Family Hotels in Gansu, China

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

Environment: Coming here for New Year's Day, the environment goes without saying – it's clean, beautiful, and convenient. The location is excellent, making it easy to get anywhere. Service: The service was very thoughtful. They communicated my needs and preferences beforehand, arranged a very quiet room, and had pillows and a humidifier ready. There was also plenty of water in the room. The breakfast was rich, with both Chinese and Western options, plus local specialties. The 'egg and fermented rice wine' was delicious, a real thumbs up! I really enjoyed it and will definitely stay here again next time.

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

This hostel is the best stay for my trip. Everything ais good. The hotel is decorated with woods, so mostly all are wooden made. Very classy & super clean. Very friendly & helpful stuff. Have free cleaning services. The hostel just in front of the old town which at night u can walk around. Also very near the Fu Si Miao about 15 min walks. There are plenty of restaurant just outside the hostel. Good taste and not expensive too. All the below are within walking distances

Facilities: All-inclusive, no complaints whatsoever. Couldn't think of anything missing. Cleanliness: Plenty clean, up to par for a hotel of this caliber. Ambiance: Highly recommended! Perfectly captures the essence of Dunhuang, with its desert frontier vibe and a strong ancient Chinese aesthetic. Service: Every staff member was incredibly polite and attentive. Finally, the breakfast restaurant is called 'Zhai Xing Ge' (Stargazer Pavilion), and you can also grab coffee there at other times. You can even gaze out at Mingsha Mountain (Singing Sand Mountain) from there. How amazing is that? Too bad I didn't take many pictures, I just typed all this out, but it's all true.

It is a new hotel just opposite Zhangye West hsr station. The room is big and clean with good amenities provided. Hotel breakfast was decent. It's got beef noodles and dumplings on alternate day. The DIY laundry room provides only 3 washers & 3 dryers whereby 1 dryer was out of service. It's pretty a long wait on my days of stay. Fruits and yogurts were sent up to the room everyday, which was very thoughtful.

We had a great stay at [hotel name]! As soon as we entered the door, the front desk staff checked us in warmly and efficiently, and also recommended surrounding attractions. The room was clean and tidy, the bedding was soft and comfortable, and I had a great sleep at night. The bathroom is separated into dry and wet areas, and the toiletries are of good quality. The hotel restaurant offers a rich breakfast, with both Chinese and Western food. The gym is fully equipped to meet your daily exercise needs. The location is also excellent, with many delicious restaurants nearby and convenient transportation. Will choose here next time!

I've been to Gansu several times and stayed in nearly 20 different hotels, across various price points. This one is, without a doubt, the most satisfying experience I've had in the province. The lobby and guest room design are very modern for the area, with solid materials and excellent aesthetics. Every staff member I encountered, from the front desk to the restaurant to housekeeping, was attentive and very friendly. The front desk staff were efficient during check-in and even remembered a casual request I made. They also offered many daily necessities for guests, a small but thoughtful touch. The room was cleaned promptly and thoroughly. The bottled water was delicious, and the linens were excellent. I arrived for breakfast quite early the next day. There was a host at the entrance guiding guests, and after being seated, the cutlery was meticulously arranged. Every chef at the live cooking stations greeted us enthusiastically. Tableware was cleared promptly, and even though it was early, everyone looked energetic and cheerful, radiating positive energy to the guests. The breakfast selection was incredibly rich! From Chinese to Western, everything you could want was there, and the presentation was thoughtful. Most items were made-to-order and tasted great. Unlike many star-rated hotels nowadays that rely heavily on pre-made items, making it hard to discern the team's skill, this place was superb. Overall, many hotels are willing to spend money on materials, but it's rare to find one with such excellent management and service. I hope the hotel and its team continue to improve. I believe it's already undeniably the best in Zhangye, and I hope it strives to become the best in Hexi!

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.