Beach Hotels in Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

The room is very retro and the facilities are not old. It is a very cost-effective hotel compared with the surrounding area.

Big room, pleasant home cosmetics, comfortable mattress (though short for 180), lots of pillows, warm floor a bath, responsive staff on the receptacle, excellent breakfast. The room has a teapot and capsule coffee machine, tea and capsules of Lavazza, including decaf. Settled before 2 hours. 2 pool. However, because of the tired rooms it is already 4, not 5 stars. Cosmetic repair is required: wallpapers update, installation in the toilet change, lamp (due to the wire), air conditioner clean and repair , so that it does not stream into the wardrobe. Somewhere to update the shelves in the wardrobe and make cleaning furniture. The wear of the towels is worth watching closer. And in the rooms vinyl wallpapers that can be perfectly washed from tea/coffee, but somehow clearing this fact ignores.

Absolutely delighted with our stay. The room was spacious and well-equipped with a fridge and microwave, which was great for preparing our own meals. The beach is just across the road, making the location incredibly convenient with excellent transport links, as there's a bus stop right outside the entrance.

A great hotel located in the middle of Old Town Batumi. It’s very close to great bars and restaurants as well as the water front. The addition of Milton Brown products in the room was amazing, but breakfast could have been a bit better.

Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.

Отель не новый, но всё чисто и аккуратно. Расположен далековато от главных мест развлечений и ресторанов. В отеле есть ресторан на крыше и проводится дегустация напитко в подвальном помещении каждый день в 19:00. Если отель рассматривать только для переночевать и дальше на прогулки и развлечения, то цена соответствует качеству.

After watching heads and tails, we decided to stay at this hotel. The price is certainly too high. It is also unclear why it has 5 stars. We arrived in our own car, unloaded ourselves - no one helped. I went and parked myself (as it turned out, in the wrong place). When we asked the reception for help with our suitcases, only then did they come out to pick them up. And then they made a remark to me that I parked in the wrong place, and asked me to repark the car. There is an unpleasant musty smell in the corridor on the floor. There is mold on the ceilings. We go into the room and see blankets on the closet, like a grandmother's in the village. It turns out that the coffee machine in the room is paid!!! At breakfast, the bread was dried out, they did not add juices - we did not have time to make them, margarine instead of butter, they did not have time to clear the tables - everything was covered with plates, as a result, we sat at a dirty table. When cleaning the room, they did not add a tea and coffee set. The beach towels are all washed out, old. At the pool I accidentally stepped on an ashtray full of cigarette butts - most likely from the previous day, because we came in the morning. The toilet is old near the pool, there is a stench, and there is also a queue. I am attaching a photo. This hotel should be given 3 stars. They do not know what service is.

В гостевом доме тихо, уютно. Отличное расположение, рядом все основные достопримечательности, море, кафе, магазины, обменники валюты.

The hotel is good, but the breakfast is served in a crowed environment, and hope that next time the hotel will served the breakfast in a less crowed place. I paid my hotel to TRIP COM and TRIP has provided me with a check that contains lunches and dinners, while the hotel receptionist at Dreamland Oasis Hotel in Georgia told me that only breakfast included. Since then I have in touch with TRIP Support for clarifications, but my request has not yet been resolved and it has last for 2 days, and TRIP Support has not yet resolved my request!!! I have been a member of TRIP for some many years, and now with the support that I have been offered, and I start to consider leaving TRIP COM