Posted on Jun 7, 2023
Guest User
All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.
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Price per night from:SAR 365
Posted on May 10, 2026
Guest UserIt was a lovely hotel very clean rooms, comfy bed.
However remember to book your breakfast the night before otherwise it cost £17 per person instead of £14 ( was a bit of a kick in the teeth) buffet style breakfast so food wasn’t particularly hot and we were waiting around for lots of items to be replenished even though it wasn’t to busy.
Big queue for the coffee machine as one was broken so only one working.
Upon check out don’t forget to enter your car Reg if you had parked in the Docklands car park where you get a discount.
All in all a pleasant stay in a great location
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Price per night from:SAR 262
Posted on Oct 14, 2025|Standard Room
Sue_AI had a good stay at Novotel Leeds Centre. The staff were very friendly, and the location was perfect - just a 10 minute walk from the train station and close to the city centre. Breakfast could have been better, and my room wasn’t spotless, but overall it was a pleasant experience. I will still recommend this hotel for anyone visiting Leeds for the first time.
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Price per night from:SAR 303
Posted on May 25, 2026
Guest UserGood front office team and very helpful throughout my stay.
I accidentally left my suit behind, and I hope they will kindly arrange to send it back, as I have already organised the postage.
Overall, a really good team. A special mention to the chef in the kitchen, who clearly enjoys looking after guests and making sure everyone is well fed.
Great service and a lovely team.
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Price per night from:SAR 230
Posted on Jul 16, 2025|Club Double Room
LadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
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Price per night from:SAR 328
Posted on Apr 26, 2026
Anonymous User
The room is a normal-sized one, equipped with 2 British twin bed (Width: 130~140cm), and it was prepared in an acceptable condition. Air-conditioner is available, but you may find that it need to be turned on for 2~3 times a day, as the system had been set in an economic mode by the hotel. The breakfast is a typically British one, whilst baked mushroom is not provided. Nevertheless, the breakfast tastes good, and you could serve yourself with chocolate croissants, cheese, hot tomato mush, vegetarian-friendly sausages, honey, tinned peaches and coconut yoghurt. Toothpastes and toothbrushes could be ordered with a fee (£2), thereby you'd better rake your own's. The location is reasonable, since the hotel adjoins the John Lewis shopping mall, and there's only 10-min walk way between the hotel and Leeds coach station. Meanwhile, you may walk to the Victoria and Trinity shopping centres in 15~20 minutes from the hotel, though it might be a bit inconvenient to travel to the nearby downtown by bus, given the lack of bus stops next to the gate of this hotel. Overall, it's a foolproof option for someone who anticipate a lodging experience surpassing the average level there.
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Price per night from:SAR 217
Posted on Sep 24, 2025
Guest User
I made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.
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Price per night from:SAR 354
Posted on May 26, 2026
Guest UserThe hotel itself was excellent and well appointed for our purposes. I would definitely book to stay again. Particularly convenient for Temple Newsam park where we were attending Slam Dunk festival, and for M1 access.
The only issue was checking in, where the hotel only had one room listed under the booking reference although all my paperwork confirmed I had booked and paid for two. On a full weekend, it was disconcerting. After a lot of head scratching, they noted there was another room booking made 1 minute after the one they could find, that didn't have a name attached. Not sure if this was an issue with trip.com or Ramada systems, but it did cause inconvenience and stress to both us and the staff trying to check us in. Perhaps this issue could be looked at please?
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Price per night from:SAR 228
Posted on Nov 1, 2025|Double Room
Bianzoubiankan-woxihuanThe hotel's location is quite close to the train station, within walking distance. The rooms are spacious, and there's a kettle to boil water. The buffet breakfast in the morning is plentiful. Definitely worth booking! It's also conveniently located near all the attractions, making getting around easy. Highly recommended!
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Price per night from:SAR 332
Posted on Jun 13, 2026
DukuxiwuThis was the best value-for-money accommodation during my 20-day in-depth tour of the UK. The location is practically central, just a few hundred meters from the train station. There's public parking next to the hotel, though it's a bit pricey at £37 for one night. Right next to the hotel is a shopping mall with everything you could need, including lots of great food. There's a Thai restaurant there that's particularly excellent. If I ever come back, this will definitely be my go-to hotel again 🏨
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Price per night from:SAR 377