Very nice hotel, good and cheap. the bath and sauna in B1 is small but comfortable.
Location excellent just a few minutes walk from train station.
Breakfast is good as well. Highly recommended.
Wonderful hotel, very clean, comfortable and great location.
The front desk staff was just lovely and made us feel very welcomed and helped us with parking our bicycles in a secure and sheltered area.
100% would come back.
Very satisfied. Convenient transportation, right next to the high-speed rail station. The room layout is reasonable and comfortable. The staff is considerate and there is a hot spring experience. I paid to try the buffet breakfast. It was very rich and cost-effective. There are local ingredients. I will consider this hotel next time if I have the chance
Thoroughly enjoyed our stay here! We were satisfied with the room and amenities provided. What we really appreciated was the very kind and thoughtful staff, always serving us with a smile. I enquired about storing my luggage with them for a night after checking out and the staff took note of our request without further explanation. There’s also a sake lounge at the lobby where you can enjoy a variety of sake by purchasing coins from the reception. Highly recommend this hotel!
1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
It was very convenient as it was easy to walk from the station and AEON was nearby. I often don't get a good night's sleep in hotel beds, but this bed was very comfortable and I was able to get a good night's sleep. There was no shortage of equipment, so I didn't have any problems. It was well cleaned and I felt comfortable using it.
It's right in front of Kashiwazaki Station, so checking in was very easy. The facilities are generally old, and it was disappointing that the hair dryer was only in the bathroom and didn't blow much hot air. I also found it inconvenient that Wi-Fi was only available in the lobby.
It was nice that there was a window in the bathroom, which gave it a sense of openness. (Although the view was mostly of Bourbon's headquarters.)
There are no 24-hour convenience stores nearby (there is a NewDays at Kashiwazaki Station, but it closes early), but there is a 7-Eleven a short walk away.
The hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
Very good deal for Ski in ski out!!
Room in building 4 is smaller than expected but no complaints with such discount.
Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!
Very Good
361 reviews
8.5/10
Price from
£117
per night
Check Availability
See All Business Hotels in Niigata Prefecture
Travelers Reviews of Niigata Prefecture Hotels
See all
8.5/10
Very Good
VVvvvLlllVery good deal for Ski in ski out!!
Room in building 4 is smaller than expected but no complaints with such discount.
Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!
LLance B Goh1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
KKLC2025The room is so small, and the facilities are not maintained well. Additionally, the price is quite high considering these limitations. The staff is friendly but they can’t assist with restaurant reservations. And the guests are not permitted to use the hot spring and shower facilities on the same day after checking out but this area is primarily suited for snow sports. Considering these factors, the overall value for the price paid is questionable.
MMeganTravelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended!
One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!
LLen VWe recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area.
The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant.
The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had.
Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.
BBrandonVery nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice.
Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼
AAirgeekedOne of the nearest accommodation to Gala Yuzawa Ski Resort and shuttle via a mini bus is available. Shuttle bus goes to Echigo Yuzawa station too. It is walking distance from Gala Yuzawa. Approach any staff at the Ski Resort with the telephone number of the hotel to request for it. Stayed there for a few night for snowboarding. Breakfast selection was fabulous with two local Japanese sake available! The room is big, clean and well furnished. It even come with a great view! Onsen street which is the street lined with restaurant is 10-15mins walk away. I recommend making reservation for dinner if you do not intend to go out for dinner. Great service is one of the key reason why I would return to stay!
CcarolienNice hotel withe rooms of various sizes. For me it was spacious enough. Bed was comfortable, would have liked one more cushion.
Room was clean an I liked that i could open the window. It was quite hot in the room because the heater was turned on. Even if i turned it off hot air came out.
Room was clean and had everything i needed. You can also get things at the front desk.
Breakfast was buffetstyle and really very good with a lot of choises, both Japanese, local and western.
Location was very convenient near the train station. About max a 5 minutes walk. Near the hotel there are a lot of places to eat or have a drink. At the station is a shopping mall.
HHanprasertpornAs foreigners, the hotel has no sign in English which was given me confusing where the location is. I would suggest to put more English sign and clearly provide the explanation that the hotel is also located on the 4th floor.
Unluckily my assigned was very tiny as it is right to the lift and it’s quite noisy. The bed is not quite comfy compared to Aomori one where I stayed two night before.
Food is provided in the box which is giving more flexibility to bring up to your room or taking away if you wish.
Another little thing, the hotel doesn’t utilize the member card as key card where the Aomori one does.
WWenThoroughly enjoyed our stay here! We were satisfied with the room and amenities provided. What we really appreciated was the very kind and thoughtful staff, always serving us with a smile. I enquired about storing my luggage with them for a night after checking out and the staff took note of our request without further explanation. There’s also a sake lounge at the lobby where you can enjoy a variety of sake by purchasing coins from the reception. Highly recommend this hotel!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.