Hotel near Haitang Bay,Sanya2% of visitors choose this area
CCHI WAI2025.08.24
Very impressive experiences in Altantis Sanya
Very nice room and scenry
Fahad, the assistant during my stay is nice and helpful.
From the first day for assisting my checkin and to the last day for assisting my checkout
he is professional, patient and always with timely response to my requests
Typhoon is striking Sanya these days, Fahad provided us with the information regarding the typhoon which was very helpful
Room clean was nicely done and my daughters like the towel rabbits very much
thanks for the fruit platter and goodbye gift
water world and aquarium are good
we all enjoy our times there
C秀 不看完全沒有損失
像我一樣 看了就是時間金錢雙重損失了
Hotel near Yalong Bay,Sanya35.5% of visitors choose this area
AAnonymous User2025.02.05
Exceptional Stay with Outstanding Service!
I had an amazing stay at MGM Sanya Resort! From the moment I arrived, the staff was welcoming and attentive, making sure everything was perfect. A special thank you to Jelly from the Guest Relation Office, who went above and beyond to assist me throughout my stay. She was incredibly kind, professional, and always ready to help with any request. The resort itself is stunning, with beautiful ocean views, fantastic facilities, and delicious dining options. I highly recommend this hotel to anyone looking for a relaxing getaway. I will definitely be back!
Hotel near Dadonghai Beach,Sanya11.3% of visitors choose this area
Ttears09302025.07.25
The hotel is conveniently located not far from Dadonghai, and Yalong Bay is just a 30-minute drive away, making it very convenient for exploring Sanya. The room was incredibly spacious with a large bed, and I particularly appreciated the well-designed bathroom with separate wet and dry areas. The oversized bathtub on the balcony was a lovely touch. Downstairs, the hotel also features an outdoor swimming pool and a fish spa.
A special mention for the large desk and desk lamp in the room – this was incredibly helpful for families with school-aged children, ensuring homework could be done without any hassle. We stayed for three nights, and a complimentary dinner was included, though the dishes offered were quite similar to the breakfast buffet.
All the staff were incredibly friendly and welcoming. Special thanks go to Wei Xiuli, the breakfast attendant, and the cleaning staff on the fifth floor – both deserve high praise. Upon returning home, I learned that Hainan offers tourism subsidies. I called the hotel to inquire about the invoice needed for the application, and the staff member was very patient and helpful. I hope to successfully apply for the subsidy.
There were many Russian guests at the hotel, which indicates it's also well-regarded by international visitors. Sanya is beautiful, the hotel is excellent, and we will definitely return!
Hotel near Yalong Bay,Sanya35.5% of visitors choose this area
BBrilliant-traveler2025.08.31
We spent 3 unforgettable nights at the Sanya Yalong Bay Palace Resort, and our experience was absolutely perfect from start to finish.
The rooms were impeccably clean and matched the photos exactly. The view from our room was simply breathtaking – definitely a highlight of our stay.
All the staff were exceptionally friendly and went above and beyond to make us feel welcome. A special thanks to Pan Pan (潘潘) for her outstanding care and attention to detail throughout our stay. The small surprise gifts were such a sweet and personal touch that we truly appreciated.
The breakfast offered a great variety and was delicious. We also had dinner once at the Ocean Restaurant – the food was incredibly tasty! The resort's location is fantastic: it’s very close to the beach and right across from restaurants and shopping areas, making it very convenient to explore nearby.
Although the pools were unfortunately unavailable due to typhoon damage before our arrival, the hotel handled the situation gracefully and offered a thoughtful alternative solution for guests.
Overall, the resort is beautiful, well-maintained, and offers a wonderful atmosphere. We highly recommend staying here and would love to return in the future!
Thank you for such a memorable experience!
Hotel near Haitang Bay,Sanya2% of visitors choose this area
GGuest User2024.11.22
Our stay at the Westin Hotel was wonderful, special thanks especially to Lila, our room assistant. She promptly responded to all my inquiries and provided excellent recommendations for places to visit in Sanya.
I’d also like to extend my gratitude to Calvin Han. He is super friendly and helpful, answered all my questions and even gave us suggestions on where to go with children. Definitely went above and beyond his role, providing exceptional service!
Cuiye Yuan, our housekeeper, kept our room spotless every day & greeted us every morning. The entire staff was incredibly helpful. We will definitely return to the Westin Hotel in the near future. Thank you again for the yummy coconuts and fruit platters!
Hotel near Yalong Bay,Sanya35.5% of visitors choose this area
KKenny MJ2024.12.27
For me personally it was value for money for the following reasons. The room, bed linen and bathroom were clean. The ocean front view was picturesque. Most importantly the staff was very helpful and kind. The front desk was very helpful. The lady (name Kiki) helped us book a Christmas buffet dinner, Thanks a lot, it was valuable as the show and food were amazing.
Other things: Breakfast was average. Facilities a little bit outdated, don't expect something special.
Hotel near Dadonghai Beach,Sanya11.3% of visitors choose this area
TTorishya2025.04.18
Came late for check-in but was room was spacious and clean! They gave me a free upgrade too. Parcel and food delivery was send up to me, making it very convenient. Thanks to 管家小林 for advice and assistance!
Hotel near Yalong Bay,Sanya35.5% of visitors choose this area
GGuest User2025.05.04
Third time here and we had a fantastic family holiday again! Location, beach, swimming pools and gardens are gorgeous and really well kept. We love the different pool options and the room with direct pool access is so convenient with kids. I agree with other reviews that rooms could use renovation, especially if they used to be smoking rooms, but daily cleaning is impeccable. The open air breakfast spot is lovely and breakfast choice is excellent, Chinese restaurant is also very good and provided such nice support to celebrate kid’s birthday. Derrick Liu was so helpful to address any concerns, everyone on staff is super friendly and goes above and beyond to make us feel welcome. Can wholeheartedly recommend!
Hotels in Hainan46.3% of visitors choose this area
NNerissahf2025.05.16
I was torn between Le Méridien and Westin when I went to Shimei Bay. I think many people are like this. I wanted to stay in a pool room, so I chose Westin without suspense. I think Westin is better in terms of hotel area layout, design, and various restaurant facilities and services! I like the lobby bar, which has various performances at night, where you can drink and chat. Of course, the hard bar on the beach is also good. The room type arranges free travel photography, and there are also various discounts and various activities. It is very considerate. The housekeeper Xiao Feng learned that I wanted to dry clean my clothes, so he specially applied for a free coupon, which was very considerate. He also sent mosquito repellent. The hotel's taste restaurant tastes good, and various packages meet the needs of different groups of people. It is also fun to drink and watch shows in the hotel lobby bar at night! You can choose the indoor and outdoor swimming pools. At least I am satisfied with it. It is a very happy vacation experience!
Hotel near Sanya Bay,Sanya16.7% of visitors choose this area
Mmissy_so2025.04.21
We had a fabulous Easter holiday at Wyndham Sanya Bay, and it’s truly a fantastic destination for families with young children. Here’s why we loved it:
-Perfect for Kids: The kids club was the highlight for our little ones, offering daily activities that kept them entertained for hours.
-Fantastic Pool Experience: The swimming pool was a big hit, with plenty of floaties and tons of toys to play with—our kids couldn’t get enough!
-Amazing Outdoor Play Gym: The outdoor play gym was another great addition, providing endless fun and a safe place for active play.
-Spacious and Clean Rooms: Our room was very spacious, spotlessly clean, and perfect for a family stay.
-Wonderful WeChat Concierge Service: The WeChat concierge was incredibly efficient and helpful, quickly accommodating all of our requests with ease.
- An OK Breakfast: The breakfast spread was generous and had something for everyone.
Language Barrier Handled Well: While most staff didn’t speak English, they did their absolute best using translation apps, and their friendliness and effort made up for any challenges.
Hotel is very close to the airport but somewhat further away from other locations. Nothing to be worried about if you're looking for a ”mainly-resort-type” of getaway. Didi's are easy to call to the hotel if you do want to venture out.
Overall, the hotel exceeded our expectations and provided a relaxing, fun-filled holiday for our family. We highly recommend it to families with young children looking for a kid-friendly getaway.
Excellent
18203 reviews
9.6/10
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9.5/10
Outstanding
JJustynaA truly unique experience. Surrounded by the hills overlooking the sea, you can hear the birds singing and immerse yourself in the nature.
The resort offers variety of attractions for both, adults and kids (the glass and rope bridge/animals/photo shoot and many many other...). Staying for 1 night isn't enough. The infinity pools are amazing and the restaurant food is delicious.
The place is very big and commuting between different areas take time, but there are cars that can be ordered via Wechat. They are sent immediately and the waiting time is short. The whole communication process is very easy, staff is super friendly and helpful.
I also loved the photo shoot. The photographer is professional and the whole thing only took 1 hour. Different clothes are offered at the location.
To summarize, it's an experience me and my family will never forget. I can't wait to go there again!
YYuanannaBefore we checked in, the housekeeper Kiki contacted us proactively. We thought it was just an online housekeeper, but we didn't expect that he would show up when we checked in and lead us. Along the way, he asked us about our needs and adaptability, and asked us if we needed an introduction to the hotel. He also introduced the room facilities after we entered the room. Kiki responded and solved various problems in a timely manner. Because I was with my children, I encountered more problems, but there was a staff member who was very nice. Several families came to help us solve the problems every time, saying that they were worried that we had been waiting for a long time. I later asked Kiki his name, which was Wang Chenglong. I don't know if the evaluation is useful, but I am really grateful to them both.
SSuntikaI stayed at the Shangri-La Sanya to celebrate a friend’s birthday over the weekend.
We booked the Club King Room which came with a lot of free activities and saved us a lot.
Check in was smooth as I was helped By Guest Relations Supervisor, Dora and her colleague Nancy. They were kind, attentive and professional.
The hotel has a mini supermarket in Building 1, which was nice.
Breakfast, lunch and dinner at the hotel was incredible. I would suggest S.E.A restaurant it’s a Southeast Asian Restaurant.
I feel the hotel failed my expectations in two area:
1. The spread offered at afternoon was limited and if you didn’t arrive on time you had to wait about 10-20 mins for the next batch of food to come out.
2. At Happy Hour in the club lounge, there was a few bottles of hard liquor, chilled prosecco and wine. However?l, once the bottle was empty it was replaced with another fresh bottle.
Other than that, my friend and I had an amazing stay and was definitely worth it.
Ttears0930The hotel is conveniently located not far from Dadonghai, and Yalong Bay is just a 30-minute drive away, making it very convenient for exploring Sanya. The room was incredibly spacious with a large bed, and I particularly appreciated the well-designed bathroom with separate wet and dry areas. The oversized bathtub on the balcony was a lovely touch. Downstairs, the hotel also features an outdoor swimming pool and a fish spa.
A special mention for the large desk and desk lamp in the room – this was incredibly helpful for families with school-aged children, ensuring homework could be done without any hassle. We stayed for three nights, and a complimentary dinner was included, though the dishes offered were quite similar to the breakfast buffet.
All the staff were incredibly friendly and welcoming. Special thanks go to Wei Xiuli, the breakfast attendant, and the cleaning staff on the fifth floor – both deserve high praise. Upon returning home, I learned that Hainan offers tourism subsidies. I called the hotel to inquire about the invoice needed for the application, and the staff member was very patient and helpful. I hope to successfully apply for the subsidy.
There were many Russian guests at the hotel, which indicates it's also well-regarded by international visitors. Sanya is beautiful, the hotel is excellent, and we will definitely return!
AAnnaDukesPros : beach front, great views. The staff can speak English and are very friendly as well as attentive. i believe it was daniel (not sure), but he was great and very helpful. The buffet is pretty decent with a lot of options. Rooms are quite spacious. Taxis are quick. Massage spa in the hotel is nice as well.
Cons: I don't have strong cons, but there are definitely some things that can be improved to make the hotel a better stay and upgrade the quality. Such as better toiletries, the toothpaste and shampoo/conditioner were cheap products that didn't do much so I would highly recommend to bring your own. The sofa bench in our room was stained. I loved that we had an iron and board in our room, but the board was about 10 years old and didn't even stand straight.
The pool area was quite confusing and not logically structured. So many sections were always closed off. It required you to go a long way around to the beach and limit your freedom of where to swim.
During breakfast time, the management poorly scheduled/organized their staff, leaving one worker to clean all the tables during its busy time. This led to many people standing around waiting for tables to be cleaned or sitting at a dirty table.
Overall, it's not a bad hotel at all, but if you're not on a budget, you can spend money on a more updated one. Though this one has its perk of being beachfront.
GGuest User😄 I lived in a suite and I felt pretty good. The room was very clean. It was not far from the beach. I walked for 10 minutes. I could see the Qingxuan Bridge and Tongguling Beach on the window. There was a supermarket downstairs. It was convenient to eat in this area. It was not convenient to go to the town three kilometers away. There was a bus stop next to it. It’s convenient to go to town. It’s 12 yuan to take a taxi or go to the night market by the sea. But there are still many delicious foods to order takeaway. I asked the boss to help me contact and rent a small electric ride. I gave 100 yuan a week.
AAnonymous UserLocation:Extremely convenient with breathtaking views.
Room: Upgraded to a seaview apartment suite. The shower drain in my previous room had a minor issue. Manager Grace Wang from the Front Office patiently and meticulously resolved it. She even added me on WeChat to follow up—truly professional. Thank you!
Breakfast: On 33/F. Stunning view. Decent overall. Highly recommend the noodle station and waffles.
Service: Far better than the unsmiling Sofitel next door. Staff were courteous, kind, and tactful across all departments, including the Chinese restaurant staff on 4/F.
True Hospitality:
- Grace sent a beautiful birthday fruit platter for my family member’s celebration.
- Proactively followed up during our stay to ensure a flawless, pleasant experience.
I stayed another three days after returning from Xinglong. Felt homey and cozy throughout.
Overall, exceptional value, highly professional service.
Absolutely worth returning.
Sshl89this hotel had a nice exterior and lobby with many bars within walkable distance. Rooms showed some signs of ageing. We are very grateful that Zita from JW Marriott Singapore helped us contact Andre and Jam from JW Marriott Dadonghai bay who managed to help us upgrade our room to a seaview. The view was excellent with unobstructed views of the sea. Front desk lobby staff were helpful and showed initiative and the chefs manning the live station informed us of possible allergens in meals. Card reader in lifts often failed to read our cards and turndown service felt slipshod but overall the stay was comfortable and relaxing.
这酒店从外头看起来很漂亮,也很豪华。大堂也不错,门前还有水可以喝。酒店附近有很多酒吧能走得到。可惜房间感觉有点旧。很感谢新加坡的jw万豪帮我们联系了Jam 和 Andre,使我们能升级到海景房。大堂的员工态度都很不错,很自动。看到客人会上前问有什么能帮助的。早餐厨师会看到客人不要某些调料会自动提出说当心客人对食物敏感。电梯很多次都读不了门卡是我们一直要回前台换卡。房间夜床服务感觉也有点草率。当总体来说我们觉得住得相当的舒服。
Ttravel with erikaMy family and i had a great time in sheraton haitang Resort & we stayed in the family suite with Seaview facing for 2 nights. The children love the sea theme bed room so much.
There are alot of activities that keep the young children occupied and stay in resort throughout the stay.
Last but not least, i like to compliment Iris for her exceptional service & hospitality. She take great care of our needs during the stay.
highly reccomend to anyone who wish to have a fuss free holiday with families.
CCHI WAIVery impressive experiences in Altantis Sanya
Very nice room and scenry
Fahad, the assistant during my stay is nice and helpful.
From the first day for assisting my checkin and to the last day for assisting my checkout
he is professional, patient and always with timely response to my requests
Typhoon is striking Sanya these days, Fahad provided us with the information regarding the typhoon which was very helpful
Room clean was nicely done and my daughters like the towel rabbits very much
thanks for the fruit platter and goodbye gift
water world and aquarium are good
we all enjoy our times there
C秀 不看完全沒有損失
像我一樣 看了就是時間金錢雙重損失了
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