Hotels With Spa in Terengganu, Malaysia

A wonderful stay at the Perhentian Islands and the Marriott Hotel. Service: Every staff member I encountered consistently offered service with a smile, answering questions gently and patiently. This is likely due to the hotel's training and service standards. However, Perhentian Island mostly caters to European and American tourists, with Chinese visitors being a minority, so I didn't encounter any staff who spoke Chinese. Environment: The environment was absolutely stunning. After boating around most of Perhentian Island, this hotel's environment stood out as the best. If you find a good price, just book it without hesitation. Ctrip users might be assigned rooms further away; I was placed in the furthest corner, but it conveniently happened to be the closest to the entrance of Romantic Beach. I snorkeled at the beach for three days; the sand was beautiful, and under the afternoon sun, the water was a stunning Tiffany blue. However, don't go too late, as the water started to get a bit cloudy after 5 PM. The sand was soft, and there weren't many people. Compared to other public beaches, this one was very clean and well-maintained by Marriott, unlike other beaches that had debris. Snorkeling revealed many fish, and sometimes even some colorful large fish. The best spot was on the left side facing the sea, near the rocks, where you could see colorful, live coral. Facilities: Kids can play and do crafts at the kids' club during their free time, with a free 3-hour supervision. Several attendants looked after the children there. We went three times in two days. Because our ferry was at 4 PM, we played for a bit at 3 PM while waiting for the ferry, and the attendants even gave the children two small sea turtle toys! Additionally, if you have an afternoon ferry, you can still snorkel or swim after checking out, as there are changing facilities by the pool. Suggestions: The beach can provide life jackets, masks, etc., but the pool doesn't have swimming rings or kickboards. It would be better if, like other hotels, they offered some water toys for children. I also observed that none of the pools had lifeguards, nor did the beach, so parents should be vigilant.

This island hotel is absolutely fantastic! The moment you open the window, you're greeted with a stunning sea view, and the beach is wonderfully soft and clean. The rooms are spacious and comfortable, and the staff are incredibly friendly, warm, and attentive. The seafood feast was fresh and delicious, offering excellent value for money. This vacation experience was perfect, and I'll definitely be back again!

As soon as I stepped into this place, I knew that I will need to come here again. I don’t feel like leaving the area once I check in. The various daily activities provided for the guests are very helpful to make us enjoy our stay. The place is not crowded and the dining options are great. The amenities and the services are excellent.

The hotel enjoys a very strategic location, which is one of its strongest advantages. The proximity to the jetty makes arrival and departure especially convenient, as guests can simply walk directly between the jetty and the hotel. My experience with the service, however, was a mix of positive and negative. Prior to arrival, I emailed the hotel using the contact information provided on its website to request a table for my room, but unfortunately received no response. I eventually had to call the hotel to follow up. Although the arrangement was later confirmed through WhatsApp and I was informed that the table would be placed in my room before check-in, it was not there when I arrived. As a result, I had to visit the front desk to make the request again. To their credit, the hotel staff responded promptly and delivered a table to my room shortly thereafter. Another issue arose during check-out. As part of a group of 18 guests, we requested assistance in transporting our luggage to the nearby jetty. The front desk informed us that no assistance was available due to the busy check-in period. However, I later approached a staff member who had been handling the luggage trolley earlier during our stay, and he kindly agreed to help move all our luggage to the jetty. His willingness to assist was greatly appreciated and reflected a high level of customer service. Overall, the hotel offers an excellent location and some staff members demonstrated outstanding helpfulness. However, the consistency of service, particularly at the front desk, could be improved. Given the premium rates charged by the hotel, I believe guests would reasonably expect a higher and more consistent standard of service throughout their stay.

The hotel having a lounge at Terengganu Airport is a huge plus! Upon arrival, the lounge staff were incredibly helpful and quickly arranged our transfer to the jetty. Once we reached the island and checked in, everything was meticulously organized, with staff collaborating efficiently to manage all our bookings. Saiful, the restaurant manager, thoughtfully added me on WeChat to arrange our themed dinner, which was a very nice touch – thumbs up! Our customer relations manager, Hamdan, followed up throughout our stay, assisting with activity arrangements, answering all our questions, and checking in daily to see how we were doing, making us feel right at home – another thumbs up! Finally, I have to mention the fantastic location of The Taaras! The private beach view from our cliff suite was absolutely stunning! The room was spacious and well-laid out; our whole family loved it! With all the facilities at the hotel, there's no chance of getting bored. A tip for future visitors: the hotel has its own private airstrip on the island. Next time we come to Redang, we can fly directly from Kuala Lumpur with Taaras Air, saving us the hassle of the boat journey! All in all, The Taaras is the top choice for Redang Island!

The hotel was a huge disappointment when we arrived. We were looking for a romantic hotel that matched the photos... They gave us room 06, which was a triple, even though we had booked a double. Total disappointment when we opened the curtains; the view was just one wall on one side and another wall on the other, with the sea in the distance. It was nothing like the photos of the room advertised on TripAdvisor. Upstairs there was a terrace, with more buildings in front and the sea in the background... The pool: it was shallow everywhere, and I'm very short, 1.50m (5 feet), and it barely came up to my chest. The tile on the steps was broken and there was a high risk of cutting a foot. The next day (I suppose someone complained) they put up construction tape to prevent people from using the steps, but the tile wasn't fixed. They're building next to the pool, so it wasn't romantic or relaxing at all; there was the sound of a drill in the background... In short, 300 euros a night, an excessive price for the quality of the facilities. The only thing that saves the hotel from a worse rating is the excellent restaurant, with very high quality, and the incredibly friendly staff. We give them a 10. On the other hand, be aware when booking the water taxi to the port. It's free, but it's not exclusive to the hotel. This means that if you book at the hotel at 12 pm, the boat from the islands will depart at 12:30 pm because the taxi picks up other people at different points around the island. This is something to keep in mind if you have a flight, as it will add at least half an hour to your travel time.

The room is large, with a courtyard, and a little bit of a Maldivian feel, but no hair dryer was found. The food is good, the taste is OK, the ingredients are fresh, and it is slightly more expensive than other nearby restaurants. The service is still quite enthusiastic, especially the on-demand food service staff for breakfast, who are very enthusiastic and proactively ask if there are any dishes that need to be ordered. Proactive service is precious and feels very good. However, the front desk service is perfunctory, seemingly enthusiastic but not solving the problem. After waiting for a long time, no one took the initiative to tell us that we can check in. We went to the front desk to ask, and a few chatty waitresses smiled and said that it was ok now. When we left, we missed the boat because the front desk arranged to wait for the water taxi. Obviously, we were very anxious and asked many times, but the front desk told us that there was no problem. The boat is often late. I asked them to call the shipping company to inform us that we have not boarded the boat yet, and I guess there was no communication. I was speechless. The service to customers should not be just superficial enthusiasm. I hope to really solve problems for guests instead of creating problems.

Our time at Summerbay Resort was really pleasant. Very friendly staff and very good service. The deluxe pool view room was clean and had good amenities and a nice view of the pool. At no point did it feel like this trip was not worth it. The beach in front of the hotel is wel maintained with plenty of baby black tip reef sharks to see while snorkeling. The included breakfast was good, with good food and plenty of seating. For dinner though I would advise to go to Seaview cafe. The dinners and the quality of the food are amazing. Special shoutout to chef Chris for cooking delicious dinners 10/10! We're writing this review as European guest. Communicating in English was not a hassle at all.

Its a last minute booking and we didn't select for any package. The service is good where they wait for us during arrival and help us to carry our bags, serve light refreshments during check in and the staffs also friendly. The service that need to improve is no staff is available during not peak hours, the call is not answered and the request to change the rusted kettle is being ignored. The amenities are old and not well managed. The floor is dusted, the mirror frame in the toilet is broken, the balcony wood also broken and it can be dangerous if small kid left alone. The food is good and the price is reasonable. We pay for the dinner buffet and its quite satisfactory.

Stayed for 3 nights. Overall, this place has so much potential. The kampung ambience is so peaceful and inviting. The old Istana (palace) transformed into rooms gave the kampung lifestyle feels. Just walking distance to the beach and the scenery of the whole resort is tranquil. Nevertheless, suggest to clean and restore the pond around the resort. Re-do the whole landscaping around the resort and plant all the local flowers, fruit trees and herbal plants. And to install more solar lights. With this new facelift of the whole sorroundings, will surely invite repeating guests. Shoutout to the friendly staffs too. (P/S: suggests to invest on bed bug spray for each room too)