Friendly service and nice room with free drinks in the mini bar (in many hotels these days they are empty).
It is unclear to me that the parking costs are 19.95 euros. It was not clearly stated prior to the stay and during check-in.
Eventually these were waived by the beverage manager. Friendly man.
I will come here again despite the Danish lady behind the reception who was rather sharp and curt.
The layout of the room, the bed and the desk are a bit strange, and the shower in the bathroom has no curtain. However, the Dutch can't play by the rules. It's on the 91011th floor of a building. The 12th floor is the front desk, which is also the reception for the spa, but some rooms are not in the elevator location of the front desk. It's a bit difficult to find it by going to the 10th floor. The building is next to the train station, which is convenient for travel. Leiden is like a fairy tale kingdom, very unique. It's worth a visit.
In the last 6 months, I have stayed at the hotel every week. Because it is a new hotel, there are (many) childhood diseases that occur. Remove alarms at night, reservation errors, restaurant errors, poor quality food, no newspaper, rigid staff .....but continuously improved this significantly. The last few weeks was all top-regulated! Small-off!
Convenient transportation, complete hotel facilities, nearby is a large tulip field, just in season, very beautiful! The service is also very good, but the room this time is average.
This hotel’s winning points are the swimming pool, spa room and breakfast! The staff in the breakfast area are great. For the spa room, the first room given to us the sauna was not working so they needed to switch us to another room. We went from an amazing view to just looking over a roof of the building next to it. The manager in charge at that time said theyo have other available rooms that is similar with better view but we need to pay extra. It was a bit ironic. Nevertheless, we tried to enjoy the rest of our time there. It is isolated and a long walk from everything else so it is ideal for that kind of holiday. Best to take car and not public transport going there.
The decoration of the hotel is older, the corridor has a taste, not very comfortable. The bathroom in the room is very small, the activity is not convenient, and the corners are not clean. The surrounding environment is good and there is a KFC.
Fine large clean room (own choice), but in the toilet still a last paper rest not washed and a long female hair in the shower, iehhh! Beds and kiss lovely! Breakfast greatly expanded. Location is close to the beach but in the middle of a pressing crosspoint, a little ‘nouja view' . Service reception and restaurant super friendly!
Hotel near Centrum,Hague95.1% of visitors choose this area
GGuest User2024.05.05
Reception and check-out were excellent. The concierge Ivo is a top in his field. We had a junior suite at the front. The room was really spacious. We think the bathroom and the bed are excellent. The cleaning could have been a little better for the level of this hotel. Clutter under the bed, stains on the carpet/curtains, dusty edges and surfaces. Breakfast in the room was initially messy, but the staff resolved it neatly. The breakfast was tasty, but not special at all. For the level of this hotel you would expect, for example, fresh orange juice, but not so. A missed opportunity! The staff at Des Indes makes the difference. They are very hospitable, service-oriented and ensure that we continue to choose this hotel.
Great
119 reviews
9.3/10
Price from
£152
per night
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8.8/10
Very Good
LLuoluohebaobaoThe layout of the room, the bed and the desk are a bit strange, and the shower in the bathroom has no curtain. However, the Dutch can't play by the rules. It's on the 91011th floor of a building. The 12th floor is the front desk, which is also the reception for the spa, but some rooms are not in the elevator location of the front desk. It's a bit difficult to find it by going to the 10th floor. The building is next to the train station, which is convenient for travel. Leiden is like a fairy tale kingdom, very unique. It's worth a visit.
GGuest UserThis hotel’s winning points are the swimming pool, spa room and breakfast! The staff in the breakfast area are great. For the spa room, the first room given to us the sauna was not working so they needed to switch us to another room. We went from an amazing view to just looking over a roof of the building next to it. The manager in charge at that time said theyo have other available rooms that is similar with better view but we need to pay extra. It was a bit ironic. Nevertheless, we tried to enjoy the rest of our time there. It is isolated and a long walk from everything else so it is ideal for that kind of holiday. Best to take car and not public transport going there.
OOndernemer in VeranderingFine large clean room (own choice), but in the toilet still a last paper rest not washed and a long female hair in the shower, iehhh! Beds and kiss lovely! Breakfast greatly expanded. Location is close to the beach but in the middle of a pressing crosspoint, a little ‘nouja view' . Service reception and restaurant super friendly!
MMaarten JansenFriendly service and nice room with free drinks in the mini bar (in many hotels these days they are empty).
It is unclear to me that the parking costs are 19.95 euros. It was not clearly stated prior to the stay and during check-in.
Eventually these were waived by the beverage manager. Friendly man.
I will come here again despite the Danish lady behind the reception who was rather sharp and curt.
TThe Force went on holidayAbsolutely wonderful. Could not find anything negative about this hotel. Possibly one of the best places I ever stayed. Extremely clean and neat, full equipped gym, quiet location. There was a misunderstanding with the booking which was resolved with the highest professionalism. Looking forward to the next time.
AAnonymous UserConvenient transportation, complete hotel facilities, nearby is a large tulip field, just in season, very beautiful! The service is also very good, but the room this time is average.
GGuest UserReception and check-out were excellent. The concierge Ivo is a top in his field. We had a junior suite at the front. The room was really spacious. We think the bathroom and the bed are excellent. The cleaning could have been a little better for the level of this hotel. Clutter under the bed, stains on the carpet/curtains, dusty edges and surfaces. Breakfast in the room was initially messy, but the staff resolved it neatly. The breakfast was tasty, but not special at all. For the level of this hotel you would expect, for example, fresh orange juice, but not so. A missed opportunity! The staff at Des Indes makes the difference. They are very hospitable, service-oriented and ensure that we continue to choose this hotel.
GGuest UserThe stay was in itself OK. However, what is absolutely not OK is the handling of credit card data. At the arrival, my credit card blocked the deposit including tourism fee, which was also approved by me. The next morning when I sleeped, a amount was booked again from my credit card. When I noticed that I paid the tourist fee in bar at Check Out. The lady at the reception apologised for the disturbances and assured that the cancellations were cancelled. Now 3 weeks later I still wait for my money, no more feedback and had to open a case at my credit card company. That's very disappointing
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