Beach Hotels in Kwale, Kenya

I liked the green area and the small but comfortable pool, which created the feeling of an oasis. The rooms are spacious, with plenty of outlets, a spacious shower, and good shower products and shampoo. A ceiling fan works. Air conditioning in the room is available for an extra $15 per night. The breakfast is average: they make omelets, scrambled eggs, and pancakes, along with delicious sausages. But... all the cold meats are in jars. Okay, so the sausage, cheese, and butter are in jars, each with three thin slices. But serving cucumbers and tomatoes, which cost next to nothing in Kenya, is ridiculous. There are 2-3 very thin slices at the bottom of the jar. Eating a vegetable salad in the morning is unrealistic. I don't share the enthusiastic praise for the food in their restaurant; it's nothing special. Some dishes are completely tasteless. For three days, they couldn't change the pool towels properly. Sometimes they wouldn't bring even one, sometimes only one. And then, when you're already at the pool and just went to your room for towels, which, to your surprise (every time), aren't there, you're forced to prove to reception that there aren't any towels again. And you ask them to bring them anyway, since you're already at the pool, to the pool. But these amazing people stubbornly refuse to bring them to your room. Not right away, of course. The record for fastest delivery is 20 minutes, but usually it takes 40 minutes to an hour. And this is after 3 PM, when the room had already been cleaned, but yesterday's towels were taken away and clean ones weren't brought. And no one apologizes. This is the norm for them. Overall, poor service, poor food, poor location. Nice grounds, pool, and rooms. Overpriced minibar and overall food.

The Mombasa M6 room was really terrible. The shower temperature was not regulated and it kept burning my skin. The air in the room had so much particles, I kept coughing through the night. The towels were all worn out. Compared to my experience in the Bustani Junior Suite, room quality was miles apart. Facilities in the M6 room was outdated and old. Buffet service for breakfast was largely the same and not exciting. And some of the staff definitely need a refresher training on service particularly Sylvester the water sports guy

The kind of amazing that sneaks up on you.

В отеле отдыхают в основном граждане Германии возраста 40-50 +. Еда вкусная , нельзя сказать , что сильно разнообразная , но всего хватало, готовят вкусно : мясо , рыба , много овощей и фруктов. Веселые аниматоры , доброжелательный персонал . Номера простенькие , мебель старая ,но все работало. На территории отеля много обезьян 😅 не оставляйте вещи без присмотра . Вечером всегда проходит анимация , каждый день разная программа-молодцы! Возле бара на пляже часто собирается очередь , но обслуживание довольно быстрое. В целом , отель понравился, также посетили Diani resort ( до него по пляжу 15-20 минут пешком )Кстати Вы можете посещать отели одной сети , в том числе пользоваться услугами бара /ресторана . На ресепшене любезно разрешили остаться в отеле и пользоваться услугами все включено после выезда из номера, так как трансфер был около 14-00. Ставлю все пятерки за отношение персонала

The room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.

Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside. A little left is the congo river, you can take a boat, it should be beautiful if it is sunny

This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others

I noticed that many reviews mention the hotel not living up to a five-star standard. However, no one seems to complain that the price doesn’t match a five-star level either. In my opinion, this is an excellent hotel for the price. The property is spacious, the rooms are fresh and cleaned daily, and amenities like slippers and bathrobes are provided. The staff is welcoming, and the breakfast offers a great variety. From 4 to 5 PM, there’s a complimentary tea and pastries service, which is a lovely touch. The beach is beautiful, with plenty of loungers equipped with soft cushions. This is definitely a place I would consider returning to.