Hotels With Spa in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

The Hotel was placed a small distance from the Naia T3 airport. You can get there by using the Runway Manila bridge. A good 5 mins walk. Staff were very polite, helpful and all smiles. The gym was clean and equipments looked new. The pool was clean, and the drink was delish. Kudos to the bartender!

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

I think its more near to Terminal 1 and 2 but quite far from Terminal 3. They are on renovation during my stay but nevertheless still they have a top notch customer service. They help me to ammend my book coz i put a wrong booking dates. Cant complain enough about the hotel also coz i just stay for a few hours here coz i have an early domestic flight. My room are quite good though i dont have the sleeper found in my room, maybe i just need to request and also no drinking glass in my room too.

Friendly staff, from reception to concierge to cleanjng staff. Overall it's such a good price quality Very central location Also has a swimming pool Bed was comfy and room spacious

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

Our stay in Lime Hotel Manila was truly amazing! I love the smooth check in and check out! The front desk and staff are all very friendly and welcoming. Requests are well attended and are given priority. I appreciate the overall cleanliness of the rooms and hotel amenities. The buffet was awesome! I will definitely come back and stay again soon.

I recently stayed at this hotel and found the overall experience to be mixed. The room itself was decent, and the staff were accommodating and polite whenever I interacted with them. However, there were several issues that made the stay less comfortable. First, the shower area does not have a glass door or divider, which causes water to flood into the bathroom and reach the sink area every time you shower. It’s inconvenient and makes the bathroom messy and slippery. Second, while the room has a cabinet, there were no hangers provided at all, which was surprising. The location is greta though, few meters walk to starbucks and some good restaurants. The biggest disappointment was the housekeeping service. I had to ask the front desk twice around 1:00 PM to have my room cleaned. When I returned an hour later, the room was still not done. Overall, while the staff are friendly and the room is okay for a short stay, the lack of attention to detail and the slow service are things the hotel definitely needs to improve.

We were staying on Room 212, the receptionist & the bell boy (Joric) are friendly & helpful. The room was smelt mouldy as there was no window can be opened. So we must blasted the air cond on powerful mode to reduce the mold smelt. Air cond worked good & cold but there was no blanket on the room where we stayed. The noise came from Room 213 & the chicken farm next door. As they Rooster kept crowing from 01.00 am until we checked out at 11.35am.