I'm very disappointed with my stay at this hotel. The amenities promised in my voucher such face towel, bathrobe, and slippers were missing from my room. When I asked reception, they said these are only given upon request and couldn’t provide a clear answer and said its housekeeping mistake. I ordered biryani on arrival which was greasy and below standard; despite informing management, no action was taken and I was still charged $12. The dirty plate and not collected the same day and this start smelling bad. Even worse, the limes in my drinks had mold on them. Attempts to speak with management failed they're never available and the reception just asks you to wait. Room service also delivered food with spilled condiments. This is unacceptable from a hotel of this caliber. Hoping for immediate improvement and response.
My room smelled like sewage, a strong smell that literally made me sick on a daily. The staff tried to dampen the smell by throwing liquids down the drain, but once you use the taps, the smell is back again. Ive seen reviews about the smell, but thought it was temporary issue at the time it was written. The curtains are visibly dirty and in need of a simple wash. Other than that the room is spacious the aircon works well.
The view is beautiful with the trains passing daily against the ocean waves. Big spoon restaurant is s few steps away serving massive portions- a must try. Tuktuks and taxi are also parked right infront of the hotel. Hopefully the sewage smell can be resolved soon...its a good hotel but that smell will never make me book it again.
We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences.
The hotel was fantastic. Breakfast and dinner were included, with dinner service running until 11 PM. The variety of dishes was extensive, and the food tasted superb. The service was also excellent. I really loved this hotel.
Hotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.
I stayed at this hotel for one night. It’s conveniently close to the airport, making it easy to reach in about 30 minutes. If you’re looking to enjoy a lagoon view, this is one of the best options. The breakfast was excellent, featuring both traditional and Western dishes. They also offer a late checkout option at an hourly rate of approximately $5 USD per hour.
Cinnamon Life truly lives up to its name as the City of Dreams! The facilities are world-class, offering everything you could possibly need and more. There are plenty of dining options with excellent food outlets to choose from. The gym is well-equipped and maintained, perfect for keeping up with your fitness routine during your stay.
The pool area is spotless and inviting, with attentive onsite lifeguards ensuring safety at all times. The poolside bar is a great place to relax and unwind a perfect spot to chill out after a busy day.
Cinnamon Life is more than just a hotel; it’s a full-fledged business and entertainment centre that has everything under one roof. I truly enjoyed my stay and will definitely be returning!
We checked into a twin room, and everything from the mattress to the pillows was incredibly comfortable; it felt like sleeping on a cloud. However, toiletries were only provided for one person, and there were only two large towels. There was also black mold in the corners of the shower.
Healthy options for breakfast were limited, consisting mostly of pastries, pancakes, and other sweet items. The breakfast to-go bag we received was equally disappointing, containing only four pastries and four small pieces of fruit.
The gym was very small, the air conditioning was broken, and it was very stuffy. While guests received a discount at the bar, an additional 30% for service charges and tips was added to the bill. Our key cards frequently stopped working, forcing us to visit the front desk repeatedly for assistance from a technician.
Always a pleasure to stay at Taj Samudra. Great service and a fantastic Breakfast Buffet. Some of the pricing e.g Fresh Orange juice in the Lobby cafe was extortionate, maybe an oversight
They’re good, and their service is also good. But their online response is very bad. I didn't get any response to when I texted and called them, as I had some queries.
But their hospitality is very good.
And food is also tasty.
Very Good
88 reviews
8.7/10
Price from
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8.4/10
Very Good
GGuest UserGreat hotel, except for location. A little too far from city and markets, but a great tuk-tuk ride was exciting.
Staff friendly and helpful.
The Fishery Grill and Bar has sensational food. Good prices.
Bed was super comfy.
Groundsman was super good showed us a cool out of the way place to sit and watch the ocean. He also bought us each a coconut to drink.
GGuest UserI had a wonderful stay at this hotel, everything was perfect. The staff are incredibly kind, welcoming, and always ready to help. The reception team especially made me feel comfortable and well taken care of throughout my stay. If you’re thinking about booking, don’t hesitate! this is a great place to stay!
MMichael_SeyExcellent stay. Highly recommended
I had a very pleasant stay at Cinnamon Lakeside Colombo. The service throughout the hotel was fantastic and the staff genuinely go out of their way to help.
The breakfast was a highlight. There is a very big variety and great choice of options, which made mornings enjoyable and convenient.
At one point the phone in our room stopped working. I went to reception to inform them and they immediately sent a technician. The issue was fixed in under 10 minutes, which shows how efficient and responsive the team is.
Room service was also very accommodating. I was travelling alone with my daughter and the staff made extra effort to make everything easy and comfortable for us.
Overall a great experience. I would definitely recommend this hotel and would happily stay here again.
GGuest UserHotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.
GGuest UserI had a truly beautiful and memorable experience staying at this hotel. From the very first moment, you sense its special atmosphere—a place with history, character, and its own unique atmosphere. The ocean view is simply incredible, one of those that stays in your memory for a long time. The sound of the waves, the sunsets, and the overall sense of space and air create a feeling of relaxation and fulfillment.
The hotel grounds are pleasant and have everything you need for a comfortable stay. I'd especially like to highlight the location—it's truly exceptional and one of its main advantages.
At the same time, there's a feeling that the hotel lacks some consistency in its service and attention to detail. In places, it feels like this space has much greater potential than it currently has. This doesn't completely ruin the experience, but it does create a slight contrast between the atmosphere and the level of service.
Overall, this is a place with a beautiful soul, strong energy, and a unique location. With a more attentive and refined approach to service, it could be truly outstanding.
RRajaratnam ChitranganAmazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
AAnonymous UserThe service was warm and welcoming, and the buffet breakfast and dinner were delicious and offered a great variety. The hotel is located right on the beach, and the sunsets are absolutely stunning.
IIan LagacLocation is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious.
Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready.
Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait.
Pool, restaurant, and bar staff are all great. Very personable and accommodating.
Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool.
Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people.
Overall a great experience and will definitely stay here again if I’m in Colombo.
GGuest UserI'm very disappointed with my stay at this hotel. The amenities promised in my voucher such face towel, bathrobe, and slippers were missing from my room. When I asked reception, they said these are only given upon request and couldn’t provide a clear answer and said its housekeeping mistake. I ordered biryani on arrival which was greasy and below standard; despite informing management, no action was taken and I was still charged $12. The dirty plate and not collected the same day and this start smelling bad. Even worse, the limes in my drinks had mold on them. Attempts to speak with management failed they're never available and the reception just asks you to wait. Room service also delivered food with spilled condiments. This is unacceptable from a hotel of this caliber. Hoping for immediate improvement and response.
IIbrahim AzlifCinnamon Life truly lives up to its name as the City of Dreams! The facilities are world-class, offering everything you could possibly need and more. There are plenty of dining options with excellent food outlets to choose from. The gym is well-equipped and maintained, perfect for keeping up with your fitness routine during your stay.
The pool area is spotless and inviting, with attentive onsite lifeguards ensuring safety at all times. The poolside bar is a great place to relax and unwind a perfect spot to chill out after a busy day.
Cinnamon Life is more than just a hotel; it’s a full-fledged business and entertainment centre that has everything under one roof. I truly enjoyed my stay and will definitely be returning!
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