Hotels With Spa in Otago, New Zealand

"The room layout is very special, there is a sense of art, the bed is very comfortable, the boss is Chinese, the people are very good, free chocolate and snacks for the children, check out when giving us special detailed suggestions where to eat, see small animals and seagull sea lions, praise"

"Where do I start - from arriving until leaving we had the most amazing stay here. We had a family room which was so spacious - the beds were huge and it’s cosy! The blowout curtains had us sleeping in more than it should’ve 😆 We had breakfast with our stay and it did not dissapoint there was such a selection from savoury to sweet and more! Love it coffee and juices included just amazing The gym was so well equipped mlre than I’d expect so was pleasantly surprised and the equipment was all up to scratch and working smoothly The spa was beautiful 🤩 The sauna was also good but it wasn’t as hot as would usually expect It would be amazing if the bigger pool was heated so more ppl could enjoy swimming around together but it wasn’t like a cold plunge perfect for those who enjoy it after a sauna The location is beautiful right near town a little walk away and parking was well priced and easy enough to organise Thanks so much for having myself and my family It made our stay that much more memorable"

"The room was on the second floor, level with the ground floor, which was great for carrying luggage. The front desk staff were very polite and there was no discrimination against Chinese people. The view was great, and the room was fully equipped. Considering that all hotels are expensive during the Spring Festival, this was quite good value for money. After closing time, the front desk staff would put an envelope with your name on it in the reception mailbox for self-service check-in, which was very convenient."

"We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience."