Hotel near Yokohama City Centre,Yokohama1.5% of visitors choose this area
AAnonymous User2026.03.07
The facilities are complete, and the hygiene is excellent, very clean. We booked a bay view room, and the scenery outside is beautiful. The service is attentive. We will definitely stay here again next time.
This hotel offers great value for money. It's my second time in Hakone, and compared to the hotels by Lake Ashi, this one feels much newer. The rooms are quite spacious for Japan, with a 1.5-meter bed and a 1.1-meter bed side-by-side. The toilet is separate from the shower, which is a wet/dry design. The view from the window is also lovely. The hot springs are on the sixth floor, featuring both outdoor mountain-view onsens and indoor ones. The outdoor area also has a single and a double private pool, which is a nice touch. Overall, it's pretty good. The breakfast and dinner are more Japanese style, with ramen, miso soup, sashimi, and sweet shrimp. The mattress in the room was really comfortable. All in all, a great stay. Right opposite the hotel is the Okada Museum of Art, which I highly recommend visiting, especially as a Chinese person. The first floor of the five-story museum is dedicated to Chinese porcelain from various dynasties, with the oldest being a green-glazed阁楼 (pavilion) from the 2nd-3rd century BC (Former Han Dynasty), standing about a meter tall. I won't say too much more, as photography of the artifacts is not allowed.
Hotel near Yokohama City Centre,Yokohama1.5% of visitors choose this area
GGuest User2026.03.06
Exiting Minatomirai Station from Exit 6, take the escalator on your left up to the 2nd floor. Go straight (don't turn left) until you reach the main hall, then turn left and follow the Tokyu Yokohama Bay Hotel signs. Go up a few steps, walk to the end, and through the glass doors. You'll then be on a connecting corridor that leads to the hotel lobby; walk about a hundred meters, and you're there. It's incredibly convenient. The location is excellent, with sightseeing boats right downstairs. It's also very easy to walk across the Goddess Bridge to the Red Brick Warehouse. For daily shopping, food, and drinks, you can head to the area near the subway station. The Keikyu bus to Haneda Airport costs 1000 yen per person and stops right at the hotel's ground floor entrance. You can book your bus time a day in advance with the concierge on the first floor, which is very handy if you have a lot of luggage. I hope to stay here again next time.
Environment: For a hotel with hot springs at around 400 [currency unit], the quality truly exceeded expectations. It's super close to Fujisawa Station, with convenience stores and restaurants right downstairs.
Cleanliness: The room was small but very clean. The hot springs were fantastic; I even had them all to myself on a quiet evening during the off-season.
Service: The front desk service was excellent, and they even had check-in instructions in Chinese.
The only downside is that check-in is at 3 PM and check-out is at 10 PM. This schedule is quite inconvenient for travelers staying just one night. Starting from 10 AM, there were frequent knocks on the door, and then the door was opened directly.
This is a very spacious onsen ryokan with a kids' book corner and a manga nook. The private onsen baths are free of charge, making it perfect for family trips, though they are quite popular and require a queue. There are complimentary afternoon refreshments and late-night snacks. The courtyard features a bonfire and foot bath. From check-in in the afternoon, there are always facilities to use, and it never feels too crowded, even on weekends, as the space is very well-arranged and comfortable. The hotel is conveniently located right next to Gora Station, making it easy to get around by bus or train. The staff are very friendly, and snacks are constantly replenished, so you don't have to worry about missing out if you arrive late. After a hot spring bath, there's milk and popsicles available. The 24-hour self-service beverage bar also has hot water and hot tea, so those who prefer warm water are covered. The only downside is the lack of a full-length mirror in the room, which is a bit of a pity.
Hotel near Kannai,Yokohama18.5% of visitors choose this area
GGuest User2025.11.25
Very close to south gate of kannai station. Very friendly staff. Good air conditioning in room. Strong water pressure and hot shower. Close to at least 3 convenience stores for snacks. Lawson is across the street. 20 minutes to international passenger cruise terminal or chinatown.
Facilities: This onsen ryokan is conveniently located right next to Odawara Station, making it incredibly easy to visit Hakone. You can even do a day trip there using just the Hakone Free Pass.
Cleanliness: Spotlessly clean.
Environment: The views from the higher floors are fantastic, offering a distant view of the ocean.
Service: The buffet breakfast was exceptionally generous and delicious – highly recommended!
Hotel near Gora/Sengokuhara,Hakone10.2% of visitors choose this area
GGuest User2025.11.21
I regret spending so much money to stay here. The coffee barista and the driver were the most helpful people there. From the moment we checked in, it was unclear where the front desk was so it was hard to ask for help. My big disappointment came with the food. It felt like the price was a joke to tourists traveling all the way out to the hotel. It is really hard to get simple foods nearby so you rely on the hotel food which was outrageously expensive. Sure the hotel room is spacious and the surroundings are pretty but it is NOT WORTH THE PRICE. The onsen was peaceful and not crowded which i liked but it wasn’t worth the money.
Hotel near Lake Ashi,Hakone19.4% of visitors choose this area
2203779****2026.01.23
We booked a lake view room, and it was snowing heavily the day we checked in. The view from the window was absolutely stunning, I've never realized how beautiful snowfall could be. The next day, it was clear and sunny, offering a different kind of beauty. We could even see Mount Fuji from our bed just by opening the curtains! This hotel is truly amazing, and the service is excellent. The lady at the front desk who spoke Chinese was incredibly patient. It was truly an unforgettable travel experience!
Amazing
408 reviews
9.5/10
Price from
TWD 5,992
per night
Check Availability
See All Hotels With Spa in Kanagawa Prefecture
Travelers Reviews of Kanagawa Prefecture Hotels
See all
9.2/10
Great
GGuest UserExiting Minatomirai Station from Exit 6, take the escalator on your left up to the 2nd floor. Go straight (don't turn left) until you reach the main hall, then turn left and follow the Tokyu Yokohama Bay Hotel signs. Go up a few steps, walk to the end, and through the glass doors. You'll then be on a connecting corridor that leads to the hotel lobby; walk about a hundred meters, and you're there. It's incredibly convenient. The location is excellent, with sightseeing boats right downstairs. It's also very easy to walk across the Goddess Bridge to the Red Brick Warehouse. For daily shopping, food, and drinks, you can head to the area near the subway station. The Keikyu bus to Haneda Airport costs 1000 yen per person and stops right at the hotel's ground floor entrance. You can book your bus time a day in advance with the concierge on the first floor, which is very handy if you have a lot of luggage. I hope to stay here again next time.
Oosiris27This hotel is conveniently located about 200 meters from the Tenyu bus stop, accessible by Hakone's main bus lines, Z03 and J03. The hotel itself is beautifully decorated and has a very stylish ambiance. The Japanese-style room, though not huge, was quite spacious and quiet. Despite checking in during February, the room's excellent insulation actually made it feel warm. The private open-air bath on the balcony was amazing; even with outside temperatures around 5 degrees Celsius, the continuous flow of 40-degree-plus hot spring water meant it was never cold. The hotel also offers outdoor public baths and a footbath. Plus, on the 5th floor lobby, there are two free ice cream machines – just ask the front desk for complimentary tokens to enjoy as much as you like – and a continuous supply of various iced teas. I must especially commend the dining experience; half-board (dinner and breakfast) is an absolute must! Upon check-in, the front desk proactively changed our two nights of shabu-shabu to one night of shabu-shabu and one night of kaiseki. Each dinner was a full course, incredibly delicious, and left us completely stuffed. For breakfast, there are two restaurants, and I highly recommend the buffet; the variety is extensive and far superior to the breakfast at the Imperial Hotel, which is often ranked as a top Tokyo dining spot on Ctrip. The hotel also hosts free evening performances, and you can even pay to release sky lanterns. Honestly, if I came to Hakone 100 times, I'd stay at Tenyu 100 times.
GGuest UserTake the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.
GGuest UserYama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
AANASTASIIA_BERDNIKOVAThis hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
KKoyali0603Although the room was a bit small, the environment was really great, and there were many hot spring pools. Among the hot spring hotels I've visited, this one truly has the best hot springs. However, it also gets very crowded. The facilities are a bit old but well-maintained, and the service was very satisfying. Plus, the yukatas were lovely with a wide variety of styles to choose from. Everyone had a wonderful time!
2203779****We booked a lake view room, and it was snowing heavily the day we checked in. The view from the window was absolutely stunning, I've never realized how beautiful snowfall could be. The next day, it was clear and sunny, offering a different kind of beauty. We could even see Mount Fuji from our bed just by opening the curtains! This hotel is truly amazing, and the service is excellent. The lady at the front desk who spoke Chinese was incredibly patient. It was truly an unforgettable travel experience!
RRuru CHIENThis is a very spacious onsen ryokan with a kids' book corner and a manga nook. The private onsen baths are free of charge, making it perfect for family trips, though they are quite popular and require a queue. There are complimentary afternoon refreshments and late-night snacks. The courtyard features a bonfire and foot bath. From check-in in the afternoon, there are always facilities to use, and it never feels too crowded, even on weekends, as the space is very well-arranged and comfortable. The hotel is conveniently located right next to Gora Station, making it easy to get around by bus or train. The staff are very friendly, and snacks are constantly replenished, so you don't have to worry about missing out if you arrive late. After a hot spring bath, there's milk and popsicles available. The 24-hour self-service beverage bar also has hot water and hot tea, so those who prefer warm water are covered. The only downside is the lack of a full-length mirror in the room, which is a bit of a pity.
AAnonymous UserThis is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!
GGuest UserAmazing hotel! The rooms are spacious and the beds are very comfortable. The onsen is large and has beautiful views of Mount Fuji from the women's section, but unfortunately, I couldn't see it from the men's. The food was spectacular; I was surprised by the quality, especially for a buffet. The staff, both at reception and in the restaurant, were very friendly and attentive. The only downside would be the location, as it's a bit out of the way, but otherwise, it's excellent.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.