Family Hotels in West Java, Indonesia

We had a wonderful stay at this hotel. From the moment we arrived, the staff were incredibly helpful, welcoming, and attentive to our needs. The hotel itself is very cozy, with a pleasant scent that made the atmosphere even more relaxing and enjoyable. The food was also excellent—every meal we had was delicious and well-prepared. It definitely added to the overall great experience. We would especially like to commend one staff member ALDI RUSTANDI who stood out during our stay. He was exceptionally helpful, polite, and went above and beyond to assist us. His kindness and professionalism truly made a difference and made our stay even more memorable. Thank you to the entire team for such a lovely experience. We would gladly stay here again and highly recommend this hotel to others.

Our family room was clean, but my aunt's twin room was a bit dirty, including the towels. The food selection wasn't extensive and should be improved, and there were quite a few flies despite the fly traps. It rained a little when my mom arrived, and since the resort is so big, we couldn't explore everything. The hotel room was a bit far from the reception, but we could WhatsApp them. Our room's drinking water was empty, and they promptly came to refill it. It was a bit cold at night due to the rain. The family room is suitable for families, spacious, and clean. The view is nice, perfect for families looking to relax and unwind. It's a great family room.

No complaints throughout my stay. Room was clean, complete amenities and even provided non slip mat and extra slippers as requested. Queued for a while to check in tho. Fully quipped gym. Breakfast at semeja had good variety. Took a while for jamu to be fully refilled though. Had dinner at monomono, yummy and value for money dinner set and wonderful attentive service by Ramdan who made the visit extra special. Would love to return someday.

It was pretty decent, but because it's new, the service isn't quite up to par yet. I got a room at the very end of the hall, and there was still construction going on, so it was noisy with the workers. Also, the bathroom door in my room was hard to close, so I had to call maintenance and waited 1.5 hours for them to fix the door. There was no offer to move me to another room, so a lot of our time was wasted. Other than that, it was okay. The staff was so-so, not very proactive. The bellboy wouldn't grab our luggage unless we asked. Maybe it's because it's new, hopefully, they can improve.

Staff are not really friendly like others accor group but still up to standard hospitality. Location bit far from city center. No hand towels and face towels in the bathroom but it's ok not required. Overall meet expectation.

The only downside was the breakfast; there were too many Indonesian food options compared to international ones. Even for Indonesian food, they didn't have Indomie, which is something I found at Swiss-Bel Solo, along with pasta. Also, the egg counter here isn't easily accessible to guests; it's tucked away behind the main counter. The bathroom mat was also too thin. After one guest showers, it gets completely soaked, making it useless for the next guest. Overall, though, it's pretty good! 👍👍👍👍👍

The facilities are great, especially the pool, and the hotel staff are very friendly and welcoming. The hotel has direct access to the mall from the M floor, which is really convenient for shopping and dining without having to go outside. The mall itself offers a good variety of food options, including Chinese restaurants, sushi and ramen, and Korean BBQ.

This hotel in the Dago area has a bathtub in every room. The view from the Grand Deluxe room type is excellent, and the staff are friendly. The swimming pool is warm, but only lukewarm. For breakfast, there aren't enough varieties for a 4-star hotel, and the taste still needs a lot of improvement. The donuts, though, are delicious! Hopefully, next time I return, the breakfast will have more variety and better flavor.

This hotel located at a very convenient area especially for culinary. Front desk service was uneventfull and everything went smoothly. Room was clean and setup as requested at booking. Amenities complete as expected from the scale of this hotel. Ac, hotwater and water kennel worked perfectly. Small problem with plumbing in the raiser of the hotel, for some reason pipes were ratling when neighbor were using their water. It was rather loud especially in quite room. Parking can be challenging when arriving during rain, as covered parking is very limited. Overall, I have stayed here several times, and no complain each stays.