Posted on Apr 11, 2026
Guest User
I stayed at Wyndham São Paulo Ibirapuera Convention Plaza Hotel twice during my trip (April 3–8 and April 10–11), and overall, this was a very mixed experience. I’m an international traveller so I would say I have my fair share of seeing all sides to a hotel. To be a 4 star hotel and to charge premium rates, I would expect certain things.
Let’s start with the positive to the hotel -
The location is excellent. From the hotel across there is a shopping mall, which makes it extremely convenient for food, shopping, and daily necessities.
• Cleanliness is generally acceptable. Aside from one incident, (on my first night, I found red stain marks which looks like lipstick on my sheets, took a photo and alerted receptionist the next morning for a change of sheets.
• Room size is spacious and comfortable. I stayed in the “ superior room” and the junior suite.
The issues (and they are significant):
1. Misleading room expectations
The room I received looked noticeably older and more worn than the photos online. Doors, bathroom condition, and overall finishing did not match what was advertised. It felt misleading. This hotel definitely need a glow up.
2. Poor service & lack of flexibility
Service was the biggest disappointment.
• Staff were generally not proactive or solution-oriented.
• I made a booking error via Trip.com and tried to adjust the dates. Both the platform and hotel refused to help or offer alternatives.
• Even a simple late check-out request (which I informed them about in advance and was willing to pay for) was declined without much effort to accommodate. I wasn’t also asking for hours just a mere 2 hours so that I can go to the city to pick up some stuff before my long haul 32hours flight.
4. Billing inconsistencies – check your charges carefully
• I was initially charged for 2 minibar items when I only consumed 1. I manage to catch this on time before paying for it.
• Laundry count was incorrect (11 pieces sent, billed for 12). Receipts and explanations were unclear, and I’m still not fully confident everything was billed correctly.
5. Missing basic amenities (unexpected for this level)
• No iron or ironing board available
• No kettle / hot water in the room
• No complimentary drinking water
• Everything must be purchased separately
6. Language barrier for international guests
Not all staff speak English, which can make communication difficult if you’re not Portuguese-speaking.
Overall verdict: This hotel is convenient but not service-oriented.
If you are Brazilian or familiar with local expectations, you may find it acceptable. But as an international traveler, the experience falls short—especially in service, transparency, and attention to detail.
Would I return?
Probably not, unless location is the only priority.
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Price per night from:TRY 3,191
Posted on Dec 11, 2025
Guest User
Local well located, with a pleasant structure.
In the meantime, I had a problem in my room, in which a bluse was swallowed, I tried to contact the government, they opened a call and I had no return from what could have happened to then. Even if it is a bluse with a symbolic value, I believe that this is a serious safety issue.
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Price per night from:TRY 2,253
Posted on Nov 17, 2025
Guest User
Неплохие апартаменты, плюсы: очень хорошее расположение, относительно спокойный район, чистота, простор, минусы: нет завтрака
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Price per night from:TRY 1,957
Posted on Sep 23, 2024
Love Honey holiday & Happy Holidays
I love this hotel. The highlight is the staff, always friendly and welcoming. In addition to being delicious, the breakfast was accompanied by a sensational pianist (Léo Ramos). The size and comfort of the room is another difference. Additionally, hotels use olfactory marketing, taking advantage of aromas that can be smelled before entering the hotel lounge.
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Price per night from:TRY 6,830
Posted on May 25, 2025|King Bed No Sofa Bed
Guest UserVery suitable for Chinese people to make tea and iron clothes on business trips, and provide two bottles of mineral water 👍
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Price per night from:TRY 3,054
Posted on Dec 23, 2023|Premium Suite with Two Twin Beds
Guest UserExcelente como sempre em especial a recepcionista Ariadne. Café da manhã fabuloso, além dos itens de qualidade e diversidade ainda tem piano ao vivo nos finais de semana!
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Price per night from:TRY 3,242
Posted on Mar 5, 2026
Guest User
We stayed for a couple nights as a layover before catching a night. The room was small but perfect. It has big wardrobes so we could put our bags away to make the room feel less messy. The staff at reception were very helpful too, they let us check in early. after a red eye flight that was greatly appreciated! They even have a small shop for any less minute or late night snacks. You could hear the airplanes flying overhead but that was expected with the location. One recommendation would be to put a kettle in the room.
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Price per night from:TRY 2,578
Posted on Jan 2, 2026
kkkkkkkkkkkkseniia
A wonderful hotel that truly deserves 5 stars. Delicious breakfasts, amazing service, impeccable cleanliness, and a delightful interior design.
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Price per night from:TRY 9,155
Posted on Feb 24, 2026
Mikhail Iumashev
The hotel On Melo Alves pleasantly surprised me from the very first moments of my stay. It’s a modern and very cozy accommodation option located in one of the best areas of São Paulo.
I especially liked the atmosphere — calm, comfortable, and stylish at the same time. The rooms are spacious and bright, featuring a contemporary design and everything needed for a comfortable stay. The in-room kitchenette, equipped with appliances and utensils, is particularly convenient, especially for longer visits. Everything was perfectly clean and well maintained.
The location is another major advantage. There are plenty of excellent restaurants, cafés, and shops nearby, and Avenida Paulista is within easy walking distance. The neighborhood feels safe and is very pleasant for walking around.
I would also like to highlight the staff — friendly, professional, and always ready to help. You can really feel their attention to guests and their desire to make the stay as comfortable as possible.
Overall, this hotel is an excellent choice for anyone looking for convenience, quality, and a great location. I would gladly return again.
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Price per night from:TRY 1,653