Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
Very good
Facilities: If you don't want to spend money on parking, you need to find a parking space nearby. The hotel's parking space is 15 euros a day, which is quite expensive
Hygiene: OK, just average
Environment: Very good near the beach.
Service: The service is quite good
Check was fast, friendly and efficient. Room was very good. Large bed, safe balcony, very clean, tea and coffee making facilities in the room.Rituals toiletries in the bathroom. Breakfast was a hot and cold buffet with good choices in all areas. Pool looked clean but didn't use it. Dinner menu had a good selection of dishes but again did not use.
I had an amazing stay at Vale d’El Rei Hotel & Villas. The property is absolutely beautiful—nestled in a peaceful and scenic location that feels like a true escape. The gardens are lush and well-maintained, and the overall atmosphere is tranquil and inviting.
My room was spotless, spacious, and very comfortable, with a lovely view and all the amenities I needed. The staff were exceptionally friendly and attentive, always ready to help with a smile. I also really enjoyed the breakfast—great variety and fresh options each morning.
The pool area was a highlight, perfect for relaxing after a day of exploring the Algarve. Whether you're looking for a romantic getaway or a relaxing break, Vale d’El Rei is a fantastic choice.
My room wasn't ready so I was given a free drink token. Unfortunately it was impossible to use as the bar where you could claim it was closed and they wouldn't let you use it anywhere else. Also the restaurant wasn't even half full and they wouldn't take walk ins. Very strange. Although the room was nice and clean and the pool area was nice. Quite hilly so not suitable for those whom can't climb lots of steps
Free breakfast was a treat!
Our room had the discomfort of neighbors next door. They turned on the television and the snoring started after the tv was turned off, lasting for quite awhile. Annoying as we had to wake up rather early next day.
The sound proofing of the room was not good at all, another neighbor hit the walls in the morning to make others be more quiet.
We didn’t use any amenities, so no reviews possible.
The location in Tavira is excellent, one can walk easily anywhere around without loosing lots of time!
How is this only a 3 star hotel? The room is spotless, staff friendly, they even offer a mini bar and wine.
Got a garden view and it was lovely. The breakfast is amazing with your usual eggs, sausages, bacon. There’s also pastries, yogurt, fruit, veggies, ham and cheeses. Also a health corner!
Bathroom is newly renovated with a nice walk in shower.
Would stay again!
Vila Real and Monte Gordo are two interesting destinations for practicing sports (running, cycling, golf, etc.) and this Hotel has the ideal characteristics for it. Location close to sports facilities, rooms prepared for a good rest and a breakfast with healthy, quality options suitable for athletes.
A beautiful hotel surrounded by magnificent gardens. We'd barely arrived when something unimaginable happened: a blackout on the Iberian Peninsula. The hotel managers responded in an exemplary manner: they provided information, provided everyone with a water bottle, and served cold meals and free grilled dishes in the restaurant in the evenings. The emergency generator also ran for a few hours. So, despite the uncertainty, we felt well looked after. Enjoying the sun by the beautiful pool area is also nothing to be sniffed at. The breakfast buffet was varied, including a good selection for vegans and vegetarians. We really enjoyed, among other things, the delicious, sweet fruit.
Hotel in need of some renovations, you can hear the noise in the rooms, they are cold, the indoor pool is terrible, the water is cold and super small. Breakfast could be better for a 4 star hotel. The staff were very friendly.
Very Good
42 reviews
8.2/10
Price from
AU$178
per night
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8,8/10
Very Good
VVeRGiThe hotel is clearly very new, and that is immediately reflected in the quality of the structure. The property is beautiful, modern, and equipped with many facilities, which creates a very strong first impression. It is also in an excellent location.
That said, the atmosphere often felt somewhat chaotic, and even simple requests seemed to be handled with unnecessary complication, as though each one required extensive discussion. We also found one member of the reception staff particularly rude, or at least that was our experience during our stay.
Another issue concerned the windows: when it is windy, they produce a noticeable whistling noise, which can be quite annoying. It is also worth noting that parking is not included and costs €15 per day, which would have been useful to know in advance.
Overall, the hotel has a great deal of potential because the property itself is impressive and the location is very good, but the service and some practical aspects still need improvement.
GGuest UserExperience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
GGuest UserGot the Marina view, worth i. Was so beautiful. It was my birthday and they catered very nicely to me to make my day special. I would definitely stay again. All the staff were nice and welcoming and very helpful in suggestions of places to go. Highly recommend this hotel!
GGuest UserThis hotel is very recent. Beautiful, elegant and well-equipped in terms of services. What doesn't strike us as normal, however, is the lack of little touches for a hotel in this category. No shampoo, no q-tips, just the same gel for washing hands and in the shower. No shower cap. An empty fridge bar. We appreciate the coffee machine and the bottle of water, but one normal coffee capsule and 3 decaffeinated coffee capsules... not logical...
We asked for a room with a bath when we booked (we were ”upgraded” without any request on our part, on a ”marina” view, but with a shower.
As we are not very nice customers, we didn't say anything.
The bedding is good. The pillows are quite thick, which can be uncomfortable for people with sensitive necks. 3 cushions are available, but they are all very dense.
The road is very noisy, subject to a few car rodeos at night.
I've heard that the rooftop is noisy in November, but fortunately this is not the case.
The staff are friendly and respond to requests.
The breakfast buffet is very comprehensive, but for the evening menu, this type of buffet seems less attractive, but will surely please some people.
The spa is very good, at 12.5 euros for one hour (equipped swimming pool, sauna, hammam, etc.).
There is a car park at the hotel for 6 euros a night, but free parking is available 200m from the hotel by the beach.
All in all, then, this is a fine hotel with a lot of potential, but some details clearly need to be reviewed to make it really nice.
AAnonymous UserHotel is in perfect location within the historical site, the room is clean and comfy. Beautiful pool in the middle of the garden. Despite all ups, the downside was the service in general, however the reception was helpful when asked.
Tips:
Avoid staying the same floor as the reception because there is a staff room next to you, and the staff come to chitchat in the room and the hallway (the same hallway as guest doors, clearly echo).
Beware of hot food running out from breakfast way earlier than closing time, you cannot request those eggs, bacons, mushroom if it's runs out. even there are many guests coming in and was no hot food.
Like other comment says the hotel is full of potential and personally we think its a very peaceful & lovely place with historical charm. Just the frontline service staffs around the place still far from that so called well service.
House keeping were friendly and helpful, gardening maintained well.
Enjoyed the place and once learned to didnt expect any service, Its was the best way.
GGuest UserFree breakfast was a treat!
Our room had the discomfort of neighbors next door. They turned on the television and the snoring started after the tv was turned off, lasting for quite awhile. Annoying as we had to wake up rather early next day.
The sound proofing of the room was not good at all, another neighbor hit the walls in the morning to make others be more quiet.
We didn’t use any amenities, so no reviews possible.
The location in Tavira is excellent, one can walk easily anywhere around without loosing lots of time!
JJenA Cozy Getaway with a Few Quirks
I recently had the pleasure of staying at Block C in a wonderful location near the beach. My partner and I thoroughly enjoyed our time there, as the bedroom was spacious and beautifully designed. However, there were a few quirks that left us slightly puzzled.
Locating the signage for the establishment proved to be a small challenge, but it added a sense of adventure to our experience.
Unfortunately, the air conditioning in our room left something to be desired. It struggled to keep the temperature comfortably cool, and we often found ourselves feeling a bit hot. It would be great if this aspect could be improved to ensure a more comfortable stay.
Nevertheless, spending evenings on the balcony was a delightfully cozy and relaxed experience. The ambiance was inviting and lent itself to unwinding after a day of exploration. The surrounding garden and environment added to the overall charm, and we truly appreciated the pleasant surroundings.
I highly recommend visiting this place for a minimum stay of 2 to 3 days. Anything less would make the trip feel rushed, as there is so much to explore and enjoy. Despite the minor quirks, our overall experience was enjoyable and memorable. I'm grateful for the opportunity to have stayed here and would gladly return for another visit.
TTatsianaThe hotel is just 14 mins walking from the beach. The room was big and very clean. Breakfast is simple but you can find everything. There is sauna and gym, free parking.
AAnonymous UserIt's a great place to take a morning walk or a leisurely walk or jog in front of a beautiful beach. The spa is divided into time slots and requires a fee.
AAmina TripBriteHotel is conveniently located in the centre of Faro with parking available if you're lucky! It is a 3 star hotel so you get what is expected. Somewhat budget friendly. The only negative is the cleanliness. The bathrooms could do with a deep clean to make the accommodation more welcoming to guests.
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