Hotels in Santa Croce,Venice25.6% of visitors choose this area
SSelano 2025.09.19
Exiting Venice train station, the hotel is just 50 meters to your right after crossing the bridge. The location is incredibly convenient. Every staff member was friendly and proactively offered assistance. One staff member in the restaurant had a family who used to live in Shanghai and had a very positive impression of China; we chatted with them daily, making our stay very comfortable.
The rooms have a charming, vintage Italian style. You need to leave your room key at the front desk when you go out, which is for safety reasons as the key has both the hotel name and room number on it.
Right outside the hotel entrance is a gondola dock, which is really convenient. Prices range from 90 to 150 euros, depending on the boarding point and the area you visit. Unfortunately, there are no discounts for children, so it's not cheap! We paid 90 euros per person.
Hotels in Cannaregio,Venice25.6% of visitors choose this area
CC on tour2025.07.27
The location here was amazing, close to the train station and a short walk into all the sights.
The room was cleaned daily and a good size.
Hotel staff were super friendly hand helpful, breakfast had a fair choice of cold cuts and breads/cakes and a small selection of cooked foods (eggs, bacon, sausage)
The only real disappointment of our stay was that despite having very specifically booked a double bed room, our room was two single beds which had been shoved together, with two single mattresses and separate bedding. The beds were very easy to slide apart from each other and I almost rolled into the gap between them during the night.
Would still recommend but be mindful when choosing your room
Hotels in Mestre,Venice70% of visitors choose this area
Ssky.ren2025.10.08
The hotel's location is directly across from the station; you can even see its logo before you've fully exited. This makes getting in and out of Venice extremely convenient. Right across from the hotel, at the station, there are machines where you can buy a one-day Venice water bus pass. The breakfast offers a decent variety, though it's predominantly Western.
Hotels in Mestre,Venice70% of visitors choose this area
CChelslcw2025.08.31
Our stay in A&O hostel was pleasant and comfortable! The location was pretty convenient that the bus stop to Venice is just across the street. The lobby is very vibrant and full of people every night. You can hang out till 2am and still very comfortable and safe!
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The reception was very helpful. They kept our luggage for two days after we checked out. There’s a nice pizza restaurant across the hotel and we loved the pasta & pizzas. The room was clean and had a small balcony where we watched the stars. The plugs were old ones with three holes so make sure you have the right adapter.
Hotels in Mestre,Venice2% of visitors choose this area
CCaryn_Koay2025.11.02
The breakfast served in Hotel Centrale was the best among all hotels i stayed in Italy. The receptionist are friendly. The accommodation fees were affordable. The buildings beside my hotel were nice.
Hotels in Cannaregio,Venice25.6% of visitors choose this area
Tteniac2024.11.29
Best place to live during a business trip in Venice, conveniently located nearby the train station and the ferryboat station. Top quality breakfast with sweet and salty and a very good cappuccino! The room located in the annex building was good but the heater in the bathroom was not working and despite I told front desk twice, no one came to fix it.
Overall, a very nice stay!
At this hotel, you are only 5 minutes walk from everything you need to see. The reception is welcoming, the room was comfortable and the breakfast was what you need. Easier to get to from the railway station and then you are right in the heart of the city. I would recommend this hotel.
Excellent location, very close to the train station and attractions,
Complete facilities and environmental sanitation services are in place, recommended!
Hotels in Mestre,Venice70% of visitors choose this area
AAnonymous User2025.11.06
The location is fantastic, right across from the station, yet it's surprisingly quiet with a great view. The cleanliness is top-notch, and the decor is lovely. However, the open-plan bathroom in the same room can be a bit noisy if someone is using it in the middle of the night. The staff are very friendly and there are plenty of activities available!
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8.9/10
Very Good
LLady WI was skeptical reading previous reviews but decided to give it a try for one night during my business trip as I’m an IHG member. Having experienced staying at 5 different hotels in this city — most of them within walking distance on Corso Porta Nuova (main street leading from the train station to many main attractions) — I can say that Indigo was among one of my top 2 choices.
The room I stayed in was tastefully decorated — the headboard of the bed immediately attracted attention, striking but elegant, with paintings seemingly telling romantic tales of the city’s history; open wardrobe was clever as it made the room seem spacious while leaving plenty of space for hanging clothes and jackets especially on a rainy day.
The balcony was a super nice touch and was my favorite to come back to in the evening with a view of charming Verona at night watching people and cars passing by. Two chairs, a coffee table with blankets and a little bit of floral decorations. I spent a fair bit of time despite the cold and rain, soaking in the beautiful images which were among the most special memories I’d carry with me from this trip.
Check-in was super efficient. Anna at the reception was an absolute joy to meet and interact with. She’s super kind, thoughtful and professional in helping me with storing my suitcase as I was in a rush to catch my train to a nearby city on a rainy day; she gave clear, accurate info helping me to go to the train station within 10mins; and on the next day, kindly offered recommendations for cafes. Her passion and enthusiasm and friendliness is above and beyond many of her peers. Her genuine smile stands out from others who might be just trying to get their job done. You can tell Anna is truly exceptional and a wonderful ambassador for Hotel Indigo. Keep up the good work!
Breakfast service was super efficient, friendly, attentive. The professional and thoughtful gentleman offered multiple times coffee, tea, orange juice, etc, making sure each guest had everything needed for a good start of the day, quickly clearing dishes while guests stepped away - perfectly seamless. Truly outstanding attention to details. The restaurant offered a good variety of food choices: raw veggies are rare in hotel breakfast buffet but here they did so that was a plus in my book. Fresh fruits, muesli, (no sugar-added) yogurt and scrambled eggs were my go-to. Although I didn’t eat pastries or bread or drink Prosecco for breakfast, if that’s something you like then you’d be pleased to know they offered plenty to satisfy different tastes.
The only thing that prevented Indigo from making my No. 1 choice in Verona was the shower. I requested specifically for a shower because from the photos shared by other travelers and reviews many commented that the bath look dated and needed update. I personally do not take baths in hotels so having a new, good water pressure shower with fast efficient drain would be way more important. They did honor my request with a standup shower corner stall. However, the square-shaped shower stall area was so small that my elbows (I’m petite size female) kept knocking on the glass doors. I believe they’re scheduled for major renovation in Jan-Feb 2024 so it’d be interesting to see if they remodel the bathrooms and showers.
GGuest UserThis is one of the better hotels in Venice…although location is a be bit off the rooms the facilities are top notch …. Would recommend this hotel to anyone who has no issues with the location ( not on St Marks Sqaure)
GGuest UserI recently stayed at the Royal Hotel Leonardo and had an amazing experience from start to finish. The location is perfect—just a short walk from public transport and close to many main attractions, yet peaceful enough for a good night’s sleep.
The staff were incredibly friendly and helpful, always ready with a smile and great local recommendations. The room was clean, modern, and beautifully decorated with Venetian touches. I especially appreciated the comfortable bed and the daily housekeeping service.
Breakfast was fresh and offered a good variety, with delicious coffee to start the day. Overall, this hotel provided great value for the price. I would definitely recommend Royal Hotel Leonardo to anyone visiting Venice and would happily stay here again!
GGuest UserI received a message from the store in advance, explaining the route in detail. Take bus No. 2 from the train station and get off at the stop before the Riya Tow Bridge. After getting off the bus, follow the instructions and walk for 5 minutes to the hotel. Go to the second floor to complete the check-in formalities and then work. Staff took 10 minutes to walk to the apartment. Our room is on the second floor, with 2 bedrooms, 1 living room, 2 bathrooms and a kitchen. The kitchen is fully stocked with seasonings and a washing machine. The apartment is not in a busy area and is very quiet. It's a few minutes' walk to the river, very convenient. There is a market by the river in the morning where you can buy ingredients, and the seafood is fresh and cheap. Although prices are high in Venice, it is very cheap to buy water and food from supermarkets and markets.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
MMons007Swimming pool amazing!
I didn’t give service at 5/5 because of front desk staff seems has lack knowledge about rounding areas. If families pick up this camp, they would like stay longer and return next year for more leisure activities. When I asked staff about local restaurants recommended, staff looked at us said she doesn’t know, only restaurant she knew is the one at the camp!
Normal family members like to go both camp restaurants and outside of camp as well. People like spending in the camp but not 24 hours at the same place.
Ssky.renThe hotel's location is directly across from the station; you can even see its logo before you've fully exited. This makes getting in and out of Venice extremely convenient. Right across from the hotel, at the station, there are machines where you can buy a one-day Venice water bus pass. The breakfast offers a decent variety, though it's predominantly Western.
GGuest UserThe hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again.
Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it.
At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son.
In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund.
I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception.
AAdam23We had a great experience staying at this hotel! Although it's rated as a three-star property, keep in mind that it’s three stars in Venice—which is definitely not the same as a three-star elsewhere. The charm and quality here exceeded our expectations.
You won’t find a lot of reviews about this hotel, but I did come across a YouTube vlog by a mother who shared her family stay here. She said it was a really good choice—and she turned out to be absolutely right!
We booked a Prestige Room with Canal View and specifically requested Room 101, which we saw on TikTok or YouTube (can't recall exactly where). The photos already impressed us, but the reality was even better. The ceiling was much higher than expected, which gave the room a beautiful, airy feel. The hotel still shows older pictures online, with an outdated TV, but we were happy to find a newer TV already installed.
The amenities were excellent—truly some of the best I’ve experienced in a hotel of this category. Breakfast was on the smaller side, but absolutely sufficient. The cakes and pastries were quite decent, and having them in such a beautiful, old-style interior made it feel like we were stepping back in time—in the best way possible.
A huge shoutout to the staff, who were all genuinely kind and accommodating. We felt their hospitality in even the smallest gestures, and it was very much appreciated.
Lastly, the location is unbeatable—just a short walk from the Rialto Bridge, close to everything. Being so near the heart of Venice made it easy to go out and explore, then return to rest and recharge. It's also conveniently close to shopping areas, which is a nice bonus.
All in all, this hotel was a hidden gem. If you're looking for a stay that combines charm, comfort, location, and authentic Venetian vibes, this is a fantastic choice. That mother on YouTube was right—it really is a great choice!
GGuest UserWe arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor.
I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases.
The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would.
The bedroom had multiple squashed mosquitos on the walls next to the bed.
The lace curtain had a couple of cigarette burns on it.
The bedcover had a cigarette burn on it.
The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket.
The safe was not working.
The instructions to use the safe were so old & worn out you couldn't read them.
The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working.
You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool.
The toilet roll holder wouldn't hold the toilet roll and it kept falling off.
The bathroom bin was broken and filthy
The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am.
I am a travel agent & book many guests to stay in cities around the world including Venice
I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy.
We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour.
Kindest regards
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