Hotels With Pool in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

The service and facilities of this hotel is top notch. Location might be abit further from jonker street but no problem for us as we are driving. There is free shuttle service every 2 hours to town if required. We had a good stay there and will return if we visit Malacca again. There is a bathtub too!

Great service and comfortable rooms, but with a few hiccups. The staff at reception were lovely. However, staying on the 32nd floor meant long waits for the lift during busy times. Also, the bathroom glass is quite see-through—not ideal if you're sharing the room with a friend. Overall, it was a good experience, but keep these points in mind.

Always my go-to hotel whenever I go to Melaka. Love the amenities, convenience, food and service. However, this time round the check in staff wasn't so helpful in assigning me my requested high floor despite my early check-in processing first before getting the keys at 3pm. I approached her again at key collection time at 3pm, yet she dud nothing on my request. I wiuld say her service was too perfunctory and mechanical for a first contact point counter staff. This is not the same good service I used to received countless times from other past visits. Hope the managrment step up her training before she tarnish the hotel reputation.

This place probably used to be great, but it's really showing its age and needs some serious maintenance. **Location:** Very convenient. **Amenities:** Didn't have time to use them. **Cleanliness:** Needs improvement. **Service:** I have to say, the human customer service was excellent. I really appreciate not getting those robotic, AI-like responses where you wait forever for a reply. The deposit was refunded quickly, so the service was good in that regard.

The hotel's location is excellent, right by the sea and convenient for getting anywhere. There's a rooftop restaurant next door. However, the facilities are a bit old. If you're traveling with children, be very careful of the sharp glass corners; I actually cut myself while washing my hands.

I absolutely loved having a bathtub! After a busy day, soaking in it was pure bliss. Parking was also available, which was a huge plus since I drove there. The room itself was spacious and had everything I needed. Overall, it was a very comfortable and satisfying stay, and excellent value for money. I'll definitely stay here again next time – hope the prices don't go up, haha!

Service very good & easy to process on self check in. Room is clean n comfy But the condo facilities always missed used by the people. Like no security to check on the swimming pool and the gym facilities for the ppl not wearing proper wear to use the facilities. Will book again in future but hopefully to improve the management service on the use of facilities by ppl to avoid damages on the gym room, dirty the swimming pool especially when the peak season during holiday’s.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Nice hotel to stay at. The swimming pool has salt water, which is something different from other hotels. Check-in and check-out were easy. There were quite a variety of breakfast options, and we enjoyed the food. The room was cold, and the bathtub was big. Overall, we are happy guests.