Hotels With Spa in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

Location is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes. Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes.

Thank you,Nichols Airport Hotel, for the warm hospitality and excellent service  during our stay. We truly appreciated the comfortable accomodations and friendly staff.Looking forward to staying with you again in the future.

My stay at Berjaya Hotel was very good overall. The location is convenient, close to shops, restaurants, and public transport, which made getting around easy. The staff were friendly and professional, always willing to help with a smile. The room was clean, comfortable, and had everything I needed for a relaxing stay. The breakfast buffet offered a good variety of dishes, though it could use a few more local options. The facilities were well-maintained, and the overall atmosphere was calm and welcoming. It’s a great choice for both leisure and business trips — definitely worth considering if you’re looking for a comfortable and well-located hotel.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

I recently stayed at Lime Hotel Manila and booked the Deluxe Twin room with a Seascape View. Overall, it was a pleasant experience and I would definitely recommend this hotel to others. The cleanliness of the room was impressive—the linens were fresh, the bathroom was spotless, and everything felt well-maintained. The location is another major highlight, with easy access to nearby attractions and great views of Manila Bay, especially from the seascape-facing rooms. However, there is room for improvement in terms of staff service. While the team was generally polite, I felt the service could be more engaging and welcoming. A little more warmth and attentiveness would have enhanced the overall guest experience. Despite that, Lime Hotel Manila offers great value, especially for travelers looking for clean, comfortable accommodations in a convenient location. The seascape view alone makes it worth considering.

I recently stayed at this hotel and found the overall experience to be mixed. The room itself was decent, and the staff were accommodating and polite whenever I interacted with them. However, there were several issues that made the stay less comfortable. First, the shower area does not have a glass door or divider, which causes water to flood into the bathroom and reach the sink area every time you shower. It’s inconvenient and makes the bathroom messy and slippery. Second, while the room has a cabinet, there were no hangers provided at all, which was surprising. The location is greta though, few meters walk to starbucks and some good restaurants. The biggest disappointment was the housekeeping service. I had to ask the front desk twice around 1:00 PM to have my room cleaned. When I returned an hour later, the room was still not done. Overall, while the staff are friendly and the room is okay for a short stay, the lack of attention to detail and the slow service are things the hotel definitely needs to improve.

Our stay was nice overall, but the streets outside were a bit rough. The lift wasn’t working, though the staff were very helpful and carried our luggage upstairs. They were friendly and welcoming, and the rooms were okay although we did spot a lizard when we first arrived. The stairs felt a bit unsafe, and I almost slipped near the top. I wouldn’t recommend this place for children under 5, as the stairs could be dangerous, and there are gaps at the top where little ones could potentially fall. Unfortunately, the tap was extremely dirty, so dirty it made us not even want to stay and the shower water was slimy.