Room service after 11 was non existent . I tried ordering food multiple times - the phone didn’t work and the app didn’t work. It’s 35 minutes from the airport (make sure to book a car beforehand because uber drivers can be sketchy - mine canceled on me in the car then tried to rip me off after). Otherwise , it’s a beautiful beach, the gym is adequate the food is good and bring a book and enjoy the beach life . Definitely pay for the platinum on the app because at the hotel it’s 45 dollars a day to upgrade per person.
I’ll admit, the negative reviews almost made me cancel my reservation at the Nickelodeon Hotel—but I’m so glad I didn’t! I encourage everyone to experience places for themselves rather than relying solely on other people’s experiences (bad reviews). Everyone has different expectations, and some can be more demanding than others.
My family and I are pretty chill and laid-back, so even when a few things didn’t go exactly as planned, we were able to adjust easily and still have a great time. The overall experience was very positive—good food, super friendly staff, and great service throughout our stay. We had so much fun and made some amazing memories. Definitely worth the trip!
With a stay at Jewel Punta Cana in Punta Cana, you'll be 1.6 mi (2.6 km) from Sirenis Aquagames Water Park and 5.5 mi (8.9 km) from Macao Beach. This all-inclusive resort is 9.2 mi (14.8 km) from Cana Bay Golf Club and 11.1 mi (17.9 km) from Punta Blanca Golf Course.Pamper yourself with a visit to the spa, which offers massages and body treatments.This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 11 bars/lounges. Featured amenities include a 24-hour front desk and an elevator. This resort has 3 meeting rooms available for events. Free valet parking is available onsite.Make yourself at home in one of the 620 guestrooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
Hotel near La Altagracia100% of visitors choose this area
AAlaigeerfankuai2023.04.26
The room is newly renovated! But the design is not novel! Front desk service is average! The restaurant is not bad in the all-inclusive! The pool is good 👍! The sea view room is a bit far away! There are trees on the lower floors that are not recommended!
The place has good facilities, but don't expect a 4 or 5 star hotel. The rooms don't have moisturizer, for example, coconut water is not included and the drinks are all made with pre-made ingredients (no lemon, just industrialized lemon juice). In short, you can expect a place with good facilities, but the quality of the food and drinks leaves a lot to be desired. Getting around the hotel is quite complicated, with a not very intelligent layout, so depending on where you are staying, you may have to walk 15 to 20 minutes to the beach.
1. This is an old hotel with a particularly good beach location. I once walked six kilometers along the beach and found that the beach of this hotel can be said to be the best among the resort hotels in a string along the coast of Punta Cana.
2. How about the service? It's basically OK. The room cleaning staff and restaurant service staff are very good, but the front desk staff is just so-so. It takes at least 20 minutes to check in. They are slow and indifferent to guests.
3. If you ask the bellhop at the door to call a taxi for you, you must confirm the price repeatedly to prevent the bellhop and the taxi driver from cheating you. Of course, the money cheated will not be much, maybe only three or five US dollars, but when you know that you have been cheated, although the money is not much, it is still very unpleasant to be treated like a **.
4. On the first day of check-in, there was a strong musty smell in the room. After calling the hotel customer service, they quickly changed the full set of pillows, quilts, etc., and sprayed a lot of freshener, so the musty smell was suppressed. From the second day onwards, I could no longer smell the musty smell.
5..The locals speak Spanish, so it is a bit difficult to communicate in English.
6. There are still a lot of mosquitoes in the hotel, and the bites are painful and itchy. But this is the case in all resort hotels here, and mosquitoes are unavoidable.
7. The hotel's food is great.
Top service! Really
I recommend taking meals mainly in the Royal's restaurants or on the beach.
Sparkling white wine is to be avoided there really bad.
Located on the southeast coast of the Dominican Republic on a pristine eco-friendly beach La Romana offers
an Unlimited-Luxury getaway for couples and couples with children. Elite rooms and suites with elegant appointments
gourmet dining and chic lounges serving top-shelf spirits a fun-filled Explorers Club for Kids Core Zone Teens Club
luxurious spa and fitness center and exciting nightlife are all included. This expansive and spacious resort is located only
45 minutes from Punta Cana and within close proximity to Saona Island Catalina Island Altos de Chavon World-class
golf courses and three international airports
Uno de los Hoteles que e visitado más completo y muy organizado las instalaciones excelentes servicios superior agradables la comida extremadamente buena el trato de los colaboradores super especial , gracias a la Sra Anny muy atenta y amable le doy un 1millon de valoración por su forma de tratarnos a mi y a mi esposa
98 reviews
7.5/10
Price from
US$210
per night
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8.2/10
Very Good
VVidal ClaramonteIt has been a pleasant stay. The customer service provided by the hotel has been satisfactory in general. The all-inclusive offer could be improved from my point of view. And for that price it could have included the transfer. Improvable facilities, especially the gym, which is not suitable for this hotel, is very small and inaccessible, it seems like a maze to enter. And the spa is also very poor and not even included in the offer of the all-inclusive package with a superior room. When in Spain 90% is included both services, transfer and spa. Great hotel, great chain, but my face of satisfaction for some other things remains indifferent for that reason... The variety in the food buffet was not too much either... it is compensated by the customer service and the environment of virgin beaches. Then a detail is the overweight in terms of street vendors outside and inside the enclosure...even with the massages...
GGuest UserBeautiful place to stay, but the service in front desk is not friendly, the guys who work there don’t have a good service attitude, I got a really bad time trying to get check out lat because my flight was delayed and we needed a place to stay, definitely I think this hotel has many good things except the front desk staff
GGuest UserWe had such a positive experience at this hotel that we decided to book it again for our last night in the Dominican Republic. The resort is peaceful, featuring saltwater pools, private sea access via a ladder, and crystal-clear waters. A special thanks to Elisabeth, who made us feel right at home and handled our requests with great flexibility and positivity. Breakfast is not a buffet but à la carte, with excellent quality. Amazing sunsets! The location is strategic for visiting Dominicus and Bayahibe. We would definitely return if given the opportunity.
NNicaurisUI’ll admit, the negative reviews almost made me cancel my reservation at the Nickelodeon Hotel—but I’m so glad I didn’t! I encourage everyone to experience places for themselves rather than relying solely on other people’s experiences (bad reviews). Everyone has different expectations, and some can be more demanding than others.
My family and I are pretty chill and laid-back, so even when a few things didn’t go exactly as planned, we were able to adjust easily and still have a great time. The overall experience was very positive—good food, super friendly staff, and great service throughout our stay. We had so much fun and made some amazing memories. Definitely worth the trip!
GGuest UserThe resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.
HHerreraThe hotel does not look like the pictures. When I got yo my room, on the first night my room smelled of urine, as if person who was belied me peed and the hotel doesn’t clean it. It was unbearable, I had to ask reception to come and sort it out because I wasnt going to be able to sleep with that smell. The housekeeper came and she swiped the floor and it was much better.
The toilet handle was broken despite the water flushing.
The room smelled out humidity.
Not very sure of they changed the sheets needles I got there or even after.
The food was all artificial food, nothing organic. All drinks were from those sachets. Even the sprite tasted different :/
On NYE the food was much better, there were good choices, but still artificial.
Overall, it wasn’t that bad, a lot of people seemed to be okay with it. I am very picky so I notice everything.
JJuliette BernadetteWe had an okay trip to DR. The “hotel” is more like apartments, and people do seem to live here actually also. The rooftop pool is so awesome, and literally the best part of the place. The room is clean, but we killed probably 4-5 cockroaches in the room. Stove was all rusty. When arriving, the door didn’t lock & we were 2 women in their early 20s who are both > 130lbs. When requesting a new room, they “fixed” the door and refused to give us a new room. Scary location - we didn’t feel safe walking around at night here as women. Also, were scammed by a very nearby restaurant called “Bohio Punta Cana”. Free breakfast was awesome. No conditioner, only shampoo and “gel”? No hand soap. The shower seems to be salt water. I would honestly recommend staying on a resort if you come to DR, otherwise you might never want to come back.
JJenniferWe love the tropical feel of the resort. We booked the Tropical Deluxe room but we were given a room at the Caribe Deluxe instead, but it was okay as there isn’t much difference and the resort has the same amenities for both, but would be nice if we were given a heads up prior to us going in the room. The room was okay, quite small and a bit rundown and looks a bit different from what you see in the photos. Overall our stay was good. The beach was really nice, and there are lots of amenities in the hotel. It was also hard to book a reservation at the restaurants through their online app. Please stay away at the Tao Restaurant - ala carte. My husband had stomach flu and diarrhea after eating there. Too bad the hotel doesn’t want to do anything, so we ended up going at the private clinic inside the resort.
MMsGoforitThe hotel was fabulous in that it was clean, spacious, modern, and had a calm business vibe. It is set outside of the main Madrid attractions, which is nice for business travelers. If you are traveling to see the sites, you will need to take an Uber/ taxi, which is about 15-20 minutes per traffic and time of day. It's not bad, but not ideal if you want to walk out from your hotel and be in the action. Apart from location, the front desk staff are super friendly and helpful, the hotel has a modern vibe, and has some cool restaurants located around its vicinity. Im a huge fan of AC hotels now because of this beauty we stayed at in Madrid! Although its kinda far from the attractions, I'd still return and stay at this location again and refer it to future travelers!
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