First time at a Holiday inn. The staff very welcoming and helpful, and the room was spotless.
2 night stay and the included breakfast was top notch. Help yourself cooked breakfast. Large and very comfy bed, amenities were great. Double shower and toiletries all readily available.
Decent beer as well.
But just remember to take change if you're not paying by card as they don't have any.
Looking forward to going back early next year.
Experience difficulties when car plate number was not registered in the parking system. I have to inform front desk multiple time to get my rental car registered for the parking. After the third time informing the front desk, only then the registration was successful.
Excellent location right in the centre of Christchurch. Have stayed at the Kings arms hotel several times. The rooms are modern, clean and quiet. Staff are very helpful and go above and beyond to help. Great breakfast and bar. Highly recommend.
Fantastic! It has an old-world charm that's beautifully understated, with impeccable aesthetics. Highly recommend! And all for just over 800 RMB! Compared to the Huajiantang I stayed at last night for over 3800 RMB, this place is in a different league entirely!
In general everything was great.
We suggest to change mattress as both we and our friends had terrible back pain but this is of course just a preference and not everyone wants a hard mattress as we do.
Apart from that we love it all in this hotel.
Thankyou .
Excellent customer service from all members of staff.
Room had all the amenities we needed. Bed very comfortable. Breakfast help yourself to cereals and fruit. The waiting staff took your hot food order at your table. Everything was hot, straight from the kitchen. Extra parking around the back is available if the front car park is full. You are a short walk to the top of the zig zag down to the beach and promenade. Overall a most enjoyable stay at The Grove Hotel. Would we return, yes if we found ourselves back in Bournemouth.
I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons.
Pro's
The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable.
The con's
One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places.
The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively.
Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin.
The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom.
The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us.
The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted.
Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.
Very Good
88 reviews
8.8/10
Check Availability
See All Hotels With Wi-Fi in Dorset
Travelers Reviews of Dorset Hotels
See all
7.9/10
Good
GGuest UserMe and my wife love it here great service fast connection friendly very good 10/10
GGuest UserGreat location, close to town and the beach, if they refurbished the hotel the price wouldn’t be such a bargain. Keep expectations low and just need some ware to sleep you be happy.
AAnonymous UserExperience difficulties when car plate number was not registered in the parking system. I have to inform front desk multiple time to get my rental car registered for the parking. After the third time informing the front desk, only then the registration was successful.
DDiana 1994In general everything was great.
We suggest to change mattress as both we and our friends had terrible back pain but this is of course just a preference and not everyone wants a hard mattress as we do.
Apart from that we love it all in this hotel.
Thankyou .
GGuest UserAmazing stay at Hotel Celebrity. Located very near to the scenic view, it offers great and spacious rooms. I stayed at room number 246 and the room was quite spacious clean tidy along with a private bathroom that had a bath tub. The stay was very comfortable and the hotel staff were very friendly and attentive to any query a customer might have. Breakfast includes bacon and other vegetarian options but there was just one spoon to use for bacon as well as the vegetarian options which can lead to cross contamination and for someone like me who does not eat bacon it was a deal breaker. However if a separate spoon would be kept to avoid cross contamination then it would have been even more amazing. Overall the stay and the locality is nice and the staff is quite friendly too. Would highly recommend Hotel Celebrity to everyone willing to travel to Bournemouth for a vacation or leisure time.
GGuest UserWe had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
JJose Antonio Dorado PerachoGood accommodation option in Bournemouth at a decent price.
The building itself is a bit outdated, but there is a good selection of services within the hotel (restaurant, bar including food menu, swimming pool for free).
Helpful staff and good customer service.
Some extra charges (lockers either in the swimming lockers or to keep your luggage for a few hours) seem excessive to me, but you can always choose not to use these services.
NNazmulWe specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor.
On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool.
Parking was £10 a day which I believe should be included in the stay.
Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.
TTeresaOur stay at Harbour Heights was extremely enjoyable! . From the greeting we received from the reception staff on our arrival to the equally warm farewell when we left.
Our room was very comfortable & larger than your typical standard room. The bathroom well presented, the bed very comfortable bed and all other facilities in the room perfect (I was very impressed to find an iron and ironing board).
We were very impressed by the breakfast and found the restaurant manager very lovely and helpful.
He kept a very tight ship, ensured that everything was replenished the moment it ran out and the staff who worked with him were equally pleasant and very helpful.
Pre-dinner drinks and dinner on the terrace was terrific, and what a view!
The hotel as in great condition, everything looked newly updated, corridor carpets very clean, wall tiles, bathroom fittings etc., of good quality .,
The hôtel was very clean and modern, whilst still retaining its original character.
This was our first visit to Harbour Heights but will certainly not be our last.
A most wonderful location for a short break,!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.