Well-located hotel, spacious rooms, excellent service. Delicious breakfast. When we arrived at the room, we were ”surprised” by the plate of tea and coffee. We will definitely be back.
I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child.
However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel.
The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction.
Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee.
This time, the hosting has left much to desire.
But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.
Wonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.
For those who like me value a good location and practicality, I recommend that hotel very much, close to the beach, the lake, good food places and the beach where it has a lot of attractions.
Most staff are very friendly and nice, and breakfast is very varied and tasty.
I saw several complaints about the cleaning but in general, when we arrived the room was well cleaned, but there were towels missing and the liquid savoners were not supplied (even one of them got off), we took savons and had no place to put, as suggestion, I would say that you should have at least one soap/support to put the shampus and related.
We had to ask for the room cleaning three times, I believe that because of the number of people in the hotel the cleaning teams could be overloaded but still that part left a little to desire yes.
The two points that staff demand a lot about the issue of manoeuvres/parking and the lift are real. When you arrive there is no clear instruction about where to park to download things, there is no vacancy for everyone at the hotel parking (even paid), then you get half that ”throwing” the traffic until you resolve it. The lift is even delayed and with low weight limitation (which does not affect me, so I kept the positive assessment note).
The hotel is going through reforms but it didn't sound, at least while I was there.
You have no cable TV as you say in the ad, only 2 or 3 open channels.
Summary: in general, the cost-benefit is good. I found the lowest price in Torres with the facilities it offers. It has some things that could be improved, but yet nothing that has affected our stay much.
We stayed on the eighth floor and the room had engine noise until late at night. We were changed rooms and there was still engine noise. Absurd! It really is a disappointment to hire a hotel room, where this was not observed.
Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff.
I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate.
Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors.
In any case, I would definitely stay there again.
Amazing
135 reviews
9.7/10
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9.4/10
Amazing
FFábio de CastroWe had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
HHONGBINGBreakfast is relatively good. Hotel location is average. It is not safe at night nearby. This is the case in this country. It is recommended not to go out and hang out at night. Not far from the airport!
ÉÉmersonWe arrived and were very well looked after. All employees are very charismatic and helpful. The only thing that didn't make the stay perfect was the bed in the room. There are two single mattresses joined together. Which made sleeping a little uncomfortable. Otherwise, everything is perfect
GGuest UserAmazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
GGuest UserThe hotel is in a great location, right opposite the rodoviária. It is very clean, functional and comfortable. The staff very friendly and professional. Breakfast is amazing!
We stay in this hotel every time we need to take a bus or a flight, highly recomended.
GGuest UserThe experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
TTertulianoThe team well requests, academy mto well equipped and with new equipment...mto spa good and with staff who do everything to enjoy...excellent breakfast...excellent location, well in the grass center...in front of the cake street...paid parking, even for guests...
VVictoria GimiglianoGreat service and a nice hotel.
Not keen on the duvets having no cover but that seemed to be the same practice in other hotels I stayed in in the area.
The staff were amazing and incredibly kind. Would recommend if you're visiting Porto alegre
GGuest UserThe hotel is good but call the reservation on Friday before and I asked the official if I could use the pool and she replied yes, I brought bath clothes and only reach the pool was closed for event, I was very annoyed, I was angry because I called questioning.
BbarthWonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.
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