and I see a lot of business trips staying here. The environment is also good, very quiet, the lobby is small, and there are no other shortcomings.
Recommended!
The whole hotel looks old, and the bathroom door in the room can't be closed. The air conditioning has problems—it's constantly cold, and there is no heating. However, the front desk staff and restaurant service personnel are relatively friendly. The breakfast selection is also quite rich. However, compared to four-star hotels in Taiwan, the facilities here seem outdated. Taiwan’s hotels are newer and cleaner, and the food selection is also more abundant.
Too loud to sleep!!!
The hotel is very centrally located! Modernly furnished. Staff very friendly and helpful.
Unfortunately, sleeping at night was out of the question. We had a room on the 4th floor. The windows are not insulated. So loud music came into our room until 4 a.m. with the windows closed! Please indicate when booking that you would like a quiet room! Also book the hotel's own parking space in advance.
Amazing
128 reviews
9.4/10
Price from
NZD 224
per night
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8.5/10
Very Good
I have two rooms in December before Christmas and it was one of the most comfortable bed I had for the two weeks trip. Two nights here and my baby son loves their breakfast. It comes with hot food and cold cuts, cheese and on table side orders for eggs. I tried the shashouka but I don’t really like it because the cumin was too strong. I had lovely champagne for my breakfast and can’t complaint more. Coffee normal, tea selections are great! I would come back again to this chain hotel. The only bad things is the location is slight far from train station, we pulled 2 big luggages, 1 medium size luggage, 1 stroller all the way to the hotel and decided to call for taxi when we depart. Afterall good stay and safe and quiet neighbourhood.
i really enjoyed my time in the Hotel. The room was big and everything was very clean and modern. The sauna was totally empty so I enjoyed the facilities! Also the rooms were very soundproof , I didn’t hear anything from the outside.
CcarolineHotel is nice, good location and staff friendly and helpful. However that's when you see the staff whichis usuallyin themorning. I checked in online as requested, was informed that I will get a code for door and room. I thought it is to make thecheck in process more efficient. I came in the afternoon and couldn't get inside the building, which need the code to get in. Finally some other guests came and I got in the building, and the hotel doesn't have reception to check you in. There is only a German phone number, which I don't want to call as it is an international call for me. There is email which I could send, but nobody answered. I don't know what to do to check in. Finally I found the code in email from hotel in my spam folder and managed to find my room. It's not clear that without the code nothing you can do. I think as a hotel some human intervention maybe needed
Excellent, friendly front desk personell. Clean ”for the most part”. With that said: now the ”MAIN” part of the hotel is starting to look like a city in the Ukraine with displaced Ukrainians everywhere so much so that some service staff are Ukrainian = does not speak German or English - baby carriages left in the hallway(s) in front of the door. It's the luck of the draw if there's a couch and chair in the room. Hot water pressure in the shower was very low. On the plus side MINI bar still has a vasriety of FREE drinks:-)
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