Posted on Dec 17, 2025|Premium Deluxe Room
Guest UserNice location. Beautiful view. Great service as well. Staff is nice. Breakfast spread is good - although many items were very salty. Same for dinner buffet.
One issue - no lift. So people who cant take stairs are unable to go to bar above or spa below.
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Price per night from:PKR 16,155
Posted on Oct 25, 2025|Executive Double Or Twin Room
Guest UserI absolutely loved this hotel! The location was great, and the views were nice. I only wish I could have stayed longer to enjoy more of the peaceful atmosphere.
My room was cozy and relaxing, and I especially loved the bathtub which was perfect for unwinding after a long day. The infinity pool was another highlight with gorgeous ocean views, though it was a bit on the cool side. I do wish it had been heated, but it was still a beautiful spot to relax. Room service was great too! Good selection and reasonably priced for a hotel.
Cons:
On my last day, I treated myself to a 90-minute aromatherapy massage at the spa. Unfortunately, I’d rate the spa a 5/10. Living in Thailand has definitely spoiled me with incredible massages, so I admit my standards are high! Still, I think the spa could use a bit of a refresh. The rooms smelled a bit old and weren’t very visually appealing. It was also quite cold during the body scrub and massage, which made it hard to fully relax.
Breakfast was okay, but I wish there were more Western-style options available.
Overall, I’d definitely stay here again. Everything about the hotel itself was lovely, I’d just skip the spa next time!
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Price per night from:PKR 22,601
Posted on Aug 7, 2024
Guest User
The owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
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Price per night from:PKR 4,504
Posted on Mar 17, 2026|Triple Room
aiwasukiThe hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.
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Price per night from:PKR 21,692
Posted on Jun 13, 2026
DunnoGoWhere.SGThank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query.
Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights.
Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.
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Price per night from:PKR 17,932
Posted on Feb 23, 2026|Luxury King Room
Charlesxxxxx
Bawa's design speaks for itself.
However, the service during peak season was an absolute disaster.
1. Check-in was very brief with no introduction to the hotel's activities.
2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room.
3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage.
For a renowned luxury hotel, the service was truly disastrous.
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Price per night from:PKR 39,417
Posted on Feb 8, 2025
Guest User
The room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!
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Price per night from:PKR 17,890
Posted on Apr 20, 2026
Guest User
A wonderful stay with absolutely breathtaking views. Wherever you look, you’re surrounded by rolling mountains, and the grounds are beautiful with lots of native wildlife; you really feel at one with nature.
The service was exceptional throughout. All staff were attentive, kind, and genuinely eager to help. A special mention to the reception team, especially Jenovia, who was incredibly friendly and helpful, showing us around and making us feel very welcome from the start. The hotel is also very family-friendly, with a small play park and thoughtful touches like towel animals from housekeeping (Ravi) that made our little girl’s day.
Breakfast was very good with plenty of choice, including both Western and Sri Lankan options. A few very small improvements (such as having bacon readily available, colder milk at breakfast, and ice with poolside drinks) would make the experience truly five-star, but these are minor details.
Rooms were clean and comfortable with all amenities provided, and overall the level of service really stood out. If you’re looking for stunning views, a peaceful setting, and excellent hospitality, this is a fantastic choice and one I’d happily recommend.
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Price per night from:PKR 14,172
Posted on Dec 10, 2025
Guest User
A stunning villa and very hospitality host. Very clean, comfortable and beautiful, the host helped order food during the rain and was interested in how our business was after departure. Come in the morning and cooked a chic breakfast while we were sleeping. There was a feeling that we were in the Sri Lpn friends :) In the house there are all necessary, we would like to stay here for a longer time!
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Price per night from:PKR 17,766
Posted on May 8, 2026
Rixxxxxx(Tourist from Japan) This is the heritage hotel with a deep history of tea factory and perfect hospitality of trained staff.
Property
The property retains its authenticity and a sense of calm without being overly commercialized for tourism, which made us feeling like stepping back into the past. It seems they can enjoy a wide open view of tea plantation from every room. Needless to say, a room, restaurant is clean. Some insects get into a room, so people who cares need a spray (but only a few).
Service
Served food was fresh and delicious. If I had suggested, having more historic or regional cuisine could be perfect.
Staff is friendly and well-trained enough to proceed everything smoothly. However it would have been nice if they were more responsive. I felt a bit uneasy as no reply to my e-mail for high tea reservation.
Overall, highly recommend experience!!
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Price per night from:PKR 25,699