Hotels With Parking in Shaanxi, China

We had a lovely stay at OrangeHao Hotel in Xi’an with our family, booking three rooms. The hotel provided a comfortable and welcoming environment, making our trip truly enjoyable. The rooms were clean and well-maintained, and the staff stood out with their friendly and helpful attitude, always ready to assist with any requests. However, a small note of caution: the hotel’s address on Google Maps is inaccurate, so be sure to double-check the location before heading over. Overall, we were very pleased with our experience and would recommend this hotel to anyone visiting Xi’an. Thank you for the excellent service!

The accommodation is located in the heart of Xi'an City Castle which is a transportation hub for sightseeing, and is located in the Zhonglou area, and is next to the Guluo and the entrance of the Hui Min Alley, which allows guests to view both the Zhonglou and the Guluo together. The Hui Min Alley, which is densely populated with restaurants and stores for food, is right next to it, and it is convenient to take the subway, taxi, and shuttle to the Terracotta Warriors and Horses, and the distance to the nearby city wall is not far. The accommodation is clean as expected of IBIS brand, and there is enough hot water pressure of shower and friendly staff. In particular, the garden on the 5th floor has a great view.

A five star rating for a local three star hotel. Everything was good from the hotel location which is within 2 km from Bell and Drum Towers. Staff were friendly especially the kitchen's chefs who packed breakfasts for us on the day we went on an early excursion to the Terracotta Warrior sites. The hotel has good amenities: It is surrounded by food and convenience stores and even a supermarket. The washing machines and heaters are really helpful as my family were staying there for a week so clean laundry was definitely a plus The housecleaning service is also prompt and helpful whenever we have additional requests. The only negative is the wifi connection which went off intermittently. Oddly this issue only happened on our mobile phones while it worked ok for my laptop.

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

I was going to give this hotel a very high rate cause the customer service I was in touch was very reliable, typed in English and helped me to get a shuttle bus. The problem was that the shuttle bus has no space for luggages. Which kind of defeats the purpose since this is a hotel that is used for airport transfers which means everyone is going to have lots of luggages. So there is no space to seat and is very dangerous as well to have all these bags in the middle of the way inside the shuttle bus. Either you have a bigger bus or two shuttle bus, but it is not safe the way they do it. Also we couldn’t enjoy the breakfast cause we had to take the shuttle bus at 5:30am.

The hotel was in a very good location. Just a walking distance to the muslim street. As we are muslim, it is easy to find halal food around the area. We were allocated with a good room that has a view of the Bell Tower. We also really grateful for the assistance by Ms Xiaolei at the front desk for making our check in smooth and our whole stay a pleasant one. The location is also easy to get around either by Didi or by subway. Overall we had a good experience and will not mind going again to the hotel in the future. And hopefully for the same room.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

Easy to locate and location very strategic, near to Zhonglou metro station and just about 10 minutes walk to the Bell tower and the Muslim street food area. We are satisfied with our 2 nights stay here. Spacious room for us 4.

Stayed 5 nights in 4 person dorm room Expectation/Reality: this establishment exceeded expectations. Check in is ground floor and fairly easy to find and access. The room beds are good size and clean, there is lots of storage space for belongings and generally better than what was expected. The free laundry and detergent is a nice plus. Internet has good connection. Security: very secure, there is a lock to the door of the main room and a locker cubby for each guest, felt belongings where secure and in a safe area. Hygiene: generally very clean, in a four person room it is shared showers with only four people, and on slow season you might only share with one or two other people. The cleaners come consistently to clean and refile soap. Hospitality: staff was excellent and competent. Although it is a chain it felt like it is owner operated, check in was smooth, extending the stay was smooth and all additional information and assistance was timely and effective. Social Atmosphere: no scheduled events, but there is plenty of social and public space to meet people, generally good vibes. Overall: one of the best hostels in China so far having stayed in 5 different hostels in China in 5 different cities for over 20 nights. I would recommend and would stay again.

We had a lovely stay at OrangeHao Hotel in Xi’an with our family, booking three rooms. The hotel provided a comfortable and welcoming environment, making our trip truly enjoyable. The rooms were clean and well-maintained, and the staff stood out with their friendly and helpful attitude, always ready to assist with any requests. However, a small note of caution: the hotel’s address on Google Maps is inaccurate, so be sure to double-check the location before heading over. Overall, we were very pleased with our experience and would recommend this hotel to anyone visiting Xi’an. Thank you for the excellent service!

The accommodation is located in the heart of Xi'an City Castle which is a transportation hub for sightseeing, and is located in the Zhonglou area, and is next to the Guluo and the entrance of the Hui Min Alley, which allows guests to view both the Zhonglou and the Guluo together. The Hui Min Alley, which is densely populated with restaurants and stores for food, is right next to it, and it is convenient to take the subway, taxi, and shuttle to the Terracotta Warriors and Horses, and the distance to the nearby city wall is not far. The accommodation is clean as expected of IBIS brand, and there is enough hot water pressure of shower and friendly staff. In particular, the garden on the 5th floor has a great view.

A five star rating for a local three star hotel. Everything was good from the hotel location which is within 2 km from Bell and Drum Towers. Staff were friendly especially the kitchen's chefs who packed breakfasts for us on the day we went on an early excursion to the Terracotta Warrior sites. The hotel has good amenities: It is surrounded by food and convenience stores and even a supermarket. The washing machines and heaters are really helpful as my family were staying there for a week so clean laundry was definitely a plus The housecleaning service is also prompt and helpful whenever we have additional requests. The only negative is the wifi connection which went off intermittently. Oddly this issue only happened on our mobile phones while it worked ok for my laptop.

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

The hotel was in a very good location. Just a walking distance to the muslim street. As we are muslim, it is easy to find halal food around the area. We were allocated with a good room that has a view of the Bell Tower. We also really grateful for the assistance by Ms Xiaolei at the front desk for making our check in smooth and our whole stay a pleasant one. The location is also easy to get around either by Didi or by subway. Overall we had a good experience and will not mind going again to the hotel in the future. And hopefully for the same room.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

Easy to locate and location very strategic, near to Zhonglou metro station and just about 10 minutes walk to the Bell tower and the Muslim street food area. We are satisfied with our 2 nights stay here. Spacious room for us 4.

Stayed 5 nights in 4 person dorm room Expectation/Reality: this establishment exceeded expectations. Check in is ground floor and fairly easy to find and access. The room beds are good size and clean, there is lots of storage space for belongings and generally better than what was expected. The free laundry and detergent is a nice plus. Internet has good connection. Security: very secure, there is a lock to the door of the main room and a locker cubby for each guest, felt belongings where secure and in a safe area. Hygiene: generally very clean, in a four person room it is shared showers with only four people, and on slow season you might only share with one or two other people. The cleaners come consistently to clean and refile soap. Hospitality: staff was excellent and competent. Although it is a chain it felt like it is owner operated, check in was smooth, extending the stay was smooth and all additional information and assistance was timely and effective. Social Atmosphere: no scheduled events, but there is plenty of social and public space to meet people, generally good vibes. Overall: one of the best hostels in China so far having stayed in 5 different hostels in China in 5 different cities for over 20 nights. I would recommend and would stay again.

The first time to stay in Xi 'an this hotel, the overall feeling is very good, but also gave us a free upgrade room type, very good! The room lighting is also very good, there is a French window is very beautiful, the room is the same as the pictures on the Internet, the decoration style is simple and elegant, which is my favorite style, the room is clean and sanitary, especially comfortable after check-in, the reception service attitude is very good 👍 next time I will continue to choose this hotel! Room hygiene aunt clean very clean, next to a famous scenic spot in Xi 'an city wall at night and lanterns, close to other scenic spots, is really a very good geographical location. Here I would like to thank Ms. Tian, who is also Ms. Maruko, for being able to communicate with me in fluent English when checking in. Although she said that her English was not good, hahaha, she was very good at communicating with us in English, and would also recommend Xi 'an food and scenic spots to us. She will also send me the ppt of Xi 'an tourism made by herself. She will also ask us whether we use sweet soup every day, and will also send us fruit, which is very sweet. The breakfast here is also very rich, both Chinese and Western, but also the local characteristics of Xi 'an, such as Roujiamo and noodles are very good. Transportation is also very convenient to the subway station is also very close, parking is convenient at the door, mainly nearby places to eat, supermarkets, shopping malls, fruit shops have very convenient and sell specialty stores, are very close. It's very convenient. Every staff here is very warm-hearted. Every time we go out, we will ask whether we need to bring hot mineral water or whether we need to clean the room, etc. Every service staff will greet us when we meet, which makes me feel warm. Very satisfied with a stay experience, the hotel security staff will take our luggage, and the front desk staff is very warm, strongly recommend you to travel to Xi 'an, choose this hotel, really good! Xi 'an has a lot of food, we will continue to taste next time, and the free shuttle service is really humanized. The service is impeccable, giving me a warm feeling like home, and I believe you will love it here too. Thanks again to all the people who served us on this trip, and also to Ms. lei who sent us the shadow play at the end. We'll be here again next time!

I was going to give this hotel a very high rate cause the customer service I was in touch was very reliable, typed in English and helped me to get a shuttle bus. The problem was that the shuttle bus has no space for luggages. Which kind of defeats the purpose since this is a hotel that is used for airport transfers which means everyone is going to have lots of luggages. So there is no space to seat and is very dangerous as well to have all these bags in the middle of the way inside the shuttle bus. Either you have a bigger bus or two shuttle bus, but it is not safe the way they do it. Also we couldn’t enjoy the breakfast cause we had to take the shuttle bus at 5:30am.

A clean comfortable hotel with friendly staff. The hotel provides a free (comfortable!) shuttle service to the nearby Xi'an International Airport. (Surprisingly, even though I had a very early flight, there was no problem getting on a shuttle that left the hotel at 04:00!) In advance if my stay, I had a package sent to this hotel via an express service, and they managed that perfectly, even proactively contacting me to inform me when it was delivered! Although it is not right in town, there is a nice informal restaurant quite close, as well as a large convenience store! Due to its lication close to the airport, and not far from the Xianyang train stations, this Is a perfect ”exit” hotel if you are leaving the Xi'an area. I would definitely stay here again!

This was exactly as it was advertised! A bed within the airport without anything else. No sink, no toilet, no shower. Just a nice quiet place to catch a nap without needing a cab or anything else as required by any off-site hotel. It was a bit awkward to go brush teeth etc in the airport restroom, and given the fact that it is nothing more than a bed, it might be considered a bit pricey. But if I were in the same circumstance ever again (arrived at midnight with an early morning train the next day), I would stay here again. Note that the Trip.com site really needs better instructions on how to get to these capsules... you need to go to the departure floor and these are on a hallway right at the side of check-in counters.

This is a modern, clean and smart hotel. All facilities are new and there is some sort of smart element integrated in it. Found a book written by the owner of this hotel, 季琦 inside my room. I was so attracted by this book and continued to read it until 2am. Only realised the owner of Mercure Hotel is actually the boss of 如家 and 锦江之星 which I had stayed before when I worked in different city of China. His story of starting a few successful businesses in hospitality industry is truly amazing. Not to forget to mention about the staffs in Mercure Hotel, the customer service girl really treats her guests like a boss, very helpful in helping me resolve my WiFi setting issue. The only inconvenience I found the hotel is quite far from XuanYang city centre, where I can find a lot of nice food there. But it is really convenient for travellers as it is near the airport and the hotel provides free pick up service from and to the airport.

My husband and I, two elderlies, stayed for two nights in this hotel after we completed a 10-day tour with our friends in Xian and Xianyang, cos we had failed to book the direct flight back to Hong Kong on the day the tour ended. We chose this hotel simply because at time of booking we knew not if there was anymore place in Xian for us to go after our tour, hence we thought the hotel's free shuttle service to the airport would be beneficial to us, plus the hotel rate was attractive. In the end it is truly unexpected that with only around HKD830 we paid for two nights, we had come to a hotel with such good amenities and services provided ! The hotel is located in a newly developed district, about 10 mins drive from the airport. Its location is not attractive, but the small community nearby offers banking service, a small supermarket and sufficient choices of small eating venues. The hotel lobby is stylishly furnished, the hotel room is clean and newly furbished, and the bathroom amenities are excellent (with electronic bidet installed). The free buffet breakfast is good with choices of freshly prepared noodles as ordered. A cup of Americano can be picked up from the Reception free of charge at anytime of the day. In the evening the hotel also offers a simple light meal which can be brought up to the room for enjoyment. On our second day of stay, we chose to go to Dayan Pagoda which we hadn't been visited in our group tour. The staff was so very helpful as in providing us with all the directions in WeChat how we could travel by underground from airport to go there, and thereafter how we could contact them from airport for their pickup service on our return (on the condition that we had no local phone number and no wifi installed in our mobiles!). All in all we are truly grateful to all the staff, including the driver, who had helped us so much during our stay in this small lovely hotel. It is truly a good hotel in terms of its value!

The hotel is of Hampton standard, generally standardized, clean and tidy. The air conditioning is very hot and the noise is low. The front desk service is thoughtful and enthusiastic. They upgraded to a quiet room and sent 6 bottles of mineral water to meet their needs. The front desk staff Mingming and Lili were proactive and enthusiastic. The breakfast is rich and parking is convenient. Two suggestions: First, install a left-turn hotel parking direction sign at the entrance to distinguish it from the parking area of ​​the Guomao Hotel next door. Second, install a luggage rack in the room to prevent the luggage from being spread on the floor.

The hotel has a specially arranged airport pick-up service, which is very convenient. It is very close to the airport and only takes 5 or 6 minutes to get there without traffic jams. The room is very quiet and there is a wake-up service. Because we were catching an early flight, the hotel also thoughtfully prepared an accompanying breakfast. (We got up at 4 o'clock, and breakfast started at 5 o'clock).

I stay at this hotel every year when I take my kids home to visit relatives. I have been staying here since before the epidemic, and it has been three years in a row. The reason for choosing this place is that the room is large and the sanitary facilities are good. It is next to Wanda Plaza and Chaoshi Lane. There is also a row of small shops on the opposite side of the street, which provides a one-stop service for eating, drinking and having fun. During the May Day holiday, the room type was upgraded for free. It has almost become my second home in Xianyang. There is also a minibar for free drinks. Bingfeng is so refreshing.

The hotel is right next to the ancient ferry covered bridge of Xianyang Lake, and the scenery is very good; there is a food street on Beiping Street nearby, and the nearby Beggar Sauce Donkey, Spring Sprout Gourd Head, and Yangjia Barbecue are all delicious. The hotel's sour soup noodles for breakfast are good, and a breakfast with some Shaanxi characteristics would be even better.

Facilities: All facilities are complete and quite new. Hygiene: Very good hygiene. Environment: Although it is near the airport, you can hardly hear the sound of airplanes. Service: The service is in place and free airport pick-up is provided.

Great location, close to the sunrise terrace. Get up earlier than the sunset, because of the night hikers it can be more crowded than you would expect there. Toilets 100m outside the room, but the path is well illuminated. There is a restaurant in between, looks cheap but I haven't tried it. The building is huge, but the dorms are super small. Beds are confortable but bring ear plugs. Mobile data and phone reception are great on the mountain.

The room is very clean, the sound insulation effect is very good, the parking lot is free, and I often travel. I didn’t expect such a low price to live in such a good hotel. The transportation is convenient. It is very close to the surrounding places to play. It is close to Zhonghua County in the north and Taoyi Village in the south. It extends in all directions, very good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 Guo

Huashan High-speed Railway Station/Bus Station/Huashan Railway Station Round Trip Pickup Service: Very good. I called the boss and he came right away. He also introduced us to the projects on Huashan. He is really friendly to tourists from other places who come to climb Huashan. He also sent us to the bus stop for Huashan. The farmhouse in the store is delicious and not expensive. The price of water, snacks and instant noodles is the same as outside. It is very close to the Huashan Visitor Center and very convenient. The very clean and hygienic room is very warm. There were not many guests on the day we came, so they upgraded our room. The boss is a husband and wife team and they are very nice👍👍👍👍👍💗

A Perfect Stay for Mount Huashan Adventure My stay at Gomo Hotel near the Mount Huashan Scenic Area Visitor Center was exceptional. The highlight was the invaluable assistance in planning my day trip to Mount Huashan, which turned out to be an incredible adventure thanks to Nini's help. Convenient Services The hotel offers convenient pick-up services from the station and the starting point of the hike, making logistics a breeze. Outstanding Hospitality Despite my late arrival, Nini showcased extraordinary hospitality. She prepared delicious food and ensured I felt welcome and comfortable. Effective Communication Communication was smooth throughout my stay. We used translation apps when necessary, which worked perfectly to overcome any language barriers. Highly Recommended I wholeheartedly recommend this hotel to anyone planning to climb Mount Huashan. The convenient location, helpful staff, and excellent service make it an ideal choice for visitors to the area. Gomo Hotel truly enhanced my Mount Huashan experience, and I'm grateful for their support in making my trip memorable.

1)Location: the hotel is within the Huashan mountains compound . West snd North ropeways are less than 8 minutes drive., An excellent starting point up the Mountains 2) A value for money at this hotel ; spacious room and clean environment and they have delicious local cuisine at the hotel. breakfast is also available, 3) The service by the owner and staff were excellent. Providing interesting information around the area as well as dropping us to the ropeways entrance and to nearby town area.

The reservation description said that it opened in 2019, so the setup and maintenance are a bit poor, and the sink and basin drain very slowly. In addition, there are many tour groups, and the hotel is quite noisy. My car was parked in the open-air parking space opposite the hotel gate. I thought it was free, but after leaving the hotel and about to get on the highway, I found a QR code for payment under the wiper. It's not worth going back for 6 yuan, but why did no one take the initiative to inform me of parking matters from check-in to check-out?

Great location right at the base of the mountain, next to the tourist centre. The views from the hotel are great with plenty of outdoor seating to enjoy them. The staff were very accomodating. They accept foreigners at this hotel which can't be said for most places in this town.

The hotel is newly renovated. The room is well designed and super clean. The breakfast offers many choices including organic vegetables and eggs. The service I like the most is the pickup and drop-off from the train station and from the Mount Hua entrance. You just simply call them to arrange a pick up time but only if you have a Chinese phone number. Only hiccup is the front desk phone number listed on trip.com, is not the actual front desk number. The call will not be received. I had to use the hotel owner’s WeChat for communication for pickup. All staff are very friendly, strongly recommended! I really appreciated their hospitality. The owner’s WeChat is attached if you need to reach him to arrange pick up time directly.

This is a very basic hostel type accommodation with very few amenities but in a location that is hard to beat. Right next to the west peak in the same building as a temple with the trail going right through the building (under the reception/restaurant). The pictures are taken at sunset from the peak about 3 minutes from the hostel. The rooms are clean and the staff is friendly. The hostel shares the public toilets in the building complex. If you are ok with very basic accommodations but are looking for location, this could be for you.

It is a relatively exquisite hotel. It is very comfortable to stay in and has complete facilities. There are robots to deliver things, washing machines and dryers, and temporary self-service luggage storage cabinets. It is very convenient for people like us who go out to play and reduces a lot of communication. It is necessary to travel to Huashan. I can't buy tickets during the holidays. The hotel helped me buy the tickets so that I didn't make the trip in vain. The restaurant lady's service was very good. She was always responsive to requests even if I went there late. The front desk service was super good, very patient and enthusiastic.