Hotels With Spa in Kanagawa Prefecture, Japan

"The hotel is noticeably dated. The rooms have a persistent old-carpet smell, and the advertised room views are misleading. We selected this room expecting abundant natural light and a panoramic 280-degree view, based on the photos provided. In reality, roughly half of the supposed windows are frosted for privacy reasons, something carefully obscured with curtains in the website's photography. The actual view consists primarily of an office building, an amusement park and several construction sites, one of which appears to be a recent development within the amusement park. Due to very poor sound insulation, we could hear jackhammers starting from around 7:30 a.m. each morning. Due to the same reason one would hear every speeding motorbike and, every weekend, loud window-shaking partying early to late evening. The Ferris wheel prominently featured in the hotel's marketing materials is visible only if you stand at the extreme left window of the room. By contrast, the ventilation shafts directly below the room are impossible to miss. When I inquired about changing rooms, the staff did not acknowledge the discrepancy between the advertised and actual views and instead attempted to upsell us to more expensive room categories. The gym exists largely in name only. It consists of two pieces of equipment in a cramped room that closes early, and guests must request special permission each time they wish to use it. To make matters worse, the hotel entrance emits a continuous high-frequency sound. I understand such devices are sometimes used to discourage loitering or deter pests, although their effectiveness is debatable. For younger guests or anyone without significant hearing loss, the sound is distinctly audible and quite painful every time they enter or leave the hotel."