The overall experience is good, hygienic, plenty of hot water, suitable indoor temperature, but the bathroom has a bit of an unpleasant smell, and the price/performance ratio is very high
Hotels in Federal District1.5% of visitors choose this area
GGuest User2024.03.08
Good location. Breakfast is ok, however guests have to queue to get in the restaurant, as they check for each room in their system, if breakfast is included or not. Because of this, in peak hour it may be necessary to queue 15 minutes or more to enter the breakfast room. Providing guests with breakfast vouchers upon check in would be more efficient.
Hotels in Federal District18.9% of visitors choose this area
HHussain Ismail from London2024.01.15
Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio.
The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis!
The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul!
Thanks Hotel Marquis Reforma! See you soon.
Hotels in Federal District18.9% of visitors choose this area
Aapplezsq2025.06.17
The hotel design color is bold, the service is very good, the luggage is old people, warm and thoughtful, the restaurant is also beautiful, very safe area. The hotel goes out and turns right for 10 minutes to the bustling Reform Avenue. Many restaurants, shops, fashion, and green plants are beautiful.
Old hotel with average service, it's main function is to serve as a convenient location if you have to catch an early flight. The room is comfortable, but if you book the cheaper rooms they will send you to another wing, difficult to carry heavy luggage up to the rooms as the pathway to get there from the lobby is not well arranged with steep ramps.
Hotels in Federal District10.4% of visitors choose this area
LLYMdongchuan2024.12.26
I love this hotel, which was renovated into a modern style in an old building in the old city. The location is very good, a five-minute walk from the old city square and close to the Art Palace. Not far downstairs is the commercial street, where you can find great restaurants and food stalls.
The front desk staff are very friendly and enthusiastic to provide information. The hygiene and service are good. Cleaning every day.
Most importantly, I like the old building in the city center. It is very cool after the renovation. The interior decoration is modern and it feels safer. The canopy of the corridor will open and brighten during the day. The cool and gorgeous glass floor tiles are not smooth to drag the suitcase, but it is harmless.
The only thing that needs to be improved is that the central air-conditioning power is not enough for heating. Mexico City is relatively cold at a high altitude. It can't be heated up for several hours after returning to the room.
Hotels in Federal District1% of visitors choose this area
VVictor-ale2023.12.20
The location is great, very close to the Convention and Exhibition Center. The service is great. The service staff are very warm and friendly. They also recommended me a special breakfast.
The room is large and the view is great!
The hotel environment and rooms are very good, very close to the embassy, very safe. Surrounded by the rich area villa, you can call the hotel to help take a taxi, very convenient!
Great
116 reviews
9.2/10
Price from
€89
per night
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8.7/10
Very Good
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
TTheVoyagerWe really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.
HHussain Ismail from LondonReally nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio.
The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis!
The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul!
Thanks Hotel Marquis Reforma! See you soon.
MMelInChinaThe room was big and comfortable. The pool was small but clean and well kept. The staff were always very pleasant and helpful.
The location is right next to a few banks, shops and the metro is within 5 minutes walk. The area felt very safe as it’s nearby some embassies.
The only thing that was not great was the elevator. It was extremely slow, you had to always push both up and down for it to arrive on your floor. So most times you’d go to then go down. And I did get stuck in the elevator once with a few other people. They did get us our rather quickly though. They are renovating so hopefully soon their new elevator will be operational.
BBraden TseExceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City!
Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name.
We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again.
Became a fan of Ritz Carlton now
GGuest UserGood location. Breakfast is ok, however guests have to queue to get in the restaurant, as they check for each room in their system, if breakfast is included or not. Because of this, in peak hour it may be necessary to queue 15 minutes or more to enter the breakfast room. Providing guests with breakfast vouchers upon check in would be more efficient.
2203887****The location is good, and the hotel overall is okay, mainly because it is more convenient and safe. But the hotel lobby, including the entrance, is very crowded, the facilities are relatively old, and the bath water is sometimes hot and sometimes cold
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