I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
Stayed here recently and had a pretty solid experience 👍. Location's great, super close to LRT Asia Jaya so getting around was a breeze 🚆. Rooms were clean and comfy, staff were friendly and helpful 😄. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again 👍.
We had a really pleasant stay at Paxtonz Premium Suites Petaling Jaya. The room was spotless and very well maintained. You can tell they take cleanliness seriously, which made us feel comfortable right away. The amenities were excellent, especially the pool and gym facilities, which were clean and enjoyable to use.
The location is decent and convenient enough to get around Petaling Jaya, though you may need a short drive to reach some main attractions or malls. Service was generally good, staff were polite and helpful when we needed assistance, though there’s a bit of room for improvement in responsiveness.
Overall, it was a comfortable and enjoyable stay, especially for couples. We would definitely consider staying here again for a short getaway.
Hotel near Klia/Sepang,Dengkil100% of visitors choose this area
Mmiybell2026.02.10
Arrived hotel around 1 am, they use self-check in tapi ada staff at receptionist that can assist youu. Need to pay rm 5 for hotel service,no deposit which is good for just one night stay.
Bilik and toilet sooo clean, i stayed at 209 so far so good just one night after back at Malaysia before heading to my hometown. Bilik ada water heater, ada cerek but there is no refrigator u kene ask receptionist staff untuk letak dlm peti dyeorg but they are so kind so totally worth staying here. Bilik also only got shampoo and body shower but no toothpaste and toothbrush la but sokayy we do have it. Iron dekat laundry room at Level 1 and 3 only betul ii depan lift L3. Iron okayy and laundry room bersih. Time checkout sangaatt easyy just give them your room card and you good to go. rate 10/10 anyway i got no photos available because arrived late night and we just fall asleep.
Hotel near Bandar Utama,Petaling Jaya16.7% of visitors choose this area
GGuest User2026.03.07
Location is so good with a sheltered link way to the big shopping mall & MRT Station! Staffs are friendly & helpful. Check in & out are so smooth. Love the separated bathroom & toilet settings too. We enjoyed our stay so much, will come back again!
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
CConstance Choo2026.02.23
Traveling to Malaysia or having an overnight layover? Ditch those hard airport benches! Let me share my experience at Sama-Sama Hotel, the only 5-star airport hotel at KLIA T1.
✈️ If you're arriving on an international flight (at KLIA Terminal 1), whether you need a good rest after a long journey or have an early flight the next day, this hotel is definitely your top choice.
🚗 How to get from Arrivals to the Hotel?
(Includes shuttle service guide)
Please do not attempt to walk with heavy luggage; it's quite a distance (approx. 500 meters).
🛬 Arrive at Level 2: After clearing immigration and collecting your baggage, take the elevator to Level 2.
📍 Find the Buggy Station: Look for signs pointing to 'Sama-Sama Hotel.' The shuttle station is directly opposite the Food Garden.
🚗 Call a Shuttle: There's a dedicated 24-hour free buggy service. Just wait a moment (or press the call button), and a uniformed staff member will drive you and your luggage via an indoor skybridge directly to the hotel lobby in just 3 minutes.
🍳 A 'Food City' Level Breakfast that Amazes the Taste Buds
The hotel's Continents restaurant offers 24-hour service, and its breakfast is renowned.
🥘 A Fusion of Global Flavors: Malaysian dishes (the Nasi Lemak is a must-try!), Chinese dim sum and hot congee, authentic Indian curry with Roti Canai, Thai Tom Yum, and a full Western breakfast spread.
🍰 Dessert Paradise: A wide variety of Western cakes, freshly baked bread, and colorful Nyonya pastries, all visually stunning.
🏨 Hotel Facilities and History
Although the hotel opened in 1998 (formerly Pan Pacific), it underwent extensive renovations when it rebranded as Sama-Sama in 2013. It's incredibly well-maintained and exudes a 5-star quality.
✨ Room Types: Offers 442 rooms, including Deluxe, Premier, and more luxurious Suites. The rooms feature double-glazed windows for excellent soundproofing, and some even offer views of the tarmac.
🏊♀️ Swimming Pool and Gym: The outdoor tropical garden pool on the 1st floor has a fantastic ambiance, and the 24-hour gym is fully equipped.
💆 Sari Kayangan Spa: Provides professional Malay massage services, perfect for relieving flight fatigue.
🍸 Traveller’s Bar & Grill: Features live band performances in the evening, offering steaks and various cocktails in a wonderful atmosphere.
✨ As a national airport hotel, it frequently hosts dignitaries, sports stars (like F1 drivers), and VVIPs attending international conferences.
💡 How to choose a transit hotel❓
✅ Sama-Sama has two properties at KLIA T1; choose based on your needs:
1️⃣ Sama-Sama Express (airside/near Gate C5): No immigration required, suitable for short transits of up to 6 hours, charged hourly, and more affordable.
2️⃣ Sama-Sama Hotel (landside/this review's focus): Requires immigration clearance into Malaysia. Highly recommended for stays longer than 6 hours! Offers larger spaces, more comfortable bedding, and a full range of facilities.👍
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
The room was clean but due to crowds, people need to queue for turn. The location is quite far from attractions or city centre but there is a mall with few shops including some fast food restaurants and 7e below.
Breakfast was good with limited choices. Decent and staff very attentive.
Dear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Amazing
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
GGuest UserThe Canvas Hotel is more than just a place to sleep, it's an experience. It’s perfect for couples looking for a stylish escape, solo travelers who appreciate design, or anyone who wants to be in the heart of a vibrant neighborhood. I can't recommend it highly enough and will definitely be back on my next trip 👍🏻👍🏻👍🏻
PPriya24The hotel is beside mines 2 and fast food outlets are ready available. There is a carwash jz outside and a 7-11 on site. Convenience and basic necessities and amenities are readily available, suited for the price.
TTinyDreamer92I had a very decent stay this round. Room was still clean and this time we did not have to wait for long at the hotel lobby (also we checked in fairly late at night this time). We love that this room came with a proper vanity/work desk that hub could still work during our staycation. The toilet was also clean and spacious.
The pool was quite empty, thus it was really nice to swim in during the morning Unfortunately, the treadmills at the gym were pretty rundown.
Buffet breakfast was relatively quiet compared to our last staycation here because it was puasa month. I am really surprised that there were plenty of choices still and the staffs also top up when certain food ran out.
The location was perfect if your hangout places are in Pj. It’s close to almost everywhere — KD, Ara Damansara, One U etc. Definitely a hotel to come back again ❤️
GGuest UserThe shower / shampoo / conditioner dispensers were such a failure, room 910, and no shaver kit was in place. toilet door due to water from shower area splashing unto it , had mold forming at the bottom back end, rotting away in near future. Light switches were a little confusing, but the USB plug in sockets were such a joy to use. Breakfast was okay, pool level and gym level not the same, hence not as user-friendly as I tot (coming from experience at Danang Hilton). Lion dance at lobby was a bonus for guest and visitors. Generally a worth while stay, just please check out the dispensers if it is your concern, if deem pathetic then better change room. Chef came over to present a dessert made in-house using tomato and it was sublime indeed, simple yet full of favour.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
MMimi PoziThe unit was clean, modern, and well-maintained. I really liked the contemporary design — it felt cozy yet spacious enough for a comfortable one-night stay. The bed was comfortable, and the air-conditioning worked perfectly, which made the stay even more relaxing. Basic amenities were provided, and everything was in good working condition.
The location in Petaling Jaya is convenient, with easy access to nearby shops and food options. Check-in and check-out were smooth, and the instructions provided were clear, making the whole process hassle-free.
The facilities were a nice bonus. The building felt secure, and the environment was generally quiet, which was great for resting.
Overall, my one-day stay was enjoyable and comfortable. I would consider staying here again for a short trip or weekend staycation.
GGuest UserDear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
GGuest UserThis was my second stay at this hotel, and I highly recommend it. The hotel's ambiance and location are excellent, right next to an amusement park and a large shopping mall. It's also conveniently located about a 30-minute drive from the airport. The hotel facilities are comprehensive, including a gym, swimming pool, and restaurants. Our room was clean, tidy, and spacious. The hotel lobby is grand, and they offer a seated check-in service, which allowed us to check in early. The breakfast is extensive and shared with the Pyramid Hotel. It's a perfect spot for leisure and vacations. I'd definitely stay here again if I have the chance.
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