Hotels With Pool in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

I booked 2 rooms signature king. It was then upgraded to 2 bedroom suites. This is like apartment style room.. Master bedroom has en suite bathroom with bath tub. The second bathroom is outside, next to 2nd bedroom. Both bedroom relatively small. Living hall equiped with TV, sofa and has dining table as well. There is small kitchen with mini stove and kitchenette. Unfortunately we was assigned a room with faulty aircond in the living hall, however the team work very efficiency to organised maintenance team to fixed it and when it was failed, we was assigned to a new room immediately. The breakfast spread is good. My daughter loves the kids playgrounds and kids club.

This property would have gotten 200% points if they had a better parking system. For a 1st timer, things were so confusing for us. Moreover the access card given to us was not working thus we had to go up and down just to get things sorted out. Parking - from the parking level 7 there are different access to different buildings. Had the security guard was not there, it would have been very hassle for us to find which lift entrance to use. The access card was not working and ended going down again to get it fixed and coming up again. FYI the check in place is not in the same tower as the one which are staying. The parking is not well lit at night so it's kinda scary to go there at night. The property - everything was good and satisfactory at T3 12-02 which is a three-bedroom unit. If I come again, will prefer to use this unit again. Breakfast buffet - this must be the highlight of the stay!!! The taste, varieties and price everything was just so good!!! The service was prompt and friendly, and sufficient people on duty. Very satisfied with it. The rate for adults RM30++ and children RM20++.

Clean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.

Good place to stay. Very spacious room for families. So comfortable. Close to many attractions.

The bellboy was super nice; he helped me call a taxi and even explained to the driver where I could get cash. The room was very comfortable, as expected from Hilton. The only downside was that I booked this hotel because the pictures showed a direct sea view. However, all I could see was a sliver of the sea between two buildings. There was another building between the hotel and the sea, which made me feel quite disappointed, like that old saying 'if you have Zhou Yu, why bother with Zhuge Liang?'. Overall, I'm still very satisfied with this hotel; the restaurant food was delicious too. And most importantly, staying at this hotel in Malacca really made me feel safe.

Overall, my experience at the hotel was great. The environment was elegant, and the service was attentive. The room was clean and tidy, and the bed was very comfortable. The transportation was convenient, and the check-in process was smooth. It was a very relaxing and satisfying stay. Highly recommended!

Overall, the stay was good, but the handling of an accident involving the room key was very unprofessional. I accidentally left the room key (only one set was provided) inside the room. When I reached out for assistance, the customer service staff seemed more focused on blaming me rather than helping to resolve the situation. The incident happened around 6pm. Initially, I was told that a staff member would come over, and I was even asked to prepare a tip for the assistance—which I didn’t mind, as I just wanted the issue resolved so I could have peace of mind for dinner. However, things did not go as promised. I was told to go out first and wait to be contacted when the staff was about to arrive. I went to a nearby shop for dinner and waited, but as expected, no update came. I tried messaging and calling multiple times, but there was no response. After some time, another staff member messaged in the WhatsApp group, suggesting that I go for a walk while they arranged for someone to enter the room to look for the key without my presence. I was not entirely comfortable with this, but I agreed as I had little choice. At around 9pm, the customer service staff contacted me again to ask where I might have dropped the key. I politely suggested checking the living room floor area. Unfortunately, the reply I received was sarcastic, which made the whole experience even more unpleasant. To keep it brief, while the property itself was fine, the customer service was unfriendly and the handling of the situation was disappointing.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Nice hotel to stay at. The swimming pool has salt water, which is something different from other hotels. Check-in and check-out were easy. There were quite a variety of breakfast options, and we enjoyed the food. The room was cold, and the bathtub was big. Overall, we are happy guests.