We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
Staying at Sofia in Bishkek is a tasteful and ultimate enjoyment~
One-click experience at the hotel: drink coffee, drink tea, eat local desserts, eat super delicious Korean food, exercise, watch the sunrise, watch the sunset!
Facilities: It is hard to describe the paper in Kyrgyzstan. The toilet paper is a bit rough. It is recommended that friends who come to Bishkek for tourism bring their own paper.
Environment: Watch the sunset at the Korean restaurant on the 15th floor, and take pictures! There is a yurt in the lobby, which is also unique for taking pictures! The restaurant is on the 2nd floor. The breakfast is a combination of flavors from all over the world. The steamed buns and big plate chicken are delicious!
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
The environment is nice and quiet, the decoration style is unique, the service attitude is good, and the breakfast is rich. I would like to especially thank Liela at the front desk for her attentiveness.
Nice breakfast spread of cold cuts, fish, different milks, varied omelettes, and a selection of cereals and nuts. Nice ambiance as well, at the terrace on the top floor of the building. The room is very spacious, and the bathroom clean and sleek. Recommended!
The hotel is in a good location, not far from the train station, Ala-Too Square and major attractions, suitable for citywalk, and the price-performance ratio is still a good experience. Compared with similar domestic hotels, the price is not competitive, but the breakfast is still good, and the service attitude is also very good, so be content!
The hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
It's around the 400-500 range in China.
The breakfast was good, though.
The refrigerator in the room kept turning on every 20 minutes, which was annoying.
In short, these 13 hotels in China were horrible compared to the one in China.
This hotel is absolutely amazing in the local area. The food at their hotel is also very delicious. The privacy and safety of the hotel are very good. The room is very clean. There is a parking space at the door. There is also a pavilion where you can have dinner at the hotel or rest in the pavilion. If you are traveling through this city, I recommend staying here.
Amazing
52 reviews
9.4/10
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GGuest UserОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
__M1385979****The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
GGuest UserIf you are a solo traveller in Kyrgyzstan apple hostel is the place to find your horse trek and hiking companions. They organise great activities and have a great location.
AAnonymous UserThis hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
JJimlam5521. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!”
2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.”
3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!”
4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.”
5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”
DdekknWe stayed at the hotel for 9 nights. The room was clean and cozy, equipped with all the amenities needed for a pleasant stay. The water pressure in the shower was so strong it felt like a great massage. The hotel staff are young, friendly and very attractive, always ready to help. Special thanks to the lady working as the head chef in the kitchen for the delicious breakfasts. She always smiled, which created a wonderful atmosphere in the dining room. We can definitely recommend this hotel. And if we ever find ourselves in Bishkek again, we'll stay at this hotel once more.
SSummerjingThe hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
AAudreyOverall, room was spacious and as described. Toilet flush was getting stuck a lot.
Location is near the Osh Bazaar and as per the locals, the area is a bit unsafe at night. Location is further away from Ala-Too Square and those areas.
The kitchen was useful. The courtyard is large and spacious and good for resting if you don't want to go out to sightsee when it's hot.
The front desk could look into better restaurant recommendations. The ones they recommended were soso.
Overall, good value for price. I would stay here again.
GGuest UserMy three-night visit was absolutely delightful. The staff were exceptionally helpful and welcoming from the moment I arrived. My room was consistently clean, quiet, and very comfortable. The hotel's central location made it easy to explore the area, and returning each evening felt like coming home. It was the perfect base for my long weekend, offering both relaxation and convenience. I will definitely be returning.
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