This hotel makes people feel the feeling of returning home: there are delicious dishes at home, a warm and homelike environment, and a full range of all-weather services. I'll come here if I have a chance.
I thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
✴︎Pros:
- cozy and natural woody taste room which is definitely my type
- water is free of charge if you ask the front
- sunshade was smart enough to be controlled by buttons
✴︎Cons:
- no place to get foods besides the restaurant located inside the hotel
- ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert
- location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute.
Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
With a stay at Palacio Arriluce Hotel in Getxo (Algorta), you'll be a 1-minute drive from Bay of Biscay and 10 minutes from Bilbao Exhibition Centre. This luxury hotel is 7.4 mi (11.9 km) from Bilbao Fine Arts Museum and 7.5 mi (12 km) from Plaza Moyua.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
Make yourself at home in one of the 49 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and desks.
Good location in a quiet, green area away from the center of San Sebastián. The room is modern, well-equipped and nicely decorated. It's not too big but sufficient. It's very clean.
Hotels in Basque Country100% of visitors choose this area
JJimmy _Valencia2025.08.22
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
The hotel is super luxurious, the location is great, the hotel is very new, the room is large, the facilities are complete, the service is superb, the breakfast is great, in short, it is a superb travel experience
Hygienic: very clean, equipped with a toilet
Facilities: very new, with minibar and desk, convenient, large space
Environment: equipped with parking lot and restaurant, rich breakfast, afternoon tea in the afternoon, convenient eating; the road and the mountain outside the window, very beautiful
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
Hotels in Basque Country6.3% of visitors choose this area
Mmarkee2023.11.15
The hotel is not on the beach, just a few hundred meters away from Shell Bay, but it has to go uphill. There are no restaurants nearby. There are bicycles at the door for riding. The rooms are okay. One of our rooms had a peculiar smell, but the others did not.
Very Good
118 reviews
8.8/10
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Great
RRexShangThe hotel is in a very good location, right in the city center, and it is very convenient to go to museums and art galleries. The hotel has its own parking lot, where you can pay for parking, and the price is quite reasonable. The room is very comfortable and the service is very warm. It is worth recommending.
GGuest UserGood location in a quiet, green area away from the center of San Sebastián. The room is modern, well-equipped and nicely decorated. It's not too big but sufficient. It's very clean.
AAlexandraI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
AAya✴︎Pros:
- cozy and natural woody taste room which is definitely my type
- water is free of charge if you ask the front
- sunshade was smart enough to be controlled by buttons
✴︎Cons:
- no place to get foods besides the restaurant located inside the hotel
- ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert
- location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute.
Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
ととんころりんIt's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
WWHYhuwaWhen booking, I specially found a relatively new hotel. The subway is downstairs. The male compatriots are three subway stops to the St. Mame Stadium to watch the ball. Across the road is the British Palace Shopping Mall. It takes 10 minutes to walk to the old town. It is very convenient. The hotel does not have a parking lot, and the public parking lot takes more than 10 minutes. There are many restaurants and cafes around, and it is super convenient to eat.
JJimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
MmarkeeThe hotel is not on the beach, just a few hundred meters away from Shell Bay, but it has to go uphill. There are no restaurants nearby. There are bicycles at the door for riding. The rooms are okay. One of our rooms had a peculiar smell, but the others did not.
MMatthewPerfect location in the middle of the town and right by the clock with the dancing figures. Lovely bodega bar downstairs. Rooms are spacious and comfortable.
FfemalekingHygienic: very clean, equipped with a toilet
Facilities: very new, with minibar and desk, convenient, large space
Environment: equipped with parking lot and restaurant, rich breakfast, afternoon tea in the afternoon, convenient eating; the road and the mountain outside the window, very beautiful
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