AAnonymous UserThe deal was exquisite,we asked high floor room and granted it, large room,pretty views,cleanness,and breakfast tb very well,we miss the spa q we left it again, Surely we will return
MMireiaWe were one night. The hotel is very quiet, the bed may need a change already the bed was noticed a little dipped. For all the other things, great, the bathroom very well and the size of the right room.
GGuest UserOur experience was that we couldn't even enjoy the hotel. The shower screen was missing a seal, so the bathroom flooded with water. When my husband stepped out of the shower, he pulled something and we had to leave the hotel at 4:20 PM to go to urgent care. It's such a shame. (My husband has a disability with reduced mobility).
Why didn't the maintenance staff or cleaning crew notice that piece was missing?
In conclusion, we ended up in urgent care without even using the room, and the hotel offered no suitable solution for the circumstances... not even an apology.
I don't think we'll be returning to this hotel, which is a pity because it used to be our go-to hotel in Pamplona.
GGuest UserEvery time I go to Pamplona, Spain, I will basically stay at this hotel.
The original price is more expensive, now it has been fine-tuned, it is worth staying
Very good hotel, excellent environment, very recommended
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