AAnonymous UserAn unforgettable trip! Lake Louise is incredibly famous, and the shuttle to Moraine Lake (thank you, Trip.com, for helping with the booking) was great. Of course, this expensive hotel is made by its stunning environment. The tall, handsome, curly-haired young man at the front desk who checked us in was very polite and incredibly nice (apologies for not getting his name). The staff in the lobby were very friendly, proactively asking if we needed help, and we were able to check in early without a hitch. The lake-view room on the second floor (actually the third) was perfect. Although the room was a bit small, you could tell the hotel put thought into its layout and design, as we were able to fit two suitcases (24-inch and 20-inch). All of this made for a pleasant stay. Even though conversations in the hallway could be heard clearly, it was still quiet at night with no excessive noise.
There are many hiking trails around, and a 2-day, 1-night stay allows you to fully explore Lake Louise.
The breakfast service on the second day was excellent, and there were even Chinese-speaking staff who warmly welcomed us.
If I had to mention any shortcomings, due to space constraints, the shower glass partition didn't have a door (I'm not sure if other rooms have partitions), and the hot water pressure was low, so you could only take a quick rinse.
GGuest UserThe RCL was a complete surprise to me the junior suite was recently updated and was amazing, so much space with a great fireplace, large comfortable bed, attractive furnishings, coffee, fridge, ironing board, lovely robes and a swimming pool and steam room with little gym plus free apples and flavoured water in reception, would definitely stay again. Plus the only downside was the underground parking which costs $20 per night
TtoadThey charge for early check-in, and you have to request room cleaning in advance. The blankets are just two layers of fabric with no duvet cover. You can hear a lot of noise from other rooms. The location is decent; you can walk to Oilers games, but be careful of homeless people on the way.
CCandy Yeung2023After checking in, I opened the door and found that I gave a room that was not cleaned at all. The room was messy. The first time I encountered this situation, the hotel front desk paid for the breakfast coupon, but we didn't eat it. We stayed for one night and checked out.
GGuest UserService was fine, they gave us warm cookies upon arrival and check out. The pool and fitness rooms were clean, and the rooms were tidy, though they were a bit dark from lack of lighting.
A couple of things to note: the mattresses were extremely soft (even as someone who prefers soft mattresses), it felt like I was slowly sinking into the floor. The soundproofing is also quite weak, so I would recommend sleeping with earplugs or it may be hard to sleep with guests running around.
One more thing to note was that the balcony door was not locked when we checked in. Since we are on the 7th floor it was safe, however next time I would double check just in case, because there are many people visiting the hotel for functions and events.
KKH^____^The oasis park is definitely a highlight for this hotel. My kids love going on the slides and we had a great time there. The hotel is a bit dated but the rooms are well renovated. We have no issue even with the sofa bed
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SSusan PradjaThe room is spacious for 4 of us, very clean and modern. The lodge is very close to the downtown, we enjoyed walking everyday to explore the city center. The indoor pool is always busy, and our room location is very far from the pool so we didn’t try the pool, but I was happy enough to have a hot tub every night in our room after the activities. The view from our room is also beautiful especially when it snows. The lodge has a spa, a hair salon, an a ski shop. I checked the price of the gloves at their shop is very reasonable. The parking garage is very convenient (although we have to pay for it). The breakfast is good with reasonable price for kids. Some front desk staffs (one Filipino lady and one local) were not friendly but most of the staffs were nice and helpful. Easy check in and check out, they provided pre-check in via whatsapp and always checked us if we need anything.
HHuhu01Stayed at the Holiday Inn Calgary Airport (IHG). The location is very convenient for the airport and surrounding routes, and the overall cleanliness of the property was excellent—both the rooms and common areas were well maintained.
Amenities are fairly basic, so travellers expecting extensive facilities may find them somewhat limited. Unfortunately, the service was on the poorer end of the spectrum during my stay.
One point future guests should be aware of: the booking information on the hotel’s website states that a deposit is required, but it does not clearly specify that this must be provided strictly via credit card. Staff indicated that this policy is standard at hotels worldwide; however, as an experienced traveller, I can confirm that many hotels do in fact accept debit cards for deposits.
To avoid any issues at check-in, make sure you bring a credit card with you.
Overall: great location and cleanliness, basic amenities, but service and clarity around deposit policies could certainly be improved.
GGuest UserWe chose this hotel at random while driving down the highway. We were VERY glad that we did. The following day, we kept congratulating ourselves on the great choice.
It was very easy easy to get to off the highway. But yet it was protected from the busy highway noise.
The staff were absolutely 5-Star. Every single individual that we encountered, both hotel and restaurant, seemed to be genuinely friendly and professional. Specail shout-out to: Jei, Jasmeen, and Maltin. ( hopefully i got the correct names)
We used the pool in the evening, and it was a surprisingly nice facility for the price of the hotel. We thoroughly enjoyed it until an excessively noisy family showed up with undisciplined kids. But that's not on the hotel.
I don't know why the restaurant was empty because it was exceptionally good food and good service. Even the breakfast buffet was far above most free breakfasts that are on offer.
The guestrooms were very quiet (even the a/c fan was quiet). Beds were comfortable. Good quality linens, pillows and towels. Beds were especially comfortable and seemed new. Carpet looked new.
The only thing I might suggest for the rooms is that they might add a floor lamp to improve the lighting. Also, they might think about bringing up the quality of bathroom amenities to current trend in higher quality in larger affixed bottles instead of small disposables
It's obvious that they're gradually upgrading an older property and haven't gotten to the hallway paint yet. But that doesn't affect the guestrooms experience.
I highly recommend this property.
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