Price: cheap
Location: good, walking distance to the mrt but the walkway is quite dark at night, not suitable for solo travelers
The room: spacious but a bit run down. Can see the carpet and some of the furniture were old. The beds were soft and comfy but the pillows were quite thin
Stayed here recently and had a pretty solid experience đ. Location's great, super close to LRT Asia Jaya so getting around was a breeze đ. Rooms were clean and comfy, staff were friendly and helpful đ. Only thing was WiFi was a bit iffy at times, but didn't ruin the stay. Breakfast buffet was decent too. Overall, good value for money, would stay again đ.
We had a really pleasant stay at Paxtonz Premium Suites Petaling Jaya. The room was spotless and very well maintained. You can tell they take cleanliness seriously, which made us feel comfortable right away. The amenities were excellent, especially the pool and gym facilities, which were clean and enjoyable to use.
The location is decent and convenient enough to get around Petaling Jaya, though you may need a short drive to reach some main attractions or malls. Service was generally good, staff were polite and helpful when we needed assistance, though thereâs a bit of room for improvement in responsiveness.
Overall, it was a comfortable and enjoyable stay, especially for couples. We would definitely consider staying here again for a short getaway.
Hotel near Klia/Sepang,Dengkil100% of visitors choose this area
LLAM CHEE CHOONG2026.02.02
Honestly, the first thing that stood out was the self-check-in kiosk, which was not functioning well. There was a staff member sitting there but only assisted when the machine malfunctioned, instead of proactively helping. The location is good, about 20 minutes from the airport, making it suitable for staying one night before or after a trip. The room was moderately clean and acceptable for the price. There is also a 24-hour mamak stall nearby, so getting food is not a concern.
Overall, itâs a decent budget stay for short-term transit.
Everything about This hĂ´tel was amazing my kinds regards to the staff especially Fara at the reception who was very Kind and helpful , i recommand this place , the room was clean , confortable with everything you need , the food at the indulge restaurant was amazing the breakfast choice was insane , so many options and really tasty . I really enjoyed the pool and the gym who was really clean with all the necessary .
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
YYinqian2026.02.26
The room was very clean, tidy, comfortable, and beautiful. The front desk upgraded our room type, and we enjoyed a complimentary dinnerâperfect! We also enjoyed the art exhibition on the second floor! It's connected to Terminal 1, and the electric shuttle service is very convenient!
The hotel environment is really nice and comfortable. You can enjoy beautiful views, and it feels like a vacation without even leaving the city. The staff are very friendly and the location is excellent, really close to the mall.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Surprise with earlier check in!
Service up to standard, at least able to handle simple question like location, explain to how go swimming pool.
Attentive with my lost expression.- helpful
Small incident
Day 1, for room cleaning- did not clean the two cups
Day 2, water bottle - I broken the open (like canned opener), they replaced it with plastic mineral bottle
Small sofa, materials seems not recommended- causing itchy skin.. not sure due to.. me or the sofa materials or the hygiene.
Aircond seems quite cool.. luckily is adjustable.
Refurbish at the acceptable level. Overall feel moderate not antique.
Walking to shopping mall is the best for choosing the place.
Good sound proof too.
The hotel is great, right next to i-City Mall, making it my first choice for business trips in this area. The food is also good, though the breakfast buffet selection is a bit limited; everything else is fine!
Amazing
1017 reviews
9.4/10
Price from
PHP 4,490
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8.7/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
¡ The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat âno,â stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was âmy responsibilityâ to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional âexecutiveâ. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
AAnonymous UserSmall hotel but very good for convenient for touring around the city. At the heart of downtown just right across famoous street food night market, surrounded by shopping centers and restos, few blocks away from the hop-on-hop-off tour bus. The room is clean, modern and well-equipped. Just a warning to those looking for a quiet relaxing stay, do ask for a room not facing the front street as night life in the area could be noisy. Staff are professional and helpful. Will book again if coming to KL.
AAnonymous UserMy family n I felt this hotel not bad and convenient for shopping. The mines shopping mall is just next to the hotel. Can book again if there family holiday there. The staff is v friendly
AAnonymous UserPrice: cheap
Location: good, walking distance to the mrt but the walkway is quite dark at night, not suitable for solo travelers
The room: spacious but a bit run down. Can see the carpet and some of the furniture were old. The beds were soft and comfy but the pillows were quite thin
IIsaac W SamA thoroughly pleasant stay at Hilton Petaling Jaya. The room was clean, well-appointed, and generously spacious, providing a comfortable and restful environment. The international breakfast spread was impressive, with a good variety of both Western and Asian options, all well prepared and efficiently replenished. Service was a standout â special kudos to Ganesh at Reception for his warm professionalism, and to Suhaidy at the restaurant for her attentive and friendly service. A dependable choice for both business and leisure stays.
WWeilianluoThe hotel is great, right next to i-City Mall, making it my first choice for business trips in this area. The food is also good, though the breakfast buffet selection is a bit limited; everything else is fine!
MMimi PoziThe unit was clean, modern, and well-maintained. I really liked the contemporary design â it felt cozy yet spacious enough for a comfortable one-night stay. The bed was comfortable, and the air-conditioning worked perfectly, which made the stay even more relaxing. Basic amenities were provided, and everything was in good working condition.
The location in Petaling Jaya is convenient, with easy access to nearby shops and food options. Check-in and check-out were smooth, and the instructions provided were clear, making the whole process hassle-free.
The facilities were a nice bonus. The building felt secure, and the environment was generally quiet, which was great for resting.
Overall, my one-day stay was enjoyable and comfortable. I would consider staying here again for a short trip or weekend staycation.
OOoottilieSurprise with earlier check in!
Service up to standard, at least able to handle simple question like location, explain to how go swimming pool.
Attentive with my lost expression.- helpful
Small incident
Day 1, for room cleaning- did not clean the two cups
Day 2, water bottle - I broken the open (like canned opener), they replaced it with plastic mineral bottle
Small sofa, materials seems not recommended- causing itchy skin.. not sure due to.. me or the sofa materials or the hygiene.
Aircond seems quite cool.. luckily is adjustable.
Refurbish at the acceptable level. Overall feel moderate not antique.
Walking to shopping mall is the best for choosing the place.
Good sound proof too.
CChun SongA very well maintained hotel. The amenities is pretty good with a nice gym and swimming pool. The hotel itself is link to the Sunway Pyramid Mall which offers great food variety, shopping and entertainment.
The only con is the breakfast is a bit expensive for extra guest at RM120 per person. Perhaps a 50% discount for additional guest. Anyway they provide 2 breakfast for staying guest. And it's not a problem finding food there.
The Gordon Ramsey restaurant is nice but the portion is noticeable smaller than Singapore. đ
Overall a good stay can he expected.
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